I cannot import .mov files to Premiere Pro or Adobe Media Encoder.

I cannot import .mov files to Premiere Pro or Adobe Media Encoder.
How do I around this problem?

We need to know a lot more if we're going to help you.
What happens when you try? Do you get an error message? If so, exactly what does it say?
What version of Premiere Pro? Have you installed the recent updates? What operating system?
Does this happen for all .mov files or just some? Has this ever worked before? What version of QuickTime do you have installed?
Here's a page written for After Effects, but the information is relevant to Premiere Pro and AME, too:
http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-eff ects.html

Similar Messages

Import mov files into premiere pro cc windows

Hi
to import mov files into premiere pro cc 64bit ,windows 8.1 64bit pro do i need Quicktime pro or quicktime alternative ?
because when i try to import a mov file i got this error
thanks
i remember cs6 was able to import it
i have never installed quicktime pro

Your question simply cannot be answered definitively for a given clip because it's the codec that matters, not the wrapper/file extension.
As of one of the 7.x releases, Premiere implemented native support for decoding some codecs within a QuickTime file. But that native support does not extend to the entire universe of codecs that can be stuffed into the wrapper.
So you can either report the codec or simply install QT and see if that enables PPro to import the clip.

Importing mov files in premiere pro cs5

I just installed Adobe Creative Suite 5 Master Collection on my machine and now, i have two issues.
1. I do have the latest quicktime installed but when i try to import *.mov files with audio, only the audio is imported and works fine. the video isn't, but I dont get a dialogue error box.
A). if the *.mov file has only video, i get a file import failure message saying " the file has no audio or video streams".
2. the next prob is my dymanic linking does not work.
Help please

Im trying something and I hope you can help me. I have two computers, one dedicated to capturing a event and the other I have is dedicated to playback. They share the hard drive via a network. What I want to know is- is there a way for the dedicated playback machine to access a video file that is still being captured by the capturing machine and play back parts of it in a sequence??
Gosford Lawrence
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Date: Thu, 21 Apr 2011 17:40:14 -0600
From: [email protected]
To: [email protected]
Subject: importing mov files in premiere pro cs5
Zone Alarm, eh? I used to use that program, but it got in the way of almost everything that I did, that I canned it completely.
Glad that removing ZA solved your issue.
Personally, I find MOV Animation CODEC to be quite good, and use that for a lot of work. Jeff Bellune, here, like the Photo JPEG format, but I have not explored that.
Good luck,
Hunt
>

Im having trouble importing mov files into premiere pro on creative cloud, have installed quicktime

Im having trouble importing mov files into premiere pro on creative cloud, original problem was no video and only audio when I imported mov file, so I have installed quicktime after reading that may solve the problem,but now an error message reads codec missing or unavailable, any help would be appreciated

MOV is a wrapper... what is inside the wrapper?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Premiere Pro and Adobe Media Encoder running slow

Hello everyone,
I'm having trouble with CS4, which is running significantly slower than CS3 did on a older machine. The CS4 suite is installed on a Dell Precision M6400:
Windows Vista 64-Bit
Intel Core 2 Duo CPU T9400 @ 2.53 GHz
8 GB RAM
NVIDIA Quadro FX 2700M Graphics with 512MB dedicated memory
The OS is running on a 57.5 GB HD (C:) and the Adobe suite is installed on a 298 GB Solid State HD (D:), except for Adobe Media Encoder, which is installed on the C: drive.
My project has 4 15-16 minute sequences. The sequences are in DV NTSC, 29.97 fps, My scratch disks are set to a folder on the C: drive. Media Cache Files and the Media Cache Database points to a folder on the D: drive.
These are some of the problems I'm having:
- Premiere Pro CS4 generates peak files every time I open a project
- It then takes 3-5 minutes to render before I can preview a 16-minute sequence
- Adobe Media Encoder takes 5 hours to render a 16-minute sequence (as flv) that has been previously rendered
- AME takes 1 hour to render every 15 minute sequence that has never been rendered before
Are my settings affecting their performance? Is there any way to improve it? Thanks.
(Premiere Pro is the only app that is slow)

