I Cannot install itunes because of an error (-42404) Can anyone offer a solution please?

I cannot install itunes because of an error (-42404) Can anyone offer a solution please?

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Similar Messages

  • I cannot install itunes because of an error while trying to create directory H:\Program Files why is this happening

    I get this message when trying to install itunes, I have tried just about everything but nothing works. I have wiped ALL traces of itunes and started again...no luck...iI tried a 32bit instead of a 64 which is what my pc is rated for...no luck...it was all due to the latest version being released so I tried to upgrade but nothing works. Not even rolling back to a previous version is working.
    Any ideas????

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I have windows 7. I keep getting error message"apple application support not found". I have uninstalled and reinstalled i tunes multiple times but unable to get rid of error message. Can anyone offer a solution

    I have windowa 7 operating system. When I install I Tunes, I get an error message "Apple Application Support not found".
    I have uninstalled and reinstalled I Tunes multiple times with same error.
    Can anyone offer a solution?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I cannot install itunes because of an older version of bonjour that I cannot delete.

    I cannot install itunes because of an older version of bonjour that I cannot delete.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I cannot install iTunes updates as of today.  Does anyone have any idea what changed with iTunes?

    The question apparently needs to be typed in twice...  good work.  Here it is again:
    I cannot install iTunes updates as of today.  Does anyone have any idea what changed with iTunes?

    Is this a distinct issue from the 42404?
    If so, are you getting an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)

  • HT1414 Im trying to restore my Iphone 4S using Itunes but get "unknown error  -1 " Does anyone have a solution?

    Im trying to restore my Iphone 4S using Itunes but get "unknown error  -1 " Does anyone have a solution?

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.

  • When I try to install PSE11, I keep getting error 1935, does anyone have a solution for this problem

    When I try to install PSE11, I keep getting error 1935, does anyone have a solution for
    this problem?

    This thread from the Premiere Elements forum may help:
    http://forums.adobe.com/thread/1286807?tstart=0

  • I am on Windows XP. Updated to latest iTunes but it would not install. Tried again and the system hung. I did a restart and iTunes had completely vanished from my system. Tried to do a new install but it won't finalise. Can anyone offer any suggestions?

    I am on Windows XP. Updated to latest iTunes but it would not install. Tried again and the system hung. I did a restart and iTunes had completely vanished from my system. Tried to do a new install but it won't finalise. Can anyone offer any suggestions?

    OK, lets do a complete overhaul to make sure it's working ok.
    First to check your Windows system file for any corruption:
    Go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
    type in
    sfc /scannow
    let Windows fix any system files that need to be repaired.
    Restart the computer.
    Start iTunes and see if it is ok.
    If it doesn't, will have to go through the whole process of uninstalling and installing acccording to the following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    (Referenceinstructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components)
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • When I try to access my music library from AppleTV is keeps telling me to turn on ITunes Match. I am not supposed to need iTunes Match for Home Sharing. I tripled checked to ensure Home Sharing is turned on and it is. Can anyone offer a solution?

    When I try to access my music library from AppleTV is keeps telling me to turn on ITunes Match. I am not supposed to need iTunes Match for Home Sharing. I tripled checked to ensure Home Sharing is turned on and it is. Can anyone offer a solution?

    All of your computers content are available in the AppleTV section called "Computer".  This is where you will find your music.
    The Music section of the AppleTV is only for those who subscribed to iTunes Match.

