I cannot input a new credit card number

Dear ROBERT WENDT,
On 02/21/2015, we attempted to charge you for your 20 GB iCloud storage plan, but there is a problem with your payment information.
Your account will be downgraded to the free 5 GB storage plan if we cannot successfully renew your subscription.
Follow the instructions below to update your billing information:
1.
On your iOS device, go to Settings and tap iCloud
2.
Tap Account
3.
Tap Payment Information and follow the prompts.
You can also update your billing information on a Mac or PC.
Instructions do not work!

Hello BobWendt,
After reviewing your post, it sounds like you are trying to change the credit card details. I would recommend that you read this article, it may be able to help the issue.
You can try to change the card on a computer or iOS device if one does not work.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Similar Messages

Why am i having trouble inputing a new credit cards info?

Can someone tell me why it keeps directing me to ITUNES SUPPORT when trying to input a new credit card to use?

What didn't work? Your email didnt go through? You have to get in touch with iTunes support and wait for a response. It does not happen instantly. It can take up to 48 hours to hear back from them.
if you want to try to call them, try this.
http://www.contacthelp.com/directory/Internet/Web+Sites/iTunes?ListingID=373
i think its the same phone number as this.
U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273)

HT1918 I am trying to make a purchase. Entered new credit card number but it gives me error message.

I am trying to make a purchase. Entered new credit card number but it gives me error message.

If you would like help from these forums then posting what the error message says would be useful.

My credit card will expire in few days. how can I re enter a new credit card number in my AppleID?

my credit card will expire in few days. how can I re enter a new credit card number in my AppleID?

Dear FoxFifth
thank you for your response. I solved the problem. Not accessing Payment information through iTunes & Store but trough iCloud.
thank you very much
Miro

REPORTING CHANGE NEW CREDIT CARD NUMBER: *********...

A
i HVAE SINCE ONE MONTH AGO A NEW CREDIT CARD NUMBER
I.E. **************** (NOT 8034 ANYMORE)
PLEASE MAKE UP YOUR ATTENTION.
REGARDS,
LASMONO DYAR

Hi, lasabdyar, and welcome to the Community,
Next time you need to make a purchase, try to add the new payment method first and then delete the old payment method from your save payment methods. If this does not work, contact customer service for further assistance.
Hope this helps ...
Regards,
Elaine
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HT1918 cannot get itunes to accept new credit card number

how come i cant get itunes to accept my new credit card number

Could be any number of things - hard to tell since you haven't provided details. If this is for a purchase on the app store, the card's address must be from the same country as the store's location. Could be lots of other issues.

You will not accept my new credit card number. On...

How can I obtain more credit as you will not accept my new credit card. The number has not changed, only the security number has changed.
Solved!
Go to Solution.

Hi,
To use credit card in purchasing Skype product, you just have to make sure that you have entered your credit card's correct information. If you are not certain with this information, you can contact your bank for more assistance.
However, if the information you have entered is right, I suggest that you contact us through this link: https://support.skype.com/en/faq/FA1170/ so you can provide us with the error message you are encountering and we can investigate further.
I also sent you a personal message regarding your purchases. Please check your private message list by clicking on the envelope icon located at the top right part of the community page once you are signed in.
Regards,
Jestoni
Did this answer your question or resolve your issue?
Mark it as a solution and click on Kudos button.

Cc keeps asking for new credit card number despite membership cancelled

I have tried different things to address the fact that CC is constantly sending message about my unprocessed payment (I have changed my credit card number) but I have cancelled my membership and they should not be concern with unprocessed payment. Could I talk to a real person? The steps indicated in the website is like a vicious circle bringing me back to this forum, no option for calling or chat. I have spent lots of time trying to cancel now this. Please help.

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT201303 new credit card number, edit

The credit card I am using is expiring.
How do I edit with my new card?

Click "Account" under Quick Links at the top right of the iTunes store. Next to payment information click "Edit".
On an iOS device go to Settings>Store>Apple ID>View Apple ID>Payment Information.

While trying to make in-app purchase sign-in required alert pops up. It takes me to my billing info saying my payment method was declined and to input a new credit card. I use a debit card that I know has more than enough funds on it. Any ideas?

Billing method denied. I know for a fact that I have the money. Any ideas to whats wrong?

Try purchasing and redeeming and iTunes gift card.
Contact iTunes if yo know your current payment method is valid. Form the message it appears that it is not valid (has no funds)
Apple - Support - iTunes - Contact Us

Changing payment info in account - new credit card and new billing country

Hello,
My iTunes account is set to Italy as that is the billing country of the credit card I associated with it when I started the account. Yet, I know live in Belgium and have a credit card with billing address in Belgium. I have tried to update the information but:
I cannot change the payment information from the payment information options since the address and credit card settings are set on Italy (if I try to simply type my new credit card number, I get an error message that says that the credit card number I entered is not valid for Italy)
I cannot change the Country/Region setting. The message I get is "you have an active iTunes Match subscription; you must cancel it before you can change stores".
So, does it boil down to cancelling the iTunes Match subscription? If so, how do I do it (there is no option in iTunes itself to do that)? Also, I have 4 good months left on my iTunes Match subscription - will I be credited those months back if I cancel and then re-subscribe?
Last but not least: I read some really dreadful posts from 2011 on how people who had changed billing information had lost access to their apps and were charged anew for music they had bought with the previous credit card. Has this issue been solved?
Thanks for your help!
Caterina

You have to physically be in that country as well as have a credit card (or iTunes gift card) both of which have to have been purchased or have a billing address in the country of that iTunes store.

My website has been disabled as my credit card had expired but I'm unable to login to even enter my new credit card details - how do I make payment?

My website has been disabled as my credit card has expired. I'm unable to get into the admin section to input my new credit card (I get an error message telling me there's an outstanding invoice). How can I get in to enter my new card details so that payment can be made?

You can
Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You can have apps purchased from more than one account. It does complicate update apps though.
- Go to settings>Store and sign out and sign into your account.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

I cannot change my credit card number

My past credit card was cancelled after a theft. The bank sent me a new credit card, but I cannot change the number because I cannot access to my account.
Please, can you help me? And explain me what I should do.
Thank you in advance.

Hi M Vittoria,
Please follow the steps mentioned in the article to update billing information: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Regards,
Romit Sinha

HT1911 If I make a new iTunes account with the same credit card number can I still have the same thing I bought from my other account?

If I make a new iTunes account with the same credit card number can I still have the same thing I bought from my other account?

Not without buying them from the new iTunes Store account.
(84283)

I bought the new iphone. I want to create an account. Your system wanted my credit card number, but I don't have any credit card. How can I create an account?

I bought the new iphone. I want to create an account. Your system wanted my credit card number, but I don't have any credit card. How can I create an account?

as shown by a link describing the "none" option is not

I cannot input a new credit card number

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