I cannot install Acrobat 10 along with CS 6 - Install MSI payload failed with error: 1635

I tried to install CS6 (CS4 already on the computer) but installing Acrobat 10 failed with the message "Install MSI payload failed with error: 1635". When I tried to install Acrobat separately from the payload folder, the installer offered to uninstall Acrobat 9 first but refused to accept the serial number for the CS 6 suite. Should I uninstall Acrobat 9 first separately? And if so, where do I get a correct serial number for the Acrobat 10???

is cs6 installed?
if not, run the cleaner: http://www.adobe.com/support/contact/cscleanertool.html
and then try installing cs6.

Similar Messages

I have Creative Suite 6 Design & Web Premium installed on my HP Windows 7 laptop. All of a sudden Acrobat Pro will not open and I cannot reinstall. Get errors 2203, & Error-Install MSI payload failed with error 1603. Help.

I have not been able to reinstall Acrobat Pro on my laptop. I have Suite 6 Design & Web Premium on my HP laptop. I have Windows 7 operating system. All of a sudden Acrobat Pro will not open so I uninstalled and tried to reinstall the program.
The error messages I get are:
ERROR: Error 2203.Database: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error -2147287035.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 2203.atabase: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error - 2147287035.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
Help PLEASE!

Hi Patricia ,
For error 2203 ,please refer to the following link.
https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
For error 1603 ,refer to this link.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
Let us know if this solves the issue .If required ,we"ll surely assist you further.
Regards
Sukrit Dhingra

I can not uninstall the newest Muse, the error that i get is: ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group. ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installat

Can somebody please help me, i can not work on my websites anymore. Thanks !!

ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installatie.
MSI Error message: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Third party payload installer Muse_2014_2_CC_LS24.msi failed with exit code: 1603

インストールでエラーが発生しました. adobe cs 5.5 master collection [ERROR: Install MSI payload failed with error: 1620]

Adobe creative suite 5.5 Master collection をインストールしようとしたところ、2枚目のCDをいれたところで、下記のようなエラーが出て、インストールできません。
（エラー内容が多いので、最下部に表示します）
どのようにしたら、インストールできますでしょうか？
再起動し、何度、インストールしても、同じ結果となります。
なお、パソコンの環境は以下のとおりです。
宜しくお願いします
■■■■■■■インストール環境■■■■■
Windows 7 Professional SP1
Dell Optiplex 3020 メモリ４G　　64ビットOS　　HDDの空き容量343G
他のadobe 製品はすべてアンインストールされており、フォルダも削除済み
■■■■■■エラー内容■■■■■■■■
インストールのステータス
インストールでエラーが発生しました。
システムを再起動して、再度インストールを実行してください。
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 150 error(s), 151 warning(s)
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8F366029-8F3C-4400-BB65-7BFD1A58F200} Adobe Story 1.0.0.0 is required by {C0329E33-DEB4-48D9-B7B6-19493A6F062E} Adobe After Effects CS5.5 10.5.0.0 but isn't free. Reason: Language not supported
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8F366029-8F3C-4400-BB65-7BFD1A58F200} Adobe Story 1.0.0.0 is required by {EFB5A1C3-ECCA-4D8A-B598-81D21DE25C34} Adobe Premiere Pro CS5.5 5.5.0.0 but isn't free. Reason: Language not supported
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8F366029-8F3C-4400-BB65-7BFD1A58F200} Adobe Story 1.0.0.0 is required by {C0329E33-DEB4-48D9-B7B6-19493A6F062E} Adobe After Effects CS5.5 10.5.0.0 but isn't free. Reason: Language not supported
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8F366029-8F3C-4400-BB65-7BFD1A58F200} Adobe Story 1.0.0.0 is required by {EFB5A1C3-ECCA-4D8A-B598-81D21DE25C34} Adobe Premiere Pro CS5.5 5.5.0.0 but isn't free. Reason: Language not supported
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: Install MSI payload failed with error: 1620 - このインストールパッケージを開くことができませんでした。アプリケーションベンダーに問い合わせ、この Windows インストーラーパッケージが有効かどうかを確認してください。
MSI Error message:
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Adobe Buzzword CS5.5: Install failed
ERROR: DW050: - GermanSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Dreamweaver CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Flash CS5.5_AdobeFlash11.5-ja_JPLanguagePack: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed
ERROR: DW050: - Adobe Linguistics CS5 x64: Install failed
ERROR: DW050: - AIR for Apple iOS support (FB): Install failed
ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Pro CS5.5 Support: Install failed
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed
ERROR: DW050: - AdobePDFL x64 CS5: Install failed
ERROR: DW050: - Adobe Fireworks CS5.1_AdobeFireworks11.1.0ja_JPLanguagePack: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - Adobe Contribute CS5.1_AdobeContribute6.1ja_JPLanguagePack: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1_AdobeOnLocation5.1ja_JPLanguagePack: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: DW050: - IE Plugin CS5.1: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - ItalianSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - Pixel Bender Toolkit: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Adobe Encore CS5.1_AdobeEncore5.1ja_JPLanguagePack: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - SpanishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1 Third Party Content: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5_AdobePremierePro5.5ja_JPLanguagePack: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
ERROR: DW050: - Firefox Plugin CS5.1: Install failed
ERROR: DW050: - Adobe Linguistics CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Office Plugin CS5.1: Install failed
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - AdobeMotionPicture CS5.5: Install failed
ERROR: DW050: - Adobe SING CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-ja_JP: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS5.5 Third Party Content: Install failed
ERROR: DW050: - Adobe Audition_AdobeAudition4ja_JPLanguagePack: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit): Install failed
ERROR: DW050: - Adobe After Effects CS5.5 Template Projects & Footage: Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed
ERROR: DW050: - Adobe Flash Builder 4.5: Install failed
ERROR: DW050: - Adobe Media Encoder CS5.5 X64: Install failed

