I cannot install office 365 on my iMac

I have an iMac but can't load office 365. It states Safari is open but it is not? I,ve seen Mendi1 say start the computer in safe mode, but 365 is a down load... I'm in need of help. What can I do?

On your iMac where you want to install Office, go to your account page. Under Available Installs, select Office for Mac, and then click Install. Office 365 is offered as a subscription.
To download you can also use the following link: Office365 Mac
Open the .dmg file in the Downloads folder. Click OfficeInstaller.pkg to install it on your iMac and provide your Office 365 subscription details during the installation.

Similar Messages

  • TS4463 I have just installed office 365 and now icloud will not work.  It says that I need to open or install outlook.  Before I installed 365, ICloud worked  and I believe I had Outlook loaded yet it is not there any longer.   I am lost.

    I just installed office 365 Home Premium editiion and have lost my ICloud capabilities.  I cannot sign in nor will Photostream work.   A message comes up that says I need Outlook on my computer (I had it before  the 365 was loaded).   I checked on-line and it says that windows 7 does not support outlook and that I cannot download it (don't know how I got it before).   I am totally confused as what to do.   Really upset as I needed the new office package as Windows 7 wouldn't support the 2010 started edition any longer without my buysing that.  Figured it made sense to get the newest version.  Packaging says that it contains outlook.   I don't know what to do at this point.

    LuckyAlP wrote:
    I just installed office 365 Home Premium editiion and have lost my ICloud capabilities.  I cannot sign in nor will Photostream work.
    Did you remove the existing installation of Office before installing the new one?
    I checked on-line and it says that windows 7 does not support outlook and that I cannot download it (don't know how I got it before).
    Outlook is part of Office 365, and Windows 7 supports all versions of Outlook back to 2003.
    I am totally confused as what to do. 
    You need to correctly remove all versions of Office on your Mac, you need to remove their settings as well. You need to save your Office Userdata from removal by moving it temporarily. I would also uninstall iCloud.
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  • Display level suppressed when installing Office 365 ProPlus via SCCM even though XML says Display Level="Full"

    As the title says the display level is suppressed when installing Office 365 ProPlus via SCCM even though XML says Display Level="Full"
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          <ExcludeApp ID="InfoPath" />
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          <ExcludeApp ID="Project" />
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        </Product>
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    <Display Level="Full" AcceptEULA="TRUE" />
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    <Logging Name="OfficeSetup.txt" Path="%temp%" />
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    When i install Office 365 ProPlus manually (independently of SCCM) I see the prompts (same SCCM Package and configuration.xml file).  This suggests it is suppressed when ran in the system context via SCCM. 
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  • Installing office 365 Home edition on a different hard drive than windows (C:\)

    Hi everyone.
    I recently got an invite from a familymember to install office 365, which is great.
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    I've done some searching on Google and have heard about a method called click-2-run, which is basically downloading files required to a directory of choice and installing these files. However I need to generate two different xml files to use this method.
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    Best regards,
    Zeliax

    Hi everyone.
    I recently got an invite from a familymember to install office 365, which is great.
    What's not so great is that it is not possible to customize the installation and install office on a different drive than windows.
    - I am using Windows 8.1 Pro.
    I've done some searching on Google and have heard about a method called click-2-run, which is basically downloading files required to a directory of choice and installing these files. However I need to generate two different xml files to use this method.
    I'm know how the xml files are run together with the setup.exe file, but have very limited information about how the syntax in the xml files work.
    So my question is: How do I install Office 365 on a different partition than my C-drive?
    I have an E-drive with loads of space in which I've made a folder called "Microsoft Office 2015" and placed the essential click-2-run files.
    - download.xml
    - configuration.xml
    - setup.exe
    What should these files contain for me to download and install Office 365 on my E-drive?
    Best regards,
    Zeliax

  • How to activate and install office 365

    How to activate and install molp office 365 pro plus
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    Hi Vikash,
    Learn complete instructions on How to install office 365 on your PC:
    http://office.microsoft.com/en-in/office365-suite-help/install-office-on-your-pc-or-mac-with-office-365-for-business-HA102822111.aspx
    Note: If you found our answer as helpful, then please remark it.
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  • Cannot activate office 365 after latest upgrade

    Having downloaded the latest Yosemite  0.1 upgrade  I cannot activate Office 365 .
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    Yes I know 365 is MS, I wondered if anyone else was experiencing the same problem. As it happens i have discovered that a new password has to be issued by MS to activate or reactive this and other apps. I believe this is some kind of MS patch particular to Mac use of MS software - but I maybe mistaken. Anyway anyone using Mac Office 365 home edition may need to log onto their MS account to obtain a new password to activate their software.

