I cannot install Acrobat X PRO

I have purchased a license for this program, I installed in a computer and then uninstalled it, but when I try to install it again it says that is existing in 2 more computers.. but I checked on all computers and we don't have it installed. Do you know how can we install it again?
Thanks

You need to contact Adobe Customer Support: http://helpx.adobe.com/contact.html?product=acrobat

Similar Messages

Cannot install Acrobat X Pro. AAM says "installed" - but no sign of the "Launch app" option.

The Adobe Application Manager states Acrobat X Pro is installed but there is no "Launch App" option.
I have succesfully installed Ai, Ps and Id, but Acrobat X Pro is giving me a headache!
The app installed with a warning and 2 errors. (I did not save the text about this event - and I cannot repeat the operation that led me there,)
I can recall some detail from the text:
• The installer could not remove data from an (old?) file from my Acrobat 9 installation.
• There was a reference to the installer "lacking permission(s)" for some operation.
• Also, some reference to my computer not supporting several "requirements".
I have since uninstalled my Acrobat 9 installation, but cannot uninstall Acrobat X Pro. (It is not listed under "Programs & Features".)
I also cannot re-install Acrobat X Pro - the AAM won't let me.
Any ideas? Can I download a trial-copy, then try to install that? Would it be recognized by the AAM?
joeb_mtl

Thank you, Baljeet - that worked well - However, the now installed Acrobat X Pro version 10,1.1.33 apparently needs a update/patch to upgrade Acrobat to vs. 10.1.3, and after much effort and many forum-suggested fixes, I cannot complete the update. (It "rolls-back" and reports an Error 1310. Error writing to file: C:\Config.Msi\2c4f05.rbf. Verify.......access to that directory.")
I have also received the same ("1310") error, but referencing a lack of sufficient "permission to modify....a certain file". (I can't now recall which file.)
To further complicate matters, my Secunia P.S. Inspector app also reported the need for an update - which did not complete either. It is now perpetually "Waiting for update to complete".
I hope you can solve this problem too! Thanks.
joeb_mtl
Message was edited by: joeb_mtl
I failed to tell you my OS is WIN 7 SP1 HomePremium, 64-bit, 3.0GHz Processor, 8GB RAM, 274 GB available hard-disk space, 1920 × 1080 Screen resolution, Pioneer DVD-Rom drive, IE 8, Dual GeForce 8800GTX video cards.

CS6 - cannot install Acrobat X Pro

Upon installed everything from the CS6 pack, it pops up that Acrobat X Pro cannot be installed with error message :
ERROR: DW050: - Acrobat Professional: Install failed
Any idea?

Mid of Aug. 2013, I bought a new Lenovo T430s notebook pc & Adobe CS6 Master Collection (student edition, ENGLISH Version) in Hong Kong, then find out i could not install first all of the software in CS6 Master collection, and then could install all other software in CS6 Master collection,except Acrobat X Pro could not be installed.
I use many methods listed in Adobe Help Community and had installation for over 5 times still cannot work it out.
I then call to Adobe Technical Support Hotline: 852- 3071 4922 in Hong Kong, Mr David Leung at technical support talked to me three times in a week, and we communciate by email too.
Over the phone, David Leung instructed to install Acrobat X Pro from my notebook pc 's safe mode by type in "misconfig" at run, but still could not install Acrobat X Pro from CS6 Master collection.
Here are the whole case, and method to solve it, anyone face similar installation problem that could not install Acrobat X Pro from Adobe CS6 Master Collection under Window 8, could try this method that I use, and i could install Acrobat X Pro in success by myself finally over 10 days.
Computer for install the software:
- a NEW Lenovo Notebook computer, Model T430s, Window 8 (Traditional Chinese Version), Microsoft Office 2013,
NO Anti-virsus software and other software are installed, deleted Adobe AIR installed in the notebook computer
Actions Taken try to install CS6 Master Collection and Acrobat X Pro (* BUT NOT WORK):
- use Adobe Creative Cloud Cleaner Tool
- set Regional Language Setting to UK English in computer
- reinstall CS6 master collection, and Acrobat X Pro for few times
- used another new set up administrator account to log in computer to install the software
Notes:
- First time to install CS6 master collection, only Acrobat X Pro and InDesign Software BOTH could not installed successfully.Then base on a Chinese user in China posted info online from google, and use his method to delete 'Caps.db' and 'pdb.db' in Program Files(x86)/common files/adobe/caps, then re-install CS6 master collection, then InDesign and other software could be installed, but only Acrobat X Pro still cannot be installed.
Aug 23. 2013, I click on the given link from Adobe techncial support David Leung by email:
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.htmlhttp://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
I read the solutions info at the link ant then take the following action:
Action DONE:
Go to D:\Adobe CS6\payloads\Microsoft_VC80_CRT_x86
-         Then see its Install Shield Wizard, and CLICK “Repair” Icon, then enter
-         Then install the Acrobat X Pro of the CS6 Master collection
-         Then show this error after installation is not done successfully
-         * Note: now has only Three Error messages
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。
MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
I see one of the error message is Error 1335 , which has shown in some of the past trial installation of Acrobat X Pro from Cs6 master collection. I then go to search error 1335 on Adobe help community online and see this link info:
http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
Error 1311, 1335, or 2350 "Source file not found...data1.cab" |Install Adobe products | Windows
I then use its mention method, I COPY the DISC 1 of Adobe Cs6 master collection from the D: of my notebook computer to my computer Desktop 's new folder (I make a new folder on desktop first). Then I install the Acrobat X Pro from the copied whole disc 1 at the Desktop folder, then I could install Acrobat X Pro immediately and successfully to my Window 8 (Chinese) platform notebook computer. I could use Acrobat X Pro (i.e Acrobat 10.0) at the computer now. It means to install Acrobat X Pro from DESKTOP is the solution.
** FOR ADOBE:
Share these with you, hope it could help, and wish ADOBE could archive my case and this method to help all others.
Normal users same as me must feel frustrations if could not install Adobe software. ADOBE as an international software developer should fix the bugs asap once it already know the bugs relate to Window 8 or any other new pc software may crash Adobe software !!!
ZenZenSun
Hong Kong

