I cannot import my files into my project

I am trying to import my files into my project but when I right click the file, nothing happens. It does not give me an option to import. Nothing comes up at all.

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Importing Map Files into a Project

Hello,
The programmers at my job create map files, and when map
files are sent to me, they're sent in a format that includes hex
values (e.g.: 0x1177E). I've noticed map files that were imported
in other help projects have this format:
#define ID_Size 1001
Out of curiousity, do map files have to be in the above
format before importing them into a help project, or can RoboHelp
perform a conversion to the above format once map files are
imported?
Since I receive map files from programmers, do they need to
convert the map files to the above format before sending them to
me?
I found something in the Knowledge Base Guided Search on
this, but I want to know if anyone knows of a new process that may
be in the latest version (X5) of RoboHelp.
Thanks,
Felicia

Hi John,
Thanks for your response. These are a few map IDs/map numbers
and how they appear in one of the map files given to me by a
programmer:
HID_SELECTION 0x10005
HID_SNAPS_CANCEL 0x10006
HID_TOOLBARS_PRINT 0x10007
HID_T_FITTING_MANIFOLD 0x11AB2
I wonder, according to what's stated in the Help for
RoboHelp, if the map ID should appear like this before I import the
map file into a project:
#define HID_SELECTION 0x10005
or:
#define HID_SELECTION 65541
Does the "#define" have to be in front of the map ID and map
number before the import takes place?
Felicia

Cannot import PDF files into iPhoto 4.0.3

Is it possible to import PDF files into iPhoto 4.0.3? I can't drag and drop them into iphoto folders without the "Unreadable Files" error. I have tried importing them through the iPhoto menu and still get the same results. I have tried importing the PDF files from several places such as my desktop because I wondered if the location of the original made a difference, but that doesn't seem to help. I didn't find anything when I searched for this problem here in the forum so I wondered if anyone else is having the same problems.
Any help would be appreciated.
Thanks,
Morgan

No because I had iPhoto 4 open and tried to run the Save PDF to iPhoto on a book in that library. I think it's just the different data structure, etc.. It's just not compatible with Automator or at least that particular workflow. I tried printing to PDF from V4 and then do the Save to iPhoto from Preview with V4 open and I still get the error message. So iPhoto 4 is just not compatible with that workflow.
A workaround is to create a PDF file of the whole book and then manually save each page as a jpg file and import those. That's what I did for my first book. You could do a screen shot of each page in the preview mode and use those but the resolution will be limited to screen resolution, 72dip. You will get resolutions on the order of 150-200 dpi thru the Save As route in Preview or the Save to iPhoto automator method.
I'm sure you could create an Automator workflow that would take the PDF file and save each page as a jpg file and name it sequentially. I'll have to take a closer look at Automator soon.

Cannot import .mov files into FCE

I bought a new Kodak Zi8 pocket video camera to use to finish a video project because my right hand is in a cast and I cannot use my HD video camera. Unfortunately for me, I have a deadline to meet.
I shot video at 720p and tried to import it into FCE 4.0.1 to edit using Log and Transfer and got the warning message, '"863_0156.MOV" contains unsupported media or has an invalid directory structure. Please choose a folder whose directory structure matches supported media.' I also shot video at 1080p and, of course, cannot import it into FCE either using Log and Transfer.
I am still a relatively new FCE user and would appreciate any suggestions you can give me. I looked in Tom's book (FCE 4 Editing Workshop)on page 73. Will Quicktime Pro 10 convert the files? If so what is the procedure?
I have seen similar questions in this discussion forum on importing .mov files, but I haven't seen a solution that works for me. How can I convert the .mov files to get Log and transfer in FCE to accept them?

Hi(Bonjour)!
This pocket camera record H.264. So the material as to be converted to a format supoported natively by FCE as Apple Intermediate Codec 1080. Search this forum with +MPEG streamclip+ keyword.
Michel boissonneault

Cannot import video files into FCP

Every time I try to import a file (.mov , .mpg , .m4v) FCP gives me an error message reading "File Error: File Unknown" If I try and import through the drop down menu, the error reads "File Error: 1 file(s) Recognized, 0 access denied, 1 unknown"
The only file that seems to work is a .avi
This started happening when I upgraded to Snow Leopard.
Please Help

