I cannot install indesign CC on my computer, help pleaseeeeeeeee

I received 2 error messages:
ERROR: DW051: Dependency of session payload {CCDCB9C4-72BA-1014-A3F8-D123F2F18BC2} InDesign Adobe ID CC2014 AppBase 10.0 has changed.
ERROR: Media DB Error : 12
What should i do to resolve them? I don't understand what the errors are saying...

Hi yy chong,
Kindly refer the below mentioned links.
Troubleshoot with install logs | CS5, CS5.5, CS6, CC
Installation and launch log errors | CS5, CS5.5, CS6, CC
Thanks,
Atul Saini

Similar Messages

  • Cannot install InDesign once removed from computer

    Hi Indesign users,
    Here are some tech details:
    1. MacMini 3.1, 6Gb RAM, OS X 10.9
    2. Adobe CC - InDesign, Photoshop, Illustrator
    3. InDesign worked without errors until this morning.
    4. No updates from yesterday (Saturday, Novermber 30) and today (December 1st)
    5. No fonts installed in between.
    What I did:
    This morning (December 1st) I tried to open an InDesign file to check if my collaborator finished the project. The file is hosted on Dropbox in a folder we are sharing. Therefore, I did what I am always doing with any of my IND files: double click on it to open it. It opened the file, showed me a white screen with all the InDesign tools and menus. And it stood that way for several minutes until I decide to force IND to quit.
    Then I tried again to open just the IND software. IND started to gave me an error like: IND is shuting down from a serious error.....
    I turned off the computer and started it again. InDesign opened the file properly, but I cannot do anything: no scrolling, no navigating between pages, nothing. It was frozen showing me a rainbow circle cursor for minutes. Therefore I decide, again, to force the software to close. I cannot open InDesign at all after that. The same message of a serious error is showed.
    I delete all kind of files based on things I read on the forum: from caches, workplaces etc. Nothing worked.
    As I had enough of those errors I was experiencing several months ago, I decide to completeely remove the InDesign hoping that I can reinstall it again, clean without errors.
    I delete all instances where InDesign might be present. At least I think that way.
    I shut down the computer and open it again, went to Creative Cloud Desktop Manager and when I tried to choose install InDesign, surprise. The manager is shopwing me that InDesign is Up to Date. I cannot install it.
    Please help.
    I did a complete instalation of my MAC a month ago just to get rid of those InDesign errors. I had enough of it. I do not care to reinstall my MAC again from zero just because that damn application.
    Warm regards,
    Sebastian
    P.S. I just read on an older post something. In that folder I am sharing there is a file having the extension: *.idlk That's why I cannot open the InDesign file? What to do in the future when I see files like that? Anyway, that is now unimportant since it will not save me from missing installing option for InDesign.
    Message was edited by: sebdea

    Hi Peter,
    I finally manage to make a clean install of InDesign. I remove it using the uninstall option then I reboot computer entered to creative cloud desktop application and I installed InDesign. Now it is working without hassle.
    Thank you very much for your support and for making time to read and answer. Much appreciate it.
    Warm regards,
    Sebastian

  • I cannot install ITunes 10.6, my computer keeps blocking on it.

    I cannot install ITunes 10.6, my computer keeps blocking on it. At first I had problems with the upgrade, then I couldn't start iTunes anymore, so I had to uninstall it in orde to reinstall it again. However that doesn't work.
    Everytime I run the installation process, it blocks my whole computer when I'm in about 3/4 of the install procedure; The only thing I can do is push the on/off button to turn my PC off...
    I have an iPhone and would like to be able to synchronize my data... Can someone please help me with this...
    I don't know what to do anymore...
    Thxs
    Mieke (Belgium)

    It will work with Windows 7 32 bit.  On a 64 bit you will have to install Windows XP Mode.  You can download it from the Microsoft Website.  The XP Mode will run Windows XP in 32 bit.  Microsoft has easy instructions on the download.  One download at a time.  Install the first download then the second download.  You will have to copy your icon from all program and paste to the desktop if you are going to use it often.

  • Just bought new pc with Windows 8.1 and cannot re-install InDesign CS3. Can anyone help?

    Just bought new pc with Windows 8.1 and cannot re-install InDesign CS3. Can anyone help?