ありがとうございます！試してみます。
とはいえ、同じCDを使って、別のパソコンには普通にインストールできました。
なので、CDの問題ではないような気もします。（ひょっとしたら、そのパソコンのCDの読み込みがよくないのかもしれませんが）
さておき、いったん、ダウンロード版で試してみます～

I have a problem updating my AcrobatX ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen. MSI Error message: Ugyldigt drev: K:\ ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

Acrobat X problem updating.
ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen.
MSI Error message: Ugyldigt drev: K:\
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
I have uninstalled my AcrobatX and now This message appear when I try to reinstall:
ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen.
MSI Error message: Ugyldigt drev: K:\
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
Is there anybody who know how to solve it?

Hi Patricia ,
For error 2203 ,please refer to the following link.
https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
For error 1603 ,refer to this link.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
Let us know if this solves the issue .If required ,we"ll surely assist you further.
Regards
Sukrit Dhingra

Install MSI payload failed with error: 1603

I had problems on upgrades got message to run Acrobat clean tool
I did it then I run new installation from Creative Cloud
failed installation gave me the following error and to contact adobe support. What I have to do?
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Impossibile installare il servizio "Adobe Acrobat Update Service" (AdobeARMservice). Assicurarsi di disporre di privilegi sufficienti per l'installazione dei servizi di sistema.
ERROR: Install MSI payload failed with error: 1603 - Errore irreversibile durante l'installazione.
MSI Error message: Impossibile installare il servizio "Adobe Acrobat Update Service" (AdobeARMservice). Assicurarsi di disporre di privilegi sufficienti per l'installazione dei servizi di sistema.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

The Error 1603 usually occurs due to insufficient privileges.
Try the following steps:
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

Error: Install MSI Payload failed with error: 1635 / ERROR. DW050: - Acorbat Prof. Install failen

Hi all
I have bought Adobe Creative Suite 6, Master collection on DVD (with various Adobe-Products
Iwork with windows XP (SP3, German)
The error-log shows various WARNINGS and 2 Errors to Adobe Professional 10.0.0.0
- Install MSI payload failed with error: 1635 -"Das Patchpaket konnte nicht geöffnet werden. Stellen Sie sicher, dass das Patchpaket vorhanden ist und das Sie darauf zugreifen können oder wenden Sie sich an den Hersteller".
-> The patch-packet can't be opened. Make shure that the patch-packet is available and you can access it or contact the vendor"
- ERROR: DW050: Acrobat Professiona: Install failed
Adobe Professional was not installed, the other products are installed now
Very nice..
What can i do now?
Help please

Hi Mylenium
Thanks for your fast replay, but...
=> Do i have to deinstall the Software first (windows - software)?
In the description to the tools is explicitly a note that the tools should not be used with the creative suite (see below):
=> Is that a wrong information?
Thanks
IMPORTANT: THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
English
Download Adobe Reader and Acrobat Cleaner Tool for Windows (ZIP, 702 KB)
User Instructions
Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.
User Interface Workflow
Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.

ERROR: Install MSI payload failed with error: 1612 - Die Installationsquelle ...

Hi,
wollte unter win7/64, CS5.5, Production Suite, Encore aufrufen. Wunderte mich, wieso nicht installiert. Dachte nämlich, ich hätte "damals" alle Komponenten installiert.
Also die Setup-Routine des Images (nicht die Trial-Version -- oder doch eine Trial benutzt? Mist, kann ich grad nicht genau nachvollziehen...) nochmals aufgerufen, um Encore noch zu installieren, bekomme jedoch Fehlermeldung. In Log-File dieser Hinweis:
ERROR: Install MSI payload failed with error: 1612 - Die Installationsquelle für dieses Produkt ist nicht verfügbar. Stellen Sie sicher, dass die Quelle vorhanden ist und Sie Zugriff darauf haben.
Glaube mich nun erinnern zu können, dass dies auch bei der Erstinstallation auftrat, ich mich jedoch nicht mehr drum gekümmert hatte.
Da ich aber alle anderen Komponenten installieren konnte, nur Encore nicht klappt -- Frage: könnte wirklich eine Datei des Images defekt oder fehlend sein?
Oder ich warte einfach ab, bis endlich CS6 im Haus ist und dann die Probleme von vorne beginnen

Hi Mylenium
Thanks for your fast replay, but...
=> Do i have to deinstall the Software first (windows - software)?
In the description to the tools is explicitly a note that the tools should not be used with the creative suite (see below):
=> Is that a wrong information?
Thanks
IMPORTANT: THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
English
Download Adobe Reader and Acrobat Cleaner Tool for Windows (ZIP, 702 KB)
User Instructions
Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.
User Interface Workflow
Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.