Here's a couple solutions ...
I had this problem this week as well. Suddenly I couldn't import any type of media into FCP. After trying a few things like reinstalling FCS 2 and talking to other people, I called up Apple Support. They walked me through a few more efforts to solve the issue or at least get an idea of what causes the problem.
What we discovered is that when I created a new user profile for my iMac and logged into that profile, everything in Final Cut worked fine. I could import media with no problem. THUS, the issue seems to be connected to my computer profile. So I was presented with two options:
Option 1: Create a new user profile and either migrate all my content over to it or simply edit from that profile.
Option 2: The Nuclear Option. Back up all your content you don't want to loose, pop in your OS X disk, restart the computer holding C, and select the option to erase your hard drive and install OS X from scratch.
I figured that after two years of a **** of a lot of editing and other work on this computer, it was time to just go for the Nuclear option and obliterate everything off of it and start fresh. Takes a while to do, but I've just confirmed that I'm able to import media again in FCP.
So, sadly it's not a real simple option like deleting your preference files, like other FCP issues, but there is way to clear up this issue. The important thing to note here is that reinstalling FCP didn't work for me, and doing an Archive Install of OS X which still keeps my user profile essentially intact also keep the problem intact and solves nothing.
Now, if you have to get a project your editing out the door right away, just create a new profile and get busy editing. But once that project is done, or if you have the time right now, I think the best option is the Nuclear Option. Back your stuff up and then clear your hard drive out and start anew.
I hope that helps guys. I know how crazy I was going not finding anything on a forum to help me out.

Cannot import .mp3 files into Audition 3.0

I just reinstalled after reformating (I was already on Windows 7 x64 Ult, just changed primary hard drives), now when I try to import an .mp3 file into Audition 3.0, it tells me that is isn't a supported file type.
Suggestions?
Correction: I cannot open SOME .mp3 files.

even I am not able to import certain mp3 files in itunes. it won't even play them. What is up?

Cannot import .AVI files into Adobe Premiere CS5

Hello Adobe users, I have recently begun a project within Premiere Pro, and I began importing files into my Premiere project, which I shot using my NS-DV1080P Insignia camcorder. I did some research and discovered that I needed some missing codecs. I found and istalled both codec packs, K-Lite, and ffdshow, and still the problem remains. I have contacted Insignia's help forums about this issue and they advised me to contact Adobe. Did I install the codecs wrong, or is there another problem? Could someone help me on this? Thanks.

After you format your drive to remove those codec packs, you need to find the SPECIFIC codec you need
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainspector.massanti.com/
Once you know the SPECIFIC codec used by that camera, come back and ask for more information

Cannot import video file into LR5

I'm trying to import a video file (.vob) into LR5 do do some basic editing. When I point LR at the folder it cannot "see" the file and so will not import it.
Does LR look for specific file types? If so which ones?
Working in win7 64bit and LR 5.2
Always had great help from user forums so I look forward to hearing from you guys
thanks

Generally, Lightroom supports video files from DSLR cameras and camcorders. Here is a full list of supported files:
http://helpx.adobe.com/lightroom/kb/video-support-lightroom-4-3.html

Importing .htm files into RoboHelp project

In my project in RoboHelp, when I go to File > Import > HTML File… to add a .htm file to my project, it locks up on me instead of providing a directory listing allowing me to select files to add to my project. The only way to get out of it is to go to the Task Manager and killing the process.

Hi there
Your use of "The Vault" would seem to most certainly describe some form of a Source Control system. Source Control systems offer a combination between a Librarian and a Traffic Cop. Typically you log into these systems with a user ID and a password. That way the system knows who you are.
Typically with these systems the data resides on a coroporate network. And also typically you will have a "working folder" on your hard drive where the files exist. When everything is checked into the Source Control system, the files on your hard drive are flagged as "Read Only".
When you need to work with a file, you perform a process of checking out. The Source Control system then changes the Read Only status of the file on your hard drive to Read/Write. But it also makes a note of the date/time stamp. If the file stored in Source Control is newer than the counterpart on your hard drive, it copies the newer file to your hard drive before allowing you to make changes.
I'd begin with a simple sanity check. Create a totally separate and new project. Add a topic or three. Add an image. Generate. Do things work okay? If not, you have some form of issue with RoboHelp that needs to be resolved before you attempt to troubleshoot what is happening with your project in Source Control.
Perhaps try copying the content from Source control to a different folder and see if you are then able to make edits.
Hopefully something here either helped directly or sparked a thought that does.
Cheers... Rick
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I have a new camera and cannot import RAW files into lightroom.

I have a new Sony NEX 5 and have tried importing the ARW files into lightroom. The files are recognized when I import photos from device. When I choose the .arw files to import, I receive an message "unknown errors occurred" and files won't import. I have never had a problem importing files from a card or directly from my older camera. Any suggestions?

Check here to see if your camera is supported yet.
If its a camera launched in the last month it won't be. But you can try LR 3.2 RC and see if it has been added. Otherwise you will have to wait until LR supports the format. This is a problem caused by manufacturers constantly using their own formats which require Adobe to investigate every new format before adding it to LR. In 99.99% of the cases the so called new format from the manufacturers is just a line of code with the name of the camera in it. You can use a EXIF editor tool (just google, lots of free ones) to change the name in the RAW file to one presently supported and then convert to DNG. If you do go down this road then ensure you also keep a copy of the original files just in case something has actually changed.
If you are still using LR 2.7 and the format you need was introduced with LR 3 you don't need to upgrade, you can just use Adobes standalone converter to convert the files to DNG and then import them.