  • Trouble Installing Office 365

    Using the OfficeDeploymentTool.exe I was trying to follow this post
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    mqh7

    I have an internet connection and I have tons of free space.      Is the post I'm following wrong or what else can cause this?
    The post isn't wrong, but it does seem to gloss over an important detail.
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    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
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  • How does installing Office 365 University on two macs work?

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    This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office in any way. I suggest you post Office related questions on Microsoft's own forums for their Mac products.
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  • Can I install office 365 I have key code

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  • Cannot install Office:Mac 2011 14.1.3 on iMac 27in

    Hey,
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    When I try to either automatically install or manually install this update on my iMac 27in it cannot complete and tells me to contact support because there was an error.
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    Anyone else experienced this or know how to solve this?
    Your help would be much appreciated.

    My suggestion is get hold of Microsoft and see if they can help you or try here
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  • Need assistance creating applications with superseedence to uninstall Office 2010, Lync 2010 and then install Office 365 click to run 2013

    We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
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    When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence.  I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
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    The applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do.  The detection method seems to be hanging things up.  On the lync uninstall detection method I have
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  • I cannot install office 2011 onto macbook pro?

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Process:        Skype [8266] Path:            /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype Identifier:      com.skype.skype Version:        6.19 (6.19.0.450) Code Type:      X86 (Native) Parent Process:  launchd [959] Responsible:    Skype [8266] User ID:        501 Date/Time:      2014-09-09 11:34:51.267 +1000 OS Version:      Mac OS X 10.9.4 (13E28) Report Version:  11 Anonymous UUID:  C9875D16-3466-5917-FE3D-C7BD3F9092CC Sleep/Wake UUID: 848FFC69-E2A4-4210-8281-1C6612A4ADDB Crashed Thread:  1 Exception Type:  EXC_CRASH (SIGBUS) Exception Codes: 0x0000000000000000, 0x0000000000000000 Thread 0:: Dispatch queue: com.apple.main-thread 0  libobjc.A.dylib              0x9a28780f classHash(void*, objc_class*) + 13 1  libobjc.A.dylib              0x9a2784e6 _read_images + 643 2  libobjc.A.dylib              0x9a2779f1 map_images_nolock + 1499 3  libobjc.A.dylib              0x9a2773fd map_images + 53 4  dyld                          0x8fe9b6ae dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 761 5  dyld                          0x8fe991d1 dyld::notifyBatch(dyld_image_states) + 23 6  dyld                          0x8fea5772 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 264 7  dyld                          0x8fe9b905 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 176 8  dyld                          0x8fea31ef dlopen + 459 9  libdyld.dylib                0x99156b75 dlopen + 70 10  com.apple.CoreFoundation      0x9b58b967 _CFBundleDlfcnLoadBundle + 199 11  com.apple.CoreFoundation      0x9b58b129 _CFBundleLoadExecutableAndReturnError + 745 12  com.apple.Foundation          0x99a471bc _NSBundleLoadCode + 880 13  com.apple.Foundation          0x99a46c84 -[NSBundle loadAndReturnError:] + 245 14  com.skype.skype              0x002e0819 0x1000 + 3012633 15  com.apple.Foundation          0x99a6f95e -[NSBundle load] + 41 16  com.macromedia.Flash Player.plugin 0x10bedfce 0x10bec000 + 8142 17  com.macromedia.Flash Player.plugin 0x10bed30a 0x10bec000 + 4874 18  com.macromedia.Flash Player.plugin 0x10bed28a NP_Initialize + 42 19  