I cannot install Acrobat Pro from CS4 Design Premium disks.

Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc. Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
Thanks in advance for any help.

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Unable to open Adobe Acrobat Pro after CS4 Design Premium install

I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
Thanks.

I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

Cannot install Acrobat Pro from Cs4Web Premium. Mac osx lion

I have had a problem for a while that although the updater keeps announcing an update and allows its download it will not update saying that Acrobat Pro needs re installing.
I have tried to reinstall several times but each time the install hangs on "Preparing to install".
Today I bit the bullet and uninstalled Acrobat Pro to try and resolve the problem and I still, after numerous attempts, get the installation hanging up at "Preparing to install".
I have repaired disk permissions and no change.
The disk image I am using, fully paid CS4 Web Premium, was downloaded today.
I need Acrobat Pro to function on a daily basis and any help would be hugely appreciated.
Thank you for your time
Will

I am having the same problem as Willwinch, and it is increasingly upsetting me. My Acrobat Pro 9 was running perfectly fine until a HD failure. I installed and restored my files from a time machine backup and right away received a "Suite Product Activation Needed" error message. After chatting with Adobe customer support, I was advised to ininstall and reinstall Acrobat Pro. Fine, did that only to get an error that said "Licensing for this product has stopped working.". More customer support chatting indicated that the activation process for Acrobat Pro 9 is not supported with Lion. That is worth repeating, the ACTIVATION process is not supported. They said nothing about the actual software as much as I tried to get the "support" to clarify.
To make things more frustrating, my only option to get Acrobat Pro would be to upgrade to version X... Which I do not care to do. I paid $2600 for the Master Collection 16 months ago and I was hoping I could have functioning software a little longer than that. To make things EVEN MORE frustrating, because I bought the suite, I can only upgrade to the CS6 suite. Not only do I not care for Acrobat Pro X, I don't care for the entire suite at the moment. I am comfortable with CS5.
There has got to be some license file I can access and copy over or some other method of activation that will allow me to use my legitimte paid-for software that obviously works. I teach at a university and for years I have been a strong advocate of not pirating software to my students for a bunch of reasons. One of those reasons was "You will be glad you did when you need support". It is sad that is not true. I am not about to start pirating Adobe software, but I sure am going to be less likely to advocate against it from now on.
EDIT: This gets awesomer. I finally called a sales rep and he said I could upgrade to just Acrobat Pro X rather than having to upgrade the entire suite... which is sort of a consolation prize since I was hoping to get Acrobat Pro 9 working as it was. However, there was a little emailing and account snafu which resulted in Adobe charging my card twice AND me getting locked out of my Adobe account. Now I get to wait 5 to seven days for $199 of the $398 I was charged today to be refunded. It is amazing how easy money flows into Adobe and how difficult "service" and "product" are to get out. The sales rep was at least friendly and not condesending as the tech help was earlier.
Message was edited by: plazmyd22

Installing some components from CS4 Design Premium on one computer and the others on a different computer?

Hi All,
I have bought a copy of Design Premium Student Edition.
I have installed one copy of it on my parents computer at home.
I was going to also install all the programmes on my laptop as well but I already have Illustrator CS3 and Photoshop CS3 on it. Would I be allowed to install all the programmes other than illustrator and photoshop onto my laptop and then install the Illustrator and Photoshop CS4 applications onto another computer?
If so how do I go about doing it?
Many thanks for your help.
Best,
Tom

That would be a violation and the way I understand it, the student edition only allows for one activation.
Bob

Upgrading to CS6 Design and Web Premium from CS4 Design Premium Install Failure

I am trying to upgrade to CS6 Design and Web Premium from CS4 Design Premium on Win 7 (32bit). I am nistalling from the DVD which was purchased from the Adobe Store. The box says it is for Upgrading from 4 or 3x. I am entering the CS6 serial number and it is able to validate it. When it goes into the Preparing to Install mode the status bar never changes and after what seems like a very long time the Installation failed message is displayed. I ran the Adobe Support advisor and followed the link to the page that tells you how to resolve the issues and chose to go into the registry and look for "In Progess". There was no "In Progress". I have the serial numbers for CS4 and CS6 so they should be valid given that both were purchased through the Adobe Store. I am very frustrated!!!!!!!!!
Installation Status:
Installation failed:
Adobe Advisor Results:
Regestry:

I downloaded and installed the Application manager and re-started the installation. This time it got to installiing the applications and after 3 hours it was only 55% completed and showing that it was installing Acrobat and had 2 hours to go. It seemed to be stuck so I cancelled the install.