[事例紹介]Install MSI payload failed with error: 110 - 指定されたデバイスまたはファイルを開けません.

このようなインストールトラブルの解決事例がありましたのでご紹介します。
【問題点】
CS5.ｘ Windows 版インストール時、「インストールに問題があります Exit Code:7」エラーが発生。
エラーサマリーには以下のエラーが含まれていました。
【エラーサマリー抜粋】
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: 指定されたデバイスまたはファイルを開けません。
ERROR: Install MSI payload failed with error: 110 - 指定されたデバイスまたはファイルを開けません。
MSI Error message: 指定されたデバイスまたはファイルを開けません。
【解決方法】
これはMSI（Windows Installer）に関するエラーメッセージです。
Windows Installer を修復することで解決しました。
手順については以下を参照してください。
■Windows Installer の修復によるインストールトラブル対処方法（Windows）
http://kb2.adobe.com/jp/cps/890/cpsid_89088.html?sdid=JSRPP
この方法で解決しなかった、という方がいらっしゃいましたら、エラーサマリーをぜひ投稿してください。
なお、この解決方法は以下の文書にも掲載されています。
■「インストールに問題があります」エラーの対処方法（Creative Suite 5, 5.5）
http://kb2.adobe.com/jp/cps/894/cpsid_89463.html?sdid=JSRPP

The Error 1603 usually occurs due to insufficient privileges.
Try the following steps:
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

- 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 ----------- ERROR: Key not valid for use in specified state. ERROR: Install MSI payload failed with error: 1603 - Fatal error durin

I keep getting this error code when trying to download
- 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 ----------- ERROR: Key not valid for use in specified state. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Key not valid for use in specified state. ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

Generally this error happens because of an encrypted folder or insufficient permissions on that folder: http://support.microsoft.com/kb/834484 (MS Explanation)
Adobe has a page here: Error 1603: A fatal error occurred during installation

Cannot install Acrobat XI even though I am a registered subscriber with CC

cannot install Acrobat XI even though I am a registered subscriber with CC

What error or message do you get, exactly?

I am having trouble installing acrobat, when I run the programme it comes up with a script error

I am having trouble installing acrobat when I run the file, it comes up with a script error

Hi Pat
Thanks for your email. I was able to download and install this morning without any problems. I uninstalled the old version yesterday and restarted my computer but still got errors. However when I turned off last night, windows ran updates and that must of fixed the problem. I also got rid of firefox and put of google chrome. All to use Australia Posts click and send which wouldn't work because of an error with the plugin. Thanks for your very quick reply, I appreciate your help. Have a great day. Best Regards Judy (moo2u2)

I am trying to install CS6 Design and Web Premium trial and it fails with error code 20

I am trying to install CS6 Design and Web Premium trial and it fails with error code 20

Re-extract or copy the contents of the installer. Let us know if this helps.
See http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

Un-install Acrobat Pro 7.0 - No Install disk

I need to uninstall Acrobat Pro 7.0 from my computer
I do not have the installation disk
It is not listed in control panel - add/remove programs
I've tried downloading the latest version (Acrobat XI) to install the trial version...
Installing Acrobat XI results in a message that it has detected Acrobat 7.0 on my system and that this needs to be uninstalled before it can proceed.
When I clik the box to proceed with the uninstall it asks for the installation disk for version 7.0 - which I do not have.
Extensive discussion with online chat resulted in no answers, no solutions, and no joy.
I just want to uninstall Acrobat Pro 7.0 - everything I try keeps asking for the install disk - which I no longer have.
I'm told that Acrobat 7.0 is no longer supported - but surely somewhere in the archives there's a copy of the installation disk as an .iso file... I need this to get rid of acrobat 7.0
Or perhaps there's another answer?
Can anyone provide assistance?
Thank you.

Try this: http://labs.adobe.com/downloads/acrobatcleaner.html

Re-install Acrobat X Standard [was: Re-install]

My new computer crashed, now I have it back up and going and I need to re-install Acrobat 10 Standard. I have the serial number but can't find where to download the version I have. HELP!
Judy

You can download the trial version of the software from the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X (search down the page):
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

I cannot install Acrobat 10 along with CS 6 - Install MSI payload failed with error: 1635

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