com.apple.WebKit              0x9a5464de -[WebNetscapePluginPackage _tryLoad] + 862 20  com.apple.WebKit              0x9a546543 -[WebNetscapePluginPackage load] + 35 21  com.apple.WebKit              0x9a54c233 -[WebNetscapePluginDocumentView initWithFrame:pluginPackage:URL:baseURL:MIMEType:attributeKeys:attributeValues: loadManually:element:] + 403 22  com.apple.WebKit              0x9a4f455d WebFrameLoaderClient::createPlugin(WebCore::IntSize const&, WebCore::HTMLPlugInElement*, WebCore::KURL const&, ***::Vector const&, ***::Vector const&, ***::String const&, bool) + 3181 23  com.apple.WebCore            0x980dbd80 WebCore::SubframeLoader::loadPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, ***::String const&, ***::Vector const&, ***::Vector const&, bool) + 256 24  com.apple.WebCore            0x9801313f WebCore::SubframeLoader::requestPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, ***::String const&, ***::Vector const&, ***::Vector const&, bool) + 191 25  com.apple.WebCore            0x98012e44 WebCore::SubframeLoader::requestObject(WebCore::HTMLPlugInImageElement*, ***::String const&, ***::AtomicString const&, ***::String const&, ***::Vector const&, ***::Vector const&) + 404 26  com.apple.WebCore            0x98011aa3 WebCore::HTMLObjectElement::updateWidget(WebCore::PluginCreationOption) + 963 27  com.apple.WebCore            0x98014187 WebCore::FrameView::updateWidget(WebCore::RenderObject*) + 263 28  com.apple.WebCore            0x97e198cb WebCore::FrameView::updateWidgets() + 315 29  com.apple.WebCore            0x97e141ee WebCore::FrameView::performPostLayoutTasks() + 366 30  com.apple.WebCore            0x97f99f27 WebCore::Timer::fired() + 39 31  com.apple.WebCore            0x97d6de90 WebCore::ThreadTimers::sharedTimerFiredInternal() + 192 32  com.apple.WebCore            0x97d6ddb4 WebCore::ThreadTimers::sharedTimerFired() + 84 33  com.apple.WebCore            0x97d6dd40 WebCore::timerFired(__CFRunLoopTimer*, void*) + 64 34  com.apple.CoreFoundation      0x9b5aaea6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 35  com.apple.CoreFoundation      0x9b5aa863 __CFRunLoopDoTimer + 1395 36  com.apple.CoreFoundation      0x9b62506d __CFRunLoopDoTimers + 349 37  com.apple.CoreFoundation      0x9b562353 __CFRunLoopRun + 1779 38  com.apple.CoreFoundation      0x9b5619ea CFRunLoopRunSpecific + 394 39  com.apple.CoreFoundation      0x9b56184b CFRunLoopRunInMode + 123 40  com.apple.HIToolbox          0x9a5f6b5d RunCurrentEventLoopInMode + 259 41  com.apple.HIToolbox          0x9a5f68e2 ReceiveNextEventCommon + 526 42  com.apple.HIToolbox          0x9a5f66bd _BlockUntilNextEventMatchingListInModeWithFilter + 92 43  com.apple.AppKit              0x93886349 _DPSNextEvent + 1602 44  com.apple.AppKit              0x93885870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119 45  com.apple.AppKit              0x9387815c -[NSApplication run] + 727 46  com.apple.AppKit              0x93860ff8 NSApplicationMain + 1165 47  libdyld.dylib                0x99157701 start + 1 Thread 1 Crashed: 0  libsystem_kernel.dylib        0x903f3046 __workq_kernreturn + 10 1  libsystem_pthread.dylib      0x9931edcf _pthread_wqthread + 372 2  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 2:: Dispatch queue: com.apple.libdispatch-manager 0  libsystem_kernel.dylib        0x903f3992 kevent64 + 10 1  libdispatch.dylib            0x9c1ae899 _dispatch_mgr_invoke + 238 2  libdispatch.dylib            0x9c1ae532 _dispatch_mgr_thread + 52 Thread 3: 0  libsystem_kernel.dylib        0x903f2802 __psynch_mutexwait + 10 1  libsystem_pthread.dylib      0x99320945 _pthread_mutex_lock + 404 2  libsystem_pthread.dylib      0x993207ac pthread_mutex_lock + 16 3  libobjc.A.dylib              0x9a27a232 look_up_class + 57 4  libobjc.A.dylib              0x9a27a1f0 objc_lookUpClass + 37 5  com.apple.CoreFoundation      0x9b572697 _CFRunLoopGet2 + 135 6  com.apple.Foundation          0x99a98a11 -[NSThread runLoop] + 58 7  com.apple.Foundation          0x99a986f1 __doThreadCleanup + 77 8  com.apple.Foundation          0x99a9823f __NSFinalizeThreadData + 537 9  com.apple.CoreFoundation      0x9b5c9b42 __CFTSDFinalize + 82 10  libsystem_pthread.dylib      0x9932187d _pthread_tsd_cleanup + 190 11  libsystem_pthread.dylib      0x9931e27e _pthread_exit + 108 12  libsystem_pthread.dylib      0x9931edd8 _pthread_wqthread + 381 13  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 4: 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.CoreFoundation      0x9b562bf9 __CFRunLoopServiceMachPort + 169 3  com.apple.CoreFoundation      0x9b5621d1 __CFRunLoopRun + 1393 4  com.apple.CoreFoundation      0x9b5619ea CFRunLoopRunSpecific + 394 5  com.apple.CoreFoundation      0x9b56184b CFRunLoopRunInMode + 123 6  com.apple.AppKit              0x93a2fb88 _NSEventThread + 283 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 5: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f5308f 0 + 16068751 5  ???                          