I cannot import any files into iTunes

When I try to add a file to iTunes by dragging it over the iTunes window, iTunes simply does nothing, no error message, no failure, the file simply isn´t copied into iTunes. Same applies when I try to select a file via the mediathek importer (shortcut cmd+O).
I has worked before but then I upgraded to version 7.7.1 and now it simply doesn´t anything. Does anyone have the same problem?

I'm having the same problem.
For over a week now, I have not been able to import songs into my library by dragging them on to iTunes. Whenever I do, I get the following message:
*"Attempting to copy to the disk “XXXX” failed. You do not have enough access privileges for this operation.*
*iTunes could not save to your Music Folder because you do not have write access. Check the permissions on your Music Folder and folders in your Music Folder, then try copying this file again."*
I can still buy and play songs from iTunes, or import from a CD – but if it’s a music file from somewhere else (like a digital album I bought straight from a band’s website, and NOT through iTunes), then it won’t allow me to import it to iTunes. I was able to do it a few weeks ago, but now I get the above error message. Since then I have upgraded to iTunes 8 — however the error message started happening right before that, so it can’t be that. The one major thing that has happened to my computer since then, and which I think could possibly be the culprit here, is detailed in this thread:
http://discussions.apple.com/thread.jspa?threadID=1686803&tstart=0
Basically I was having trouble accessing my account, and I had to delete it and rebuild it. I’m pretty sure the problem with importing music files happened after that.
I looked online for ways to fix this problem, but none of the suggested solutions have worked:
I made sure my Music Library folder, and ALL the folders within, had “read & write” access for my account, but that didn’t work.
I used Disk Utility to perform Repair Permissions, but that didn’t work either.
So I’m at a loss for what else I should do. Any suggestions?
(FYI — my music is all located on my external hard drive).
Message was edited by: Anton Kawasaki

Cannot import mpg files into Premier Pro CS3

I've read the wiki and looked through the FAQs and did not find this issue, so here goes.
The file began life as an mp4 from a GoPro HD camera. It plays correctly in Apple's software, but will not import into Premier. Found the KB on
Error message "Unsupported format or damaged file" when you import MP4 clips into Premiere Pro CS3 and changed the extension to MPG. This got me audio, but no video. The MPG plays correctly (audio and video) in Windows Media Player as well as in Bridge CS4.
Windows Vista 64-bit, 8 Gig RAM, Intel Q9300 Quad Core Processor, GeForce 9600 GT video card w/1Gig DDR3 RAM.
Any ideas?
John

PrPro is pretty well centered on pro formats. Many find that other NLE's, designed for consumer cameras and formats, work better and some natively. It's a tough call. I love the interface and workflow of PrPro, and use it 99% of the time. However, with heavily-compressed, delivery-only formats/CODEC's, some other NLE's work better - to start. I use those as converters, or do batch conversions with DigitalMedia converter, but it's shareware, and not freeware.
Some users want PrPro to embrace every possible CODEC and variation on each, with hourly updates, as mfgrs make changes, and others want it to only perform 100% with pro-formats and leave the consumer stuff totally alone - there is PrElements for that. Me? I just roll with the punches, and convert from X to Y, and edit in my chosen NLE. Kinda' the "Jimmy Buffett" of video editing.
Good luck,
Hunt

I cannot import m2t files into LR4.2

Despite the fact that LR4 reportly supports m2t media files, I cannot import them. Tried renaming extension to mts, did not work. Yes, Quicktime is installed. These files can be played in many players correctly, so there are not corrupt. They were created on a CANON HV20, imported via Sony Vegas. Any suggestions?

More information needed for someone to help... please click below and provide the requested information
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Cannot import .mov file into iMovie '08

I have about 50 .mov files that I need to import into iMovie '08. I am unable to drag-and-drop or import the .mov files into iMovie.
The files originated from a Flip video camera. Is it possible that maybe Flip and iMovie '08 do not interface? Please let me know if you have encountered this before. Thanks!

is this also the case for imovie '09?
i've taken some video with my digital camera that's been imported into iphoto along with pics. i've been trying to get them into imovie for editing purposes, but have had 0 luck...the files aren't selectable when attempting to import.
you're saying that the solution is to buy yet ANOTHER piece of software to convert the file to something else that imovie will read? what the..?!?
it's rhetorical, but why wouldn't they enable imovie do this for you?!?
not sure why it's this difficult and/or why anyone would want to go thru that effort. i "need" to be that much more educated about file types and compression and tween tracks and all that nonsense? seems both counterintuitive and counterproductive.
look, i just want to take some video and edit it...why do i need all the other headache?

Cannot import .MOV files into PE11

I am using PE11 on a Windows 7 OS laptop. When I attempt to import .MOV files taken with a Kodak Easyshare z980 digital camera, I get the following error screen "The importer reported a generic error." According to iTunes, the .MOV files are stereo, 320x420, 753kbps, using H.264 video codec. Please help. I tried updating my codec, but it appears H.264 is an older standard and it is not easy to figure out exactly how to update that codec correctly, and safely. Thanks

1st, what version of Quicktime do you have installed?
2nd, MOV is a wrapper... what is inside that wrapper?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

I cannot import my files into my project

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