The data rate for replay is one thing, the data rate from disk to memory then from memory to CPU and back the other way are different matters and ought not to be confused. It is well-established that for a computer to edit AVCHD you need top end components, and note that I said there were three tasks to distinquish with increasing hardware requirements, namely merely replaying the video, specifying edits in the editor and then the rendering. It is commonly accepted by all the industry vendors that to do remotely commercial AVCHD rendering you need a minimum Quadcore CPU then that eats data fast, in order to not let it go to waste you need a fast motherboard bus fast memory and in order for none of those to go to waste you need the fastest disk set-up you can manage. I in fact have a 4-disk RAID0 volume using SATA (I think the disk model is SATAII but I have to await return from the repair center before I can confirm). For this RAID0 volume I have run speed test software from BlackMagic because I have one of their HDTV capture cards. It recorded that this volume which remember is doing parallelised IO is just fast enough to receive a encoded HDTV stream from the BlackMagic card but too slow to receive an uncompressed HDTV stream, indeed when I tried both I found the volume did keep up with compressed but fell behind with uncompressed. Remember that with a RAID0 volume of 4 SATAII disks a given file gets spread over the four disks and hence IO is spread over those 4 3G/s data lanes. Also remember with these disks 3G/s is just a burst speed, for AVCHD we are interested in sustained serial IO which is much less.
Before my machine broke down, I found that it took 5 hours to render 33 minutes of HDTV albeit as it went along it transcoded from AVCHD to a Microsoft HD format for Vista-only. Another interesting thing is that I found that the longer this render ran the slower it became, the estimated time started at 3 hours but the actual was five and the last one third took maybe 3 hours. Because the machine broke after that run I couldn't figure the bottleneck. For my machine bear in mind that at the repair shop we found that the Quadcore had only half the necessary electrical power plugged in, the monitor software showed however that it constantly ran around 90% of whatever capacity that reduced power supply permitted. Now then we can puzzle over why it got slower and slower and yet CPU consumption remained consistent and near to full capacity, memory was not the bottleneck because that was constant at 6.4G. But you can say that this was maybe performing like a Dualcore and was hitting some sort of wall, if you had a 1 hour render with that rate of degeneration of performance factored in what would happen to the render time, and for 3 hours you could be running indefinitely. I hope when the machine comes back the correct power supply will make it behave like a Quadcore should for this type of application. Anyway I have two theories for the degradation. First is just that PrProCS4 was getting its knickers in a twist and thereby just doing more computation per minute of video to be rendered as time went by, maybe internal resource management related to OO-type programming maybe, or related to disk IO falling behind, both these theories have problems, for the latter the CPU usage should then have dropped also.
Anyways, you need really a Quadcore system and blazing fast disk to work fully with AVCHD commercially, we found an external SATAII disk so if I were you I would just go get one and move on with your life.
Message du 03/06/09 16:08
De : "Jim Simon"
A : "JONES Peter"
Copie à :
Objet : Premiere Pro and Adobe Media Encoder running slow
For AVCHD you MUST have FAST disks.
AVCHD actually has a lower data date than DV. You need lots of CPU muscle, but disk speed is really not a factor specific to AVCHD. Anything that works for DV will work just as well for AVCHD (and HDV as well).
>

Video distortion when importing MOV file into Premiere Pro

On my mac my premiere is having issues when I import .Mov files. I was shooting on my Canon 70D DSLR at 30frames and when I import files the playback breaks up and is distorted at various points. It doesn't seem like all the files are doing this only some of them have this problem when they are imported. The footage was all shot under the same settings in the same 3 hour period. I tried exporting files and the distortion is still present in the exported media file. I've attached a screen shot of what it looks like.

Interesting that it's on the same frames ... have you certain effects that would impact those more than others?
Also ... only 8Gb RAM, sounds like one internal that's pretty much stuffed, and footage on an external ... PrPro runs a ton of crap through both the CPU & the GPU (depending on what you're doing and how much it "likes" your GPU/Vram) and also writes massive files to the database, media cache, and through the CPU use the OS's system cache typically. You've got a LOT of readin'/writin' going on, and with only 40Gb free there's not a lot of free space for things to be just parked for random access in a moment or two.
Also curious ... what's the connection to the external? USB2 or 3? Thunderbolt? eSATA?
Neil

Queuing from Premiere Pro to Adobe Media Encoder no longer working? CS6

Hi there,
Just very recently adobe media encoder has stopped accepting que's from premiere. I choose export in premiere, setup the export details and hit que, adobe media encoder launches, but then it flashes once (like disappears reappears, very quickly) and then it just simply does nothing. No item appears in the que. I have tried opening the premiere sequence directly from adobe media encoder but it does nothing either. If I drag the premiere project directly onto a preset in adobe media encoder, it crashes every time. (though not sure if it would of done this previous to my problem arising)
Anyway, very frustrating as I usually work on a different project whilst media encoder is rendering something out. Now i'm stuck with huge down times as I wait till the render is finished.
Recently updated to Mac OSX 10.8.3 - I think this is when the problem began.
Just updated the CUDA driver to 5.0.45 but this has not changed anything.
Working on a Mac Pro 5,1, 2x2.4Ghz 24GB RAM, EVGA GTX 660 FTW,

Some suggestions and answer at least the 16 questions at the end of the Wiki article.

Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

This question was already on the forum for older version of Premiere and Windows. I'm making my videos (.MOV format) with the digital camera Casio EX-ZR400.
I have no any problems with Photoshop Elements 12 for pictures produced by this camera.