Upgrade version acrobat from cs4 design premium

Please, we have the product cs4 Design Premium and need upgrade to last version Adobe Acrobat XI, it is possible?

132998045 wrote:
Thanks, but we only need upgrade the last version Acrobat, it is possible?
Not from Design Premium CS4, no.
As Mylenium says, you can only upgrade a suite to another suite. You cannot upgrade the individual components of a suite (in your case just Acrobat).
Your options:
Upgrade your Design Premium CS4 to any CS6 Suite before 31 Dec 2012.
After that you will lose all upgrade options due to Adobe's new "one version back" upgrade policy which takes full effect from 1 Jan 2013.
http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html
Buy a new full version of Acrobat XI
Subscribe to Acrobat XI
http://helpx.adobe.com/x-productkb/policy-pricing/acrobat-pro-xi-subscription-faqs.html
Join the Creative Cloud

Cannot install Acrobat Pro (X or XI) on new Macbook Pro

Sorry if I may be repeating a previous discussion, but I've not been able to install Acrobat Pro (either X which I had on my old machine, or the XI update which I just purchased to go on my new machine). I'm running a Macbook Pro on Mavericks (10.9.2).
When I try to install the software, it proceeds to the point of "Running Package Scripts" and stalls there. Reviewing other threads, I've repaired my disk permissions on several occasions to no avail on the install.
Note that an Apple tech worked with me to determine if there were any challanges on the Mac end, and he wasn't able to do the install either, including attempting the install from my root drive.
Any advice and help (particularly if you've had success with this issue) is very appreciated.
Thanks, Andre

Please post the install.log contents to the forum.
It's located here:
/private/var/log/install.log

Cannot install Acrobat Pro XI

Hi, cannot install Pro ZI on windows vista, SP2 and all other updates done.
Any suggestions? Do I need to upgrade windows to use Acrobat...

Getting the system requirement box, but have updated all security etc. Seems I cannot use Acrobat Pro XI with Vista? Correct??

Is there a way i can install one licensed adobe cs4 design premium in both my desktop and lap top?

I just bought a macbook pro and would like to install adobe cs4 design premium on it, but I also like to keep it install on my desk top. Is there a way i can install one licensed application on both computers? Thanks for your help.

Read the license agreement . There will be a lot of impenetrable legalese gobbledygook in it, no doubt, but I bet it will be crystal clear on the subject of how many computers the software can be installed and activated on at once.
My money is on one.

Flash application missing from CS3 Design Premium disk,OSX?

Does anyone know if the Flash application is missing from the CS3 Design Premium disk,OSX? I installed all the programs a while ago and never opened the Flash program. Now, when I do, I can't open the application. There are other folders for Flash, but no application. It seems that it is missing. I tried to reinstall it from the original disk, but the installation is interrupted by a message that asks that the Fireworks CS4 disk be inserted. I had downloaded a trial Fireworks CS4, but do not have a disk. I uninstalled Fireworks ( according to adobe's instructions) and tried to install Flash again, but keep getting the same 'Fireworks CS4 disk be inserted' message. Does anyone know anything about this? Any help would be appreciated!

Yes, you unisntall the whole suite. It only uninstalls the programs, any user data and configuration is unaffected. If you wanan back it up, regardless, check your Users:You:Preferences:Adobe and Users:You:Documents folders and copy the stuff there toi a safe location.
Mylenium

Cannot install Acrobat pro. Istalling from the cloud gives the following message

Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message:
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
I also tried installing a 30 day trial version from adobe web site. The error message is: A higher version is already installed Adobe PDF creation Add-On 11.0.01 installed.
Where do I go from here?

I uninsalled Adobe PDF Creation Add-on 11.0.01 and Acrobat Pro installed OK.