0x00f534fa 0 + 16069882 6  ???                          0x00f4b628 0 + 16037416 7  ???                          0x00f4b8d0 0 + 16038096 8  ???                          0x00f57c96 0 + 16088214 9  ???                          0x00f5927a 0 + 16093818 10  ???                          0x00f52f3b 0 + 16068411 11  ???                          0x00f62cf4 0 + 16133364 12  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 13  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 14  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 6: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f63776 0 + 16136054 4  ???                          0x00f557b0 0 + 16078768 5  ???                          0x00f559b1 0 + 16079281 6  ???                          0x00f52f3b 0 + 16068411 7  ???                          0x00f62cf4 0 + 16133364 8  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 9  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 10  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 7: 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.CoreFoundation      0x9b562bf9 __CFRunLoopServiceMachPort + 169 3  com.apple.CoreFoundation      0x9b5621d1 __CFRunLoopRun + 1393 4  com.apple.CoreFoundation      0x9b5619ea CFRunLoopRunSpecific + 394 5  com.apple.CoreFoundation      0x9b624221 CFRunLoopRun + 129 6  com.skype.skype              0x00323b83 0x1000 + 3287939 Thread 8: 0  com.skype.skype              0x007355d7 0x1000 + 7554519 Thread 9: 0  libsystem_kernel.dylib        0x903f3976 kevent + 10 1  com.skype.skype              0x003ed511 0x1000 + 4113681 2  com.skype.skype              0x0001ffff 0x1000 + 126975 Thread 10: 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.cmio.DAL.VDC-4      0x08da7d97 0x8da7000 + 3479 3  com.apple.cmio.DAL.VDC-4      0x08dc583e 0x8da7000 + 124990 4  com.apple.cmio.DAL.VDC-4      0x08dba272 0x8da7000 + 78450 5  com.apple.cmio.DAL.VDC-4      0x08db60e4 0x8da7000 + 61668 6  com.apple.CoreMediaIO        0x962f2060 CMIO::DAL::PlugIn::Initialize() + 30 7  com.apple.CoreMediaIO        0x962f359d CMIO::DAL::PlugInManagement::CreatePlugIn(CMIO::DAL::CFPlugIn const*) + 881 8  com.apple.CoreMediaIO        0x962f2a25 CMIO::DAL::PlugInManagement::Initialize() + 357 9  com.apple.CoreMediaIO        0x962f61f3 CMIO::DAL::System::InitializeDevices() + 11 10  com.apple.CoreMediaIO        0x962f64b6 CMIO::DAL::System::CheckOutInstance() + 440 11  com.apple.CoreMediaIO        0x96320403 CMIOObjectGetPropertyDataSize + 174 12  com.apple.avfoundation        0x9010557c +[AVCaptureDALDevice _refreshDevices] + 242 13  com.apple.avfoundation        0x901053eb +[AVCaptureDALDevice devices] + 54 14  com.apple.avfoundation        0x90102c72 +[AVCaptureDevice devices] + 311 15  com.apple.avfoundation        0x90108e1b +[AVCaptureDevice devicesWithMediaType:] + 56 16  ???                          0x011c13c8 0 + 18617288 17  ???                          0x011c12e2 0 + 18617058 18  ???                          0x0119b02f 0 + 18460719 19  ???                          0x0119a210 0 + 18457104 20  ???                          0x0123eeee 0 + 19132142 21  ???                          0x0123edb8 0 + 19131832 22  ???                          0x0123e98f 0 + 19130767 23  com.skype.skype              0x00541772 0x1000 + 5506930 Thread 11: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x00f62c5f 0 + 16133215 4  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 5  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 6  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 12: 0  libsystem_kernel.dylib        0x903edfce semaphore_timedwait_trap + 10 1  libdispatch.dylib            0x9c1b1064 _dispatch_semaphore_wait_slow + 210 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f63776 0 + 16136054 4  ???                          0x00f575bb 0 + 16086459 5  ???                          