    Hi Dale,
    You can follow the article: System requirements | InDesign to check whether CS3 products can work on InDesign CS3.
    Also please let me know what error message you are getting while re installing InDesign.
    Thanks,
    Ratandeep Arora

  • Cannot install CS3 on my new computer

    hi, i cannot install CS3 on my new computer due to the fact that i did not deactivate is on my old laptop. to which i dont have acces any more.. can anyone help finding a solution?

    Have you tried installing it or are you just assuming you cannot.  You are normally allowed to install and activate on two machines.
    You will need to contact Adobe support thru chat in order to get assistance with deactivating the inaccessible installation.  For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html

  • Where do i find my code number to instal indesign on a second computer? or a new computer

    where do i find my code number to instal indesign on a second computer? or a new computer !

    Find your serial number quickly
    Mylenium

  • Want to install Indesign on my new computer but am having trouble. First bought CS2 in 2009 and upgraded to 7.5 in 2011. I have the serial numbers for both and was able to use it on my last computer. Where do I start?

    want to install Indesign on my new computer but am having trouble. First bought CS2 in 2009 and upgraded to 7.5 in 2011. I have the serial numbers for both and was able to use it on my last computer. I don't use Indesign that often but there are some projects that it's good for. Where do I start?

    Lchrichton123 what version of InDesign specifically are you wishing to install?  You can find links to the installation files for the majority of Adobe Creative software titles at Other downloads

  • Alert: you cannot install this software on your computer

    I purchased a used iMac on CL. The owner said he had reinstalled the original OS (v10.6.4  and upgraded it to v10.6.8.  to remove his personal data. He did not install the Applications disk. The computer works fine. The model identifier is iMac 10.1. He gave me what he said were the original gray Apple-logo Applications and OS dvds. I tried to install the Applications DVD but receive the error " Alert: you cannot install this software on your computer." He says these are the original disks. I'm new to the Mac and would like some help. Thanks.

    See > iLife '11 Installation Failed? Please...: Apple Support Communities
    Sounds like you might just need the > Mac OS X 10.6.8 Update Combo v1.1 which can be installed over the 10.6.8 system version.
    Then if that doesn't work, start over fresh and use the combo update above.

  • Cannot Install Mac OSX on this Computer!! HELPPPP!

    Well here is the situation. I have a PowerMac G4 (Digital Audio). i had it upgraded a year ago to a 1.53Ghz G4 Processor, 1.5 GB Ram, I have a 160GB HD, and a 40GB HD. All the firmware is up to date. i went to Install leopard and the OS didn't recognise my system configuration. i called Apple and well all i got was " That I basically made a custom PC and Leopard will not recognise the Hardware and configuration. "Cannot Install Mac OSX on this Computer" was the message I got
    So I had to revert Back to Jaguar and I'm hating it. Any help on this one, or should I cut my loses and sell Leopard?

    am currious too as i have a g4 dual processor 800 and am wondering if it will install on it. the dp has plenty of hp to run it. if yours is showing as a 1.5 in profiler should install. but one glitch could be many sonnet upgrades do a trade off and a faster processor but they down clock the fsb speed to get it. check and see if fsb is at least 133. i do pc service for a living and love mac for my own use but apple is a bit arrogant on it's software as to install specs and not offering a uninstaller option. on that windows is a lot more friendly and flexable.

  • HT4623 I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

    I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Cannot install my costco photoshop 12 please help.  it is now installing itself.  Will take it back tomorrow.

    I have been working on installing this software for weeks now and am at the end.  The first time the organizer installed but the editor wouldn't.  I have uninstalled and reinstalled multiple times and am ready to take this application back to the store.  I have a Vista machine.

    It still didn't work.  I paid for Photoshop 12 at Costco.  The organizer downloaded just fine but when I tried to use the editor, the screen appeared asking for my Adobe sign on, I signed on, and then the application just churned.  I had to use task manager to stop it.  Per your instruction, I downloaded Photoshop 13 from the site, it downloaded fine and then asked for my Adobe sign on and then just churned.  I can now access Photoshop 13 organizer but still can't get editor.
    This is ridiculous.  Last night I did the msconfig.exe and followed the instructions on changing the start up menu and disabling everything.
    I am furious about this.  It looks like you want me to pay for Photoshop Elements 13 when I can't get 12 to work.  This is a Vista machine.
    Elena Wright
    Rajshree <[email protected]> wrote:
    Rajshree  created the discussion
    "cannot install my costco photoshop 12 please help.  it is now installing itself.  Will take it back tomorrow."
    To view the discussion, visit: https://forums.adobe.com/message/6870350#6870350
    >

  • I got an order number not a serial number! I cannot install my product Adobe Muse please help!

    i bought adobe muse because my trial expired and i really need the program, i got an order number not a serial number! I cannot install my producto Adobe Muse please help! i have been more than 5 hours trying! im tired!