Cannot install Acrobat Pro X, 1603 error

I had Acrobat Pro X installed but was unable to do update because of 1603 error. Uninstalled Acrobat Pro X, Reader 11, Livecycle Designer, Livecycle Workbench, Flash Builder Pro 4. Ran adobe acrobat cleaner. Rebooted. Still no success.
Set DisableRollback and AlwaysInstallElevated at HKLM and HKCU in the registry. Rebooted. Install still failed but this time left program_files\adobe folder in tact. No shortcuts from start menu so found Acrobat.exe and opened that. Dialog appeared saying Adobe Application Manager missing or damaged and to download. Ran setup.exe for Application manager and dialog says Installer failed to initialize, and to download Adobe Support Advisor.
Ran Support Advisor and gotb the following:
cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
Click here for details and corrective actions related to this issue.
I don't think the Application Manager and Support Advisor make a difference since the product failed to install correctly and a license value was either not written or was deleted afterward. I wanted to stop the install action from rolling back to see if anything salvageable remained. There are no install logs at c:\program_files\common_files\adobe, but there is an installer log in the temp folder.
Reading the installer log shows error 1603 and four "Return value 3" instances. I hate to paste the entire log into a message here. Will email to anyone that wants it or will paste here if necessary. Thanks

start here, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
though, if you feel lucky and this applies to you: http://forums.adobe.com/thread/1065314

Cannot install Acrobat 9 from disc

Hello,
I currently have a Mac Pro with the CS5 Design suite installed. I just purchased a Macbook Pro and I'm installing all the software, however, when I go to install Adobe Acrobat 9 from its CD - it just opens the application rather than install it. Any idea as to what happened to the installer? I thought we were able to install the application on two computers. I appreciate any/all help. Thank you.

Adobe software has an activation scheme you can only activate so many installs and if you try to install on more than one lap top and one Desktop without deactivating one it won't install. I had to contact adobe, last year when the hard drive in my Laptop went belly up. And beg to allow activation. They were quite nice to do so after I explained the situation.

Reinstalling Acrobat 8 Pro from CS3 Design Premium, asking for Photoshop Elements 6 CD??

Hi.
I use a Macbook Pro with Leopard OS X version 10.5.8, 2.6 Ghz Intel Core Duo, $ GB 667 MHz DDR2 SDRAM.
I use Adobe Creative Suite 3 Design Premium which came with Acrobat 8 Professional. Now, for a while I've been having issues updating Acrobat because it said it had been modified blah blah and something about plugins being disabled, so to rectify reinstall and run updates. I've seen alot of people on forums with this same issue.
For a long time I ignored this as the program was still working, but today it urked me enough to unistall (which I did by dragging it from the applications to trash) and try to reinstall.
So I tried. Put the CD in, selected only Acrobat 8 Pro for reinstallation, all went well until it asked me to put in the Photoshop Element 6 CD.... which I never had. Although the program does come on the CD. So i'm left confused, without acrobat pro and wishing i had never uninstalled!
I hope this makes some sort of sense. Any help would be much appreciated!

I resorted to using the live chat feature that Adobe have on the website. We found that once everything was uninstalled and then just reinstalled Acrobat alone, I wasn't asked to insert the Photoshop Elements 6 CD to continue and everything was fine. No problems. But, when I tried to then reinstall the rest of the suite, it asked for the CD.
So, the way to avoid it asking for the CD was to uninstall CS3 Design Premium completely and then reinstall all the programs. And everything seems to be working fine.
Maybe this was an obvious solution, but I didn't want to risk uninstalling all the programs only to be asked for a non-existent CD when reinstalling.
Anyway, hopefully someone else will find this helpful.

My PC won't install Acrobat Pro from the CD

I bought Acrobat Pro 9 off the Internet, but my PC won't install it from the CD. I have the serial number. Can I download a copy from Adobe support even though I bought it elsewhere?

Hi,
Adobe.com currently offers the download of the latest version of Acrobat X Pro i.e. X (10). Hence, you will not be able to use the serial number once you download it from Adobe.com.
Are you receiving any error message when you try to install the software from the disc?
I would recommend contacting the merchant you bought the product from online in case the disc is not readable or damaged.
Thanks

I cannot install Acrobat Pro from CS4 Design Premium disks.

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