0x00f576e1 0 + 16086753 6  ???                          0x00f52f3b 0 + 16068411 7  ???                          0x00f62cf4 0 + 16133364 8  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 9  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 10  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 13: 0  libsystem_kernel.dylib        0x903f3976 kevent + 10 1  ???                          0x00f5b40a 0 + 16102410 2  ???                          0x00f5dca9 0 + 16112809 3  ???                          0x00f52f3b 0 + 16068411 4  ???                          0x00f62cf4 0 + 16133364 5  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 6  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 7  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 14: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f4bce8 0 + 16039144 5  com.skype.skype              0x003e90c6 0x1000 + 4096198 Thread 15: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x0116500f 0 + 18239503 4  ???                          0x01017f38 0 + 16875320 5  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 6  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 7  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 16: 0  libsystem_kernel.dylib        0x903ee082 syscall_thread_switch + 10 1  libsystem_platform.dylib      0x975596b0 _OSSpinLockLockSlow + 58 2  com.apple.CoreFoundation      0x9b5c9dfe _CFRunLoopGet0b + 142 3  com.apple.Foundation          0x99a986d4 __doThreadCleanup + 48 4  com.apple.Foundation          0x99a9823f __NSFinalizeThreadData + 537 5  com.apple.CoreFoundation      0x9b5c9b42 __CFTSDFinalize + 82 6  libsystem_pthread.dylib      0x9932187d _pthread_tsd_cleanup + 190 7  libsystem_pthread.dylib      0x9931e27e _pthread_exit + 108 8  libsystem_pthread.dylib      0x9931edd8 _pthread_wqthread + 381 9  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 17: 0  libsystem_kernel.dylib        0x903f3046 __workq_kernreturn + 10 1  libsystem_pthread.dylib      0x9931edcf _pthread_wqthread + 372 2  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 18: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f4bce8 0 + 16039144 5  ???                          0x00ed0bdb 0 + 15535067 6  ???                          0x00e8efcb 0 + 15265739 7  ???                          0x00ed1092 0 + 15536274 8  ???                          0x00f52f3b 0 + 16068411 9  ???                          0x00f62cf4 0 + 16133364 10  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 11  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 12  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 19:: com.apple.NSURLConnectionLoader 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.CoreFoundation      0x9b562bf9 __CFRunLoopServiceMachPort + 169 3  com.apple.CoreFoundation      0x9b5621d1 __CFRunLoopRun + 1393 4  com.apple.CoreFoundation      0x9b5619ea CFRunLoopRunSpecific + 394 5  com.apple.CoreFoundation      0x9b56184b CFRunLoopRunInMode + 123 6  com.apple.Foundation          0x99a72095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381 7  com.apple.Foundation          0x99a71f0e -[NSThread main] + 45 8  com.apple.Foundation          0x99a71e66 __NSThread__main__ + 1426 9  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 10  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 11  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 20:: JavaScriptCore::BlockFree 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095eae4 JSC::BlockAllocator::blockFreeingThreadMain() + 276 4  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 5  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 6  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 7  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 8  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 21:: JavaScriptCore::Marking 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4  com.apple.JavaScriptCore      0x9095f378 JSC::GCThread::gcThreadMain() + 88 5  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 6  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 22:: JavaScriptCore::Marking 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4  com.apple.JavaScriptCore      0x9095f378 JSC::GCThread::gcThreadMain() + 88 5  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 6  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 23:: JavaScriptCore::Marking 