Dngineer
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
Thank you.
ATR

Import .mov files to premiere pro cs4 ?

hello,
i wanted to work with .mov files that were exported from final cut pro, but it seems like adobe doesn't support these files. does anyone know how i can still use them? convert them or do i need a codec or anything similar?
thank you very much for your help!
kind regards,
sibusiso mkhize

Welcome to the forum.
The first thing that you will need to do is determine exact CODEC that the .MOV files contain. On a PC, G-Spot will tell you. Also, QT Pro will give you some details, if you hit Ctrl+J.
Some of the Mac CODEC's will install on a PC, but some will not. So, it all depends on which CODEC was used.
Good luck,
Hunt

Horrible video output quality with Premiere Pro CS4 + Adobe Media Encoder

I am trying to make some changes to a DV format file, and output as the same DV format. When the video is brought into Premiere, it looks crisp in the left-hand video box. But, when playing it on the right window and when encoding it, it comes out as a mess with substantial compression artifacts.
What confuses me is, I have experimented with a lot of codecs--even uncompressed AVI. There is no change in the video resolution--source is 720x480, as is output. I am keeping all the pixel aspect ratios the same as the source footage.
What is creating this distortion? I have no scaling of the video whatsoever in the sequence...
Is there some compression box I'm not seeing here?
I've attached a screenshot of a still from the video. As you can see, substantial artifacting around the lettering, making the text unreadable.

Some suggestions and answer at least the 16 questions at the end of the Wiki article.

Premiere Pro CC / Adobe Media Encode CC not using GTX980 EVGA

Generation of movies using h.264 encoding is not using GPU. Based on the logs from video card there is no usage even if the selected renderer is Mercury Playback Engine GPU Acceleration (CUDA). How can I enable its usage?

Hi mate, same here.. I can't do it work, simply.. I select GPU in Premiere and AME (gtx 970 in my PC and gt755M in my laptop, neither is working), GPU is 0% of use to do a simple video conversion.
To show that is a Adobe problem, this guy create his own exporter plugin ( SHAME ON YOU ADOBE!). With it AME work very, very fast, but i have issues too when change the video format to MP4.
NVidia GPU-accelerated H264-encoder plugin, ready for public testing
I don't know what i do. I think Nvidia and Adobe messed up very bad this feature.. Nice Adobe, i have a good GPU but i have to wait very long times (1hr videos conversion) because you guys can't do a simple exporter plugin that use GPU power.. So, stop collecting our money only and GO TO IMPLEMENT OUR NEEDS! Have a nice day.

Importing AE file into Premiere Pro

I am having trouble importing my After Effects .mov file into Premiere Pro. When I lay it in the time line, the images and text look all granulated. Does this have something to do with my render settings?

To elaborate on Andrew's post: Premiere will always assume all footages have the same specs as the project settings. For DV/ HDV projects this means it will think they are interlaced with lower fields. if you didn't render them with these settings, you will have to tell this Premiere by manually setting the footage interpretation just as you would in AE. Also check your viewer settings. Maybe they are just set to draft quality or auto-adjust themselves because you scaled them oddly and thus the clips are presented at crooked scaling rates. Another potential cause for this could be a problem with your graphics card, so if you cannot resolve the matter by the other methods, disable hardware accelerated playback in the viewer's options (the little arrow in the top right corner).
Mylenium

Can't import prores files into Premiere Pro CC or SpeedGrade CC

Can't import prores files into Premiere Pro CC or SpeedGrade CC. But I can into After Effects CC.
I also can't export to DNxHD files to an MXF file either.
I do have latest Quicktime Pro installed and I also have Avid Media Composer and the other pieces of the Avid package.
Conflict?

I only have one account on the computer and it has Administrator priveleges. What I am doing to make it work is opening the application using the "Run as Administrator" command (e.g., right click application shortcut on desktop, choose "Run as Administrator"). I am not a Windows guru but I would guess there is something different between opening an Application with a user that has Administrator priveleges and opening an Application choosing "Run as Administrator". Also, your answer still does not address the fact that I can't use my jog wheel.
Anyone else have some ideas?

Trouble importing AVCHD files to Premiere Pro CC

I'm Trying to import AVCHD files into Premiere Pro CC, once I import the files using Media Browser. I get a warning for "file format not supported",
I hit OK, then it imports the video clips in .MTS file format. Then when I go in and try to drag any of the thumbnails into my timeline I get the following pop-up box:
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down"
then the program quits. I'm using Premiere Pro CC, the AVCHD files are recorded on a Sony FS700. Can anyone help please?

Are you doing as described below?
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html
-http://helpx.adobe.com/premiere-pro/using/importing-assets-tapeless-formats.html

No sound when importing MTS files into Premiere Pro?

Hey guys, I'm editing a film for my Drama Assessment at school. I used a Canon HD Camcorder which saves files as .MTS extension. My problem is that when i import the files into Premiere Pro CS5 there appears to be no sound???? CAN ANYONE HELP ME PLEASE!!!

if you can hear the audio with media player or with any other player in your computer then check settings
EDIT--PREFERENCES--AUDIO HARDWARE AND CLICK ON ASIO SETTINGS.
another dialog box will appear and in that under
INPUT AND OUTPUT TAB
MAKE SURE ALL THE OPTIONS/BOXES SHOULD BE CHECKED .
DO NOT FORGET TO UPDATE TO 5.0.3

I cannot import .mov files to Premiere Pro or Adobe Media Encoder.

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