  • Have made some slide show libraries on publisher then saved as jpg however when I sync through itunes to my ipad the previous import is over written. Can anyone offer a solution. Thanks

    Have made some slide show libraries on publisher then saved as jpg however when I sync through itunes to my ipad the previous import is over written. Can anyone offer a solution. Thanks

    I have tried much of the same - still no joy.
    I also reported it as a bug to Apple although the response page said "we can't reply to messages"
    For now I have had to turn off auto syncing and keep plugging and unplugging until the device is recognised correctly - about 1 in 10.
    In my email to apple I also listed the contents of the xml file that keeps track of the devices that iTunes has seen:
    When seen as an ipad:
    <dict>
    <key>Connected</key>
    <date>2010-06-08T21:33:57Z</date>
    <key>Device Class</key>
    <string>iPad</string>
    <key>Family ID</key>
    <integer>10006</integer>
    <key>Firmware Version</key>
    <integer>256</integer>
    <key>Firmware Version String</key>
    <string>3.2</string>
    <key>ID</key>
    <string>8F98884620E0F9FF</string>
    <key>Serial Number</key>
    <string>V5020116Z39</string>
    <key>Updater Family ID</key>
    <integer>10006</integer>
    <key>Use Count</key>
    <integer>21</integer>
    </dict>
    When seen as an iPhone:
    <dict>
    <key>Connected</key>
    <date>2010-06-08T21:39:07Z</date>
    <key>Device Class</key>
    <string>iPhone</string>
    <key>Family ID</key>
    <integer>10006</integer>
    <key>Firmware Version</key>
    <integer>256</integer>
    <key>Firmware Version String</key>
    <string>3.2</string>
    <key>ID</key>
    <string>8F98884620E0F9FF</string>
    <key>Serial Number</key>
    <string>V5020116Z39</string>
    <key>Updater Family ID</key>
    <integer>10006</integer>
    <key>Use Count</key>
    <integer>22</integer>
    </dict>
    You will see from the Use Count that these are adjacent connections, ie plugged in as ipad then as iphone. Apart from the device class, everything else is the same.

  • Cannot install iTunes because of Windows Installer Package

    Cannot install iTunes on Windows 7 because of Windows Installer package is missing.

    Okay. Even though you're getting a different error message, try the procedure from the following user tip:
    "The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

  • Cannot install itunes because old version will not delete

    When installing itunes I get an error message tells me the the older version of itunes cannot be deleted. I can not find any older versions of itunes on my PC to delete. Please advise
    Thanks

    Go into your Control Panel -- Add/Remove Programs
    If iTunes is listed, click on it, and click remove
    If QuickTime is listed, click on it, and click remove
    Go to C:\Program Files\
    Delete your iTunes folder
    Delete your QuickTime folder
    Download and install the Windows Installer Cleanup Utility
    http://support.microsoft.com/kb/290301
    Launch the utility (start -- all programs -- windows install cleanup)
    If iTunes is listed, click on it, and click remove
    If QuickTime is listed, click on it, and click remove
    Empty your temp directory (follow the link in this article)
    http://docs.info.apple.com/article.html?artnum=93716
    Restart the computer
    Download and install iTunes
    http://www.apple.com/itunes/download/
    CG

  • Cannot install itunes, because previous version cannot be removed.

    I just removed Itunes (not sure the version) because I kept getting a message that I was unable to burn or copy any cd's and would be required to re-install Itunes. Now I try and download Itunes newest version and I receive a message that says Previous version of Itunes cannot be removed,please contact system administrator. I usually run my Ipod Shuffle and my daughter's Ipod touch. Now, I can't run either of them. Can anyone give me a suggestion that works. I tried removing Itunes and related programs as per Apple's support instructions.

    the message says unable to remove and to locate the source of AppleSoftwareUpdate.msi.
    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* entries and click "Remove".
    Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • HT2250 I cannot install itunes due a bonjour error

    i am trying to install itune 106 but the install only gets halfway and crashes with an error message "Cannot remove older version of bonjour"
    What do I do?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

  • Cannot install itunes on windows 7: Error writing to file C:\Program Files(x86)\itunes\mozilla plugins\npitunes.dll

    Unable to install itunes on windows 7. Gives message Error writing to file C:\Program Files(x86)\itunes\mozilla plugins\npitunes.dll and then starts rolling back.

    If you uninstall your Firefox, and then try the install again, does the iTunes install go through? (If it does, reinstall your Firefox.)

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