    Hi,
    Please check this thread,
    i need my serial number
    If nothing works, please reach out to the support team, using the following link ,
    Contact Customer Care

  • Cannot install Indesign CS2

    I have Indesign CS2, and learned that I cannot install it from my CD's anymore, because the activation disk doesn't work anymore.
    I tried to download the version that's available on adobe.com, I follow the guidelines, but something is not going right. It took 5 hours to download over 700 MB. And trying to open this huge file, there is no installing happening. My computer is Dell DM061, Processor Intel (R) Core (TM) 2CPU, 2GB RAM and running Windows Vista.
    Is the problem with my pc, or is it anything else?

    you should have a ~740mb file.  do you?
    if so, right click > click 'run as administrator'.

  • Late 2008 mbp - installed new ssd - trying to boot from snow leopard iso on flash drive - says 'cannot install mac os on this computer'

    Hello -
    I just installed a new M500 Crucial ssd in my late 2008 mbp - everything was working fine on old hard drive (running snow leopard) but was getting slow and wanted to upgrade - i lost my snow leopard disk when moving from hawaii so i found an iso online - using a flash drive i partitioned the disk and made the bootable image on flash drive - formatted as extended/journaled - switched out the hard drives - plugged in the flash drive - started the comp - held option - install begins to boot - choose language - all is fine - choose english - next step window pops up saying 'cannot install os on this computer' - click on utility but all options are greyed out - disk util is greyed out - only options it gives is to start from backup or restart - real confused here - all help appreciated - thanks in advance and happy new year!

    Snow Leopard comes in discs only.  The USB drive may be a counterfeit and/or corrupt.  There are two options for you: 
    Get replacement original OSX installation disks from Apple customer service.  Have your MBP serial number ready and there is a charge.
    Or two, purchase a Snow Leopard disk from the Apple online store:
    http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    Ciao.

  • Cannot install InDesign on my MAC book pro

    New to Mac, so when I put in the cd, the Adobe folder appearson my desktop, I click on it and select install Adobe InDesign, it opens FTP Client Ultimate to install and of course says cannot install, wrong program.. So I tell it to use Automator, it says cannot install corrupt file, new disk, opened the seal myself. Can anyone shed any light on this?
    this is where I miss windows..
    OS 10.8.5 8gig memory.

    InDesign 2.0 was released in January 2002. Any version of Macintosh which can run Mac OS X 10.8.5 would NOT be able to install InDesign 2.0. It was created before the Mac was using Intel processors, and cannot run on any current Mac.

Maybe you are looking for

  • Docks for Internal Hard Drives

    At my workplace, we've started using Thermaltake Blacx dual dock stations. The concept is nice, but we've had trouble with drives not mounting. Sometimes the drives just won't show up at all. I still haven't tracked down the problem yet - but there h

  • My email wont open in ff,but opens in explorer.what do i do?

    when i sign into msn to retreive my messages highlighted by a yellow envelope by clicking on this normally opens my inbox and junk box....when i use another search engine.exp internet explorer it allows me to open all my messages...its been like this

  • TS1468 When I change the album artist name it changes the order of songs, how do I stop this?

    The songs downloaded to my iTunes on my Macbook Pro by CD have divided into different albums. Now I have put them into the same album by changing the Album Artist in File- Get Info but the song order changes; this is a problem as a lot of these album

  • Flash player doesn't work.  What app does

    I need flash player.  It is not supported.  What app does?

  • Authenticate secure PDF

    I have installed Adobe Acrobat 9 on Fedora 14 and I am trying to open a secured PDF that requires a ID and PWD. When I click 'unlock' I get the Message: "AN error occured during the submit process. Cannot process response due to unknown content type.