Cannot Install Acrobat 9 Pro Extended - More Functional Product Available

I am trying to install Acrobat 9 Pro Extended on my new PC. I get an error that a more functional product is avilable on my PC and the install closes. I installed Framemaker 10 before attempting Acrobat 9 Pro Extended. I notice a folder in my files that is Acrobat 10 (but there is no icon or program option in the menus). Is this the problem? Do I need to uninstall Framemaker, then install Acrobat 9, and then reinstall Framemaker? Any help is appreciated.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Cannot install acrobat 9 pro updates on osx lion

Hi,
I have not browsed through the forums here, so please forgive me if this question had been asked before. Are there known issues between Acrobat 9 Pro and OSX Lion? We have a user who has OSX 10.7.5 and Acrobat 9 Pro. He is not able to update Acrobat as there is no option to do so when he clicks on Help. He tried manually downloading and installing updates but when he is asked to select the copy of Adobe product to update, he only has the option to cancel.
I installed Acrobat 9 Pro on a Macbook running Mountain Lion and did not encounter any problem installing updates.
Is this a known issue?
Thanks,
M

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Cannot install Acrobat XI pro mac

Just bought a new Acrobat XI Pro for my Mac and I am getting this error message when I try to install:
"The installation cannot proceed, because the operating system is running on a case sensitive volume."
Please advise.

encryption is another layer (of potential problems) but can be done on case sensitive and case insensitive file systems. you apparently have an encrypted case-sensitive file system.
you can confirm by creating a directories named test and TEST. if you have two different directories, you have a case-sensitive file system.
if you do you'll need to change that or create a case-insensitive partition.

Cannot Install Acrobat 9 Pro after Installing IE8

The story... Running Vista Business. I've been running Acrobat 9 Pro for a while now. I have since upgraded my browser from IE6 (default install) to IE7 to IE8. Today I decided to uninstall/reinstall Acrobat 9 Pro to troubleshoot an issue. All of a sudden, the Acrobat 9 Pro installer quits during the preinstall checks and says, "Acrobat requires Internet Explorer version 6".
At this point, downgrading IE is out of the question (for a multitude of reasons), so I re-ran the Acrobat 9 installer, this time doing a custom install. In the advanced settings, I unchecked the PDFMaker for Internet Explorer option. After that, the installer ran without any errors. Wanted to post this in case some else out there runs into this issue.
Apparently when Adobe built Acrobat 9, they assumed that IE versions would never go above 6.
Bug or bust? Your call.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Cannot install "Acrobat X Pro - English version" in "Windows XP - Traditional Chinese version"

What is the problem?
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Hi Kenneth,
Double-byte characters such as Japanese kanji or Chinese hanzi cannot appear in installation paths.
It sounds like that's what you might be running into.
-David

I cannot install Acrobat XI Pro because of safari notification

I have quit safari from activity monitor, have removed the notification in safari preferences, and I still get an error "Please close the following applications to continue: SafariNotificati". I have taken all the steps that apparently worked for others. Any other ideas?

Worked! Thanks! All good now.
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I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

After installing Acrobat X pro as a trial, I cannot use the software and Im required to enter the serial number to continue

After installing Acrobat X pro as a trial, I cannot use the software and Im required to enter the serial number to continue
Under Continue to use as a trial it shows 0 days remaining.

Trial mode expires prematurely
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

I cannot start installing Acrobat X Pro after I click the Install button.

I cannot start installing Acrobat X Pro after I click the Install button. Please advice.

Which operating system are you using? Do you receive any error messages? Is this the trial of Adobe Acrobat X Professional or have you purchased the software?

Cannot install Acrobat 9.0 Pro

I am trying to install Acrobat 9 pro trial version. When it's on the 99.96% the copy utilty pops up, saying something about my printer (epson) and the installation will stop. What should i do???

Did you download, install, and run the Windows Install Cleanup Utility to remove Acrobat? I assume that is NOT what you say in the "Windows Installer Cleanup script?"
Ken Friedman

Error installing acrobat XI Pro win 8.1 64 bit

I am getting the following error every time I try to install Acrobat XI Pro on my windows 8.1 64-bit machine.
I have tried looking everywhere I can find online having to do with this error but no matter what I try I cannot get it to install properly.
Any help would much appreciated.

Moving this question to the Acrobat Installation & Update issues forum.
Acrobat Installation & Update Issues

I cannot uninstall acrobat 9 pro from cs4

I cannot uninstall acrobat 9 pro for cs4 how can i remove this to install acrobat x pro

Savages4 please try running the Acrobat Cleaner tool located at http://labs.adobe.com/downloads/acrobatcleaner.html. It should allow you to remove the previous installation.

I cannot install Acrobat X PRO

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