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4  com.apple.JavaScriptCore      0x9095f378 JSC::GCThread::gcThreadMain() + 88 5  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 6  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 24:: WebCore: LocalStorage 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095eec3 ***::ThreadCondition::timedWait(***::Mutex&, double) + 67 4  com.apple.WebCore            0x9899ac88 ***::PassOwnPtr > ***::MessageQueue >::waitForMessageFilteredWithTimeout*)>(***::MessageQueueWaitResult&, bool (&)(***::Function*), double) + 120 5  com.apple.WebCore            0x9899a474 WebCore::StorageThread::threadEntryPoint() + 212 6  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 7  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 8  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 9  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 10  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 25: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x0116500f 0 + 18239503 4  ???                          0x01065117 0 + 17191191 5  ???                          0x010652c6 0 + 17191622 6  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 7  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 8  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 26: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x0116500f 0 + 18239503 4  ???                          0x01156b4e 0 + 18180942 5  ???                          0x0115a291 0 + 18195089 6  ???                          0x01153ae6 0 + 18168550 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 27: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f4bce8 0 + 16039144 5  ???                          0x0147cd04 0 + 21482756 6  ???                          0x0147e5b4 0 + 21489076 7  ???                          0x01484aa4 0 + 21514916 8  ???                          0x01484f61 0 + 21516129 9  ???                          0x00f52f3b 0 + 16068411 10  ???                          0x00f62cf4 0 + 16133364 11  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 12  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 13  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 28:: com.apple.CFSocket.private 0  libsystem_kernel.dylib        0x903f2ace __select + 10 1  com.apple.CoreFoundation      0x9b5b2ae6 __CFSocketManager + 1158 2  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 3  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 4  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 29: 0  libsystem_kernel.dylib        0x903ee082 syscall_thread_switch + 10 1  libsystem_platform.dylib      0x975596b0 _OSSpinLockLockSlow + 58 2  com.apple.CoreFoundation      0x9b5c9dfe _CFRunLoopGet0b + 142 3  com.apple.Foundation          0x99a986d4 __doThreadCleanup + 48 4  com.apple.Foundation          0x99a9823f __NSFinalizeThreadData + 537 5  com.apple.CoreFoundation      0x9b5c9b42 __CFTSDFinalize + 82 6  libsystem_pthread.dylib      0x9932187d _pthread_tsd_cleanup + 190 7  libsystem_pthread.dylib      0x9931e27e _pthread_exit + 108 8  libsystem_pthread.dylib      0x9931edd8 _pthread_wqthread + 381 9  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 30:: Dispatch queue: com.apple.root.default-priority 0  libsystem_kernel.dylib        0x903f1f5e __fcntl + 10 1  ???                          0x00f6072c 0 + 16123692 2  com.skype.skype              0x00405ce0 0x1000 + 4213984 Thread 31:: Dispatch queue: com.apple.root.default-priority 0  libsystem_kernel.dylib        0x903ee082 syscall_thread_switch + 10 1  libsystem_platform.dylib      0x975596b0 _OSSpinLockLockSlow + 58 2  com.apple.CoreFoundation      0x9b53c0ce _CFRunLoopGet0 + 142 3  com.apple.Foundation          0x99a38aec threadRunLoop + 45 4  com.apple.Foundation          0x99a38805 -[NSThread _nq:] + 196 5  com.apple.Foundation          0x99a3864c -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 698 6  com.apple.Foundation          0x99a382a5 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 159 7  ???                          0x01567144 0 + 22442308 8  ???                          