I cannot install itunes 10.3.1 on Windows 7 because it can't remove the old Bonjour

This is the 64 bit version of itunes 10.3.1 that I can't install. I tried to get rid of all traces of Apple software in add/remove programs and I can't because they are on a network resource that I can't access even though my user account is administrator. I deleted all traces of Apple software in my program files, windows files, and x86 files but I still get the same message when I try to delete them in add/remove programs. I can only update my apps on my iphone 4, no new software updates. This has been for the last 2 months when I started getting the message in itunes that I needed to upgrade.

However, I keep getting the error as the itunes installer gets to the point of computing space requirements.
That one's consistent with disk/file damage (on occasion ... it's not the most common symptom of it, and can be caused by other things). So I'd try running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Similar Messages

Trying to dowload the latest version of itunes and I get a message that it can not remove the old version

I bought a new touch and tried to plug it into my pc. itunes said I need the 10.5 version with new ipod. I downloaded the latest version and when I try to install it to my pc it gives me the message that it can not remove the old version and contact tech support. Please help.

A window pops up when I try to install that says the old version of itunes can not be removed contact tech support. Then another window pops up that says the feature you ar trying to use is on a network resource that is unavailable.
perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunesentries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I cannot install iTunes. I get a Windows Error 126 and missing msvcr80.dll. I've tried uninstalling and re-installing based on all the suggestions, but still have an issue

I cannot install iTunes. I get a Windows Error 126 and missing msvcr80.dll. I've tried uninstalling and re-installing based on all the suggestions, but still have an issue. I've removed all the services, tried moving the dll files as suggested, but I still have no success. Spent all day on this issue. I am running windows 7.

Sorry to hear this isn't going smoothly for you. Try Troubleshooting issues with iTunes for Windows updates. You may have seen some of the suggestions here before but is has taken some users more than one attempt.
tt2

I can't install Itunes 10.5. Ite says that it can't find the following file: C:\Program Files\iTunes\iTunes.Resources\fr.lproj. What do I do?

I can't install Itunes 10.5. Ite says that it can't find the following file: C:\Program Files\iTunes\iTunes.Resources\fr.lproj. What do I do?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am trying to install the new version of iTunes, but I can't remove the old version?

I have been trying for quite a while to intsall the new version (11) of iTunes onto my computer. But it keeps telling me that it can't remove the old version. Please help.

Hello, Hannah.
I would recommend uninstalling iTunes and all of it's components in the specified order of the first article. As you are receiving errors regarding the uninstall, see the steps in the second article below.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Regards,
Jason H.

How can i remove my old bonjour so i can reinstall itunes

how can i remove my old bonjour so i can reinstall i tunes (many thanks)

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

Made a new iTunes address, and added new payment details, old apps won't update because my old signin pops up! Even tho in settings on on first page it's my new name? How can I remove the old signin name even if it takes all apps paid and free with it!!

Made a new iTunes address, and added new payment details, old apps won't update because my old signin pops up! Even tho in settings on on first page it's my new name? How can I remove the old signin name even if it takes all apps paid and free with it!! Don't care if I have to lose all previous apps just don't want to be hassled with updates!

You can't all apps are tied to the apple id that was used to purchase/download it.

TS3212 I cannot install iTunes 10.6.3 on Windows 7 (64 bit). I redceive the following message - "The installation package could not be opened..." Tried opening in safe mode - no luck. Anybody have a solution?

I cannot install iTunes 10.6.3 on Windows7 (64 bit). I keep getting the following message: "The installation package could not be opened. Verify that the package exists and that you can access it or contact the application vendor to verify that this is a valid Windows installer program." Anybody have a solution?

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

I cannot install Itunes 10.1.1 on Windows 7 x64...

Hi all!!
I bought my ipod touch two days ago. But I cannot install iTunes on my pc.
I downloaded Itunes for x64 pc and I ran it as admin. So it starts and it stops ends the installation process and saying me -in italian language- "Si sono verificati errori prima che iTunes potrebbe essere configurato. Il sistema non è stato modificato". In english language it means: "Troubles occurred before iTunes could be set up".
I tried to delete "Temp" folder in appdata/local.
I'm a bit sad...

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Cannot install iTunes or Safari on my Windows 7 pc

I ran my recovery discs in my Windows 7 pc today. Hence, iTunes was removed. I cannot reinstall iTunes. I read something about its may having to do something with the type of browser that you use to download iTunes. I used Google Chrome and Internet explorer. I tried saving the installer as an application on my desktop and tried to install from the app. I then tried to download Safari, thinking that might help. However, Safari will not work either. I received two error messages:
1. I might not have product eligiblity or authority or authorization ...something like that
2. Something about not having Apple support applications
3. A third thing that was in computerese hyroglyphics
Any help would be much appreciated.

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

Cannot install iTunes 10.6.3 to windows 7 64 bit

While attempting to install iTunes 10.6.3 to a new computer that hasWindows 7 64 bit os, I get a message that states "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows Installation package". Any suggesions?

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

I cannot install itunes on my acer espire windows 8 laptop

I have just bought a new Acer espier laptop with windows 8 installed on it. and I have tried multiple times to install iTunes already and it has failed to install. I go to the iTunes website to look for the download link. which takes me to a button that I click which should download the software. but to no avail. the links do not work and I am curious why. any help that can get me to a reliable link to download this program without any hassle. Thanks a bunch!

See the Further Information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links if required.
tt2

Cannot sync iTunes using my new laptop. No longer have access to the old HP that iTunes was originally installed on.

Cannot sycn iTunes using my new laptop (home sharing is turned on). I no longer have access to the old HP desktop that iTunes was originally on. How can I get all the songs in iTunes on my iPhone?

You may refer to this tutorial, it's about how to fix iTunes sync problem with iPod/iPhone. Hope it helps. Feel free to email me if you need further help.

Cannot install itunes 10.6 to my windows 7 computer. Have tried several times, completely unistalled several times, all with same result. Error message that starts "An error occurred during the installation of assembly 'Microsoft VC80 CRT. type="win 32"

Keep getting the following error message when I try to instal itunes 10.6. An error occurred during the installation of assembly 'Microsoft VC80 CRT.type="win 32". version = "8.0 50727.61 95". public Key token = ""1fc8b3b9a1e18e3b." processor architeture = "x86". Please refer to help and support for more information.
HRESULT:0x80073712
The program then acts like it is still trying to load, but then I get another message later which reads:
Service 'Aple Mobile Device' failed to start. verify that you have sufficient privileges to start system services.
any suggestions?

HRESULT: 0x80073712
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80073712, or some other number? (If they're another number, what number are you getting?)

TS3212 Cannot install iTunes to my PC running Windows Vista. Message "The installer has insufficient privileges to access this directory....Log on as administrator." I am logged on as administrator. I am attempting to install from download by right-clicki

I've had iTunes on my PC forever. Because recent updates have aborted with the message:"The installer has insufficient privileges to access this directory... Log on as administrator," I am now attempting to download a fresh copy from the Apple website. Same message! I am logged on as administrator. I can download, then attempt to run by right-clicking on the installer and selecting, "Run as administrator" but that gets me only to the same point (and message) as attempting to install directly from the internet. I've never seen this message with any other download. What gives?

What's the precise name of the directory being mentioned? (Give the full file path, please.)

I cannot install itunes 10.3.1 on Windows 7 because it can't remove the old Bonjour

Similar Messages

Maybe you are looking for