I cannot install itunes because of an older version of bonjour that I cannot delete.

I cannot install itunes because of an older version of bonjour that I cannot delete.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • Trying to re-install itunes error message "the older version of Apple software update cannot be removed" ?

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    Been to control panel and found apple software update but still unable to remove   Help!!

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • I Cannot install itunes because of an error (-42404) Can anyone offer a solution please?

    I cannot install itunes because of an error (-42404) Can anyone offer a solution please?

    A search of the forums would be a good place to start.
    Also, check out the "More Like This" section to the right.
    Amazing what a little effort put forth will reveal.

  • Re: I get an error message you have an older version of Bonjour and it cannot be updated. I need to update my itunes but because of bonjour i can't.  please help

    Re: I get an error message when I tried to install the lastest version of itunes.  The error message is you have an older version of Bonjour and it cannot be updated.  I went to control panel and repair the bonjour from programs but it won't let me undate it.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • Problem trying to upbate ituns error masage the older version of apple software update  cannot be removed  contact your nearest spport group

    problem trying to update iTunes error massage the older version of apple software update  cannot be removed  contact your nearest support group how
    can i fix this problem i have tried many things but it still dose not work for me ????

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Cannot install itunes 7.7 with Vista due to bonjour service issues

    (I do have itunes version 7.6.2.9 working fine with no issues on vista)Cannot install itunes 7.7 becoz vista doesnt let bonjour service to run, While trying to start the Bonjour service from the Windows Services console gives an other error: "Windows could not start the Bonjour service on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -65549." Is there any way I can get Bonjour to install and run as a service? tried switching off windows defender and Norton Internet security along with norton firewall too, still it doesnt let me install ,even tried downloading the windows version of bonjour but it too doesnt get installed as the service cannot start
    Event report:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1013</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-07-11T12:32:31.000Z" />
    <EventRecordID>69102</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Revelations</Computer>
    <Security UserID="S-1-5-21-216963075-3724653442-2767649758-1000" />
    </System>
    - <EventData>
    <Data>Product: iTunes -- Service 'Bonjour Service' (Bonjour Service) failed to start. Verify that you have sufficient privileges to start system services.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data />
    <Data /> <Binary>7B45463643343630302D333036442D344636412D413131392D433241383737443235423 4417D</Binary>
    </EventData>
    </Event>
    The Bonjour Service service terminated with service-specific error 4294901747 (0xFFFEFFF3).
    Any comments and advice would be higly appreciated
    regards
    Message was edited by: Vistacrap
    Message was edited by: Vistacrap
    Message was edited by: Vistacrap
    null

    Apple offer this advice which I guess is not much help to you as you have Norton:
    http://support.apple.com/kb/TS1609?viewlocale=en_US
    I wonder if it is worth looking in the your firewall configuration>>Programs and deleting any entry for Bonjour - in the hope that you will be prompted to allow it or not when you do the install, or maybe adding it back with permit all.
    But someone came up with another possible solution at the end of this thread:
    http://discussions.apple.com/thread.jspa?threadID=1540617&tstart=0

  • Cannot install iTunes because of Windows Installer Package

    Cannot install iTunes on Windows 7 because of Windows Installer package is missing.

    Okay. Even though you're getting a different error message, try the procedure from the following user tip:
    "The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

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    I cannot load itunes because I have a older verson that can't be removed. I have no idea where to find it

    I cannot load itunes because I have a older verson that can't be removed.
    Doublechecking. Is it saying it can't remove the older version of iTunes, or some other program? If it's a different program, what is the name of the program? (Several different programs can be mentioned in this context: itunes, bonjour, Apple Software Update, etc.)

  • Cannot install itunes because old version will not delete

    When installing itunes I get an error message tells me the the older version of itunes cannot be deleted. I can not find any older versions of itunes on my PC to delete. Please advise
    Thanks

    Go into your Control Panel -- Add/Remove Programs
    If iTunes is listed, click on it, and click remove
    If QuickTime is listed, click on it, and click remove
    Go to C:\Program Files\
    Delete your iTunes folder
    Delete your QuickTime folder
    Download and install the Windows Installer Cleanup Utility
    http://support.microsoft.com/kb/290301
    Launch the utility (start -- all programs -- windows install cleanup)
    If iTunes is listed, click on it, and click remove
    If QuickTime is listed, click on it, and click remove
    Empty your temp directory (follow the link in this article)
    http://docs.info.apple.com/article.html?artnum=93716
    Restart the computer
    Download and install iTunes
    http://www.apple.com/itunes/download/
    CG

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    I just removed Itunes (not sure the version) because I kept getting a message that I was unable to burn or copy any cd's and would be required to re-install Itunes. Now I try and download Itunes newest version and I receive a message that says Previous version of Itunes cannot be removed,please contact system administrator. I usually run my Ipod Shuffle and my daughter's Ipod touch. Now, I can't run either of them. Can anyone give me a suggestion that works. I tried removing Itunes and related programs as per Apple's support instructions.

    the message says unable to remove and to locate the source of AppleSoftwareUpdate.msi.
    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* entries and click "Remove".
    Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • I cannot install itunes because of an error while trying to create directory H:\Program Files why is this happening

    I get this message when trying to install itunes, I have tried just about everything but nothing works. I have wiped ALL traces of itunes and started again...no luck...iI tried a 32bit instead of a 64 which is what my pc is rated for...no luck...it was all due to the latest version being released so I tried to upgrade but nothing works. Not even rolling back to a previous version is working.
    Any ideas????

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I cannot install itunes because the installer cannot locate the "itunes.msi" file.  Any ideas?

    While attempting to clean my pc of superfluous software, I inadvertantly deleted files needed by itunes thus necessitating a removal and reinstall of itunes.  After downloading the new itunes, the install program fialed and gave the messHow do I solve this isswue?

    https://discussions.apple.com/thread/4905780?start=0&tstart=0
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    My itunes crashed and I uninstalled all apple/itunes products (I thought) and tried a fresh install. When I install I get the message "older version of bonjour cannot be removed" or "bonjour.msi" not available. How do I reinstall itunes from here?

    When I install I get the message "older version of bonjour cannot be removed" or "bonjour.msi" not available.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Cannot uninstall older version of bonjour

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    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

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