0x01560e74 0 + 22417012 9  com.skype.skype              0x007470e6 0x1000 + 7626982 Thread 1 crashed with X86 Thread State (32-bit):   eax: 0x00100170  ebx: 0x00001103  ecx: 0xb0080f9c  edx: 0x903f3046   edi: 0x9931ec69  esi: 0xb0081000  ebp: 0xb0080fc8  esp: 0xb0080f9c   ss: 0x00000023  efl: 0x00000282  eip: 0x903f3046  cs: 0x0000000b   ds: 0x00000023  es: 0x00000023  fs: 0x00000023  gs: 0x0000000f   cr2: 0x0b166ffe   Logical CPU:    0 Error Code:      0x00100170 Trap Number:    132 Binary Images:     0x1000 -  0xa75fff +com.skype.skype (6.19 - 6.19.0.450) /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype 0x1da5000 -  0x1dbdff7  com.apple.ScriptingBridge (1.3.1 - 63) /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge 0x1f00000 -  0x1f41ffd +net.hockeyapp.sdk.mac (2.1.0 - 24) /Volumes/VOLUME/Skype.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Ho ckeySDK 0x7bd6000 -  0x7bdaffd  com.apple.audio.AppleHDAHALPlugIn (2.6.3 - 2.6.3f4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn 0x8da7000 -  0x8dcffff  com.apple.cmio.DAL.VDC-4 (408.0 - 4570) /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/ MacOS/VDC 0x8f00000 -  0x8f7dffa  com.apple.xquery (1.3.1 - 30) /System/Library/PrivateFrameworks/XQuery.framework/XQuery 0xa584000 -  0xa58dff2  com.apple.CaptiveNetworkSupport (13.0 - 1) /System/Library/PrivateFrameworks/CaptiveNetwork.framework/CaptiveNetwork 0xaf14000 -  0xaf15ff5 +cl_kernels (???) cl_kernels 0xaf22000 -  0xaf23fff +cl_kernels (???) cl_kernels 0xc000000 -  0xc0ebff7  unorm8_bgra.dylib (2.3.58) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib 0xc163000 -  0xc176ffb  com.apple.webcontentfilter.framework (5.1 - 5.1) /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is 0xc186000 -  0xc1a9fff  com.apple.speech.LatentSemanticMappingFramework (2.11.6 - 2.11.6) /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping 0x10bec000 - 0x10befff6 +com.macromedia.Flash Player.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player 0x11002000 - 0x121e1ffb +com.macromedia.FlashPlayer-10.6.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6 0x8fe97000 - 0x8fec9417  dyld (239.4) /usr/lib/dyld 0x90008000 - 0x900d6ff7  com.apple.backup.framework (1.5.4 - 1.5.4) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x900d7000 - 0x90204ff3  com.apple.avfoundation (2.0 - 651.12.1) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x9022f000 - 0x902fffef  libvDSP.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib 0x90300000 - 0x90336fff  com.apple.IconServices (25 - 25.17) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s 0x90337000 - 0x9033effe  com.apple.agl (3.2.3 - 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/System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox 0x9716c000 - 0x9720cff7  com.apple.Bluetooth (4.2.6 - 4.2.6f1) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth 0x9720d000 - 0x97212ff6  libcompiler_rt.dylib (35) /usr/lib/system/libcompiler_rt.dylib 0x97213000 - 0x97214fff  com.apple.AddressBook.ContactsData (8.0 - 1371) /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a 0x97215000 - 0x97239ff3  libc++abi.dylib (49.1) /usr/lib/libc++abi.dylib 0x9723a000 - 0x97240ff7  com.apple.AddressBook.ContactsFoundation (8.0 - 1371) /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation 0x97241000 - 0x9726bfff  libsandbox.1.dylib (278.11.1) /usr/lib/libsandbox.1.dylib 0x9726c000 - 0x97278ff7  com.apple.OpenDirectory (10.9 - 173.90.1) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory 0x97279000 - 0x972eeff1  com.apple.ApplicationServices.ATS (360 - 363.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS 0x972ef000 - 0x97462ffb  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x97463000 - 0x974b8ff7  com.apple.QuickLookFramework (5.0 - 622.7) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook 0x974b9000 - 0x9751bff3  com.apple.imfoundation (10.0 - 1000) /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n 0x9751c000 - 0x97554ff7  com.apple.MediaKit (15 - 709) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit 0x97555000 - 0x97555fff  com.apple.Cocoa (6.8 - 20) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x97556000 - 0x9755bff3  libsystem_platform.dylib (24.90.1) /usr/lib/system/libsystem_platform.dylib 0x9755c000 - 0x97579ffb  libresolv.9.dylib (54) /usr/lib/libresolv.9.dylib 0x9757a000 - 0x9757cff2  com.apple.EFILogin (2.0 - 2) /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin 0x976fc000 - 0x9772effb  com.apple.CoreAVCHD (5.7.0 - 5700.4.3) /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD 0x9772f000 - 0x97a24ffc  com.apple.CoreImage (9.4.0) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage 0x97a25000 - 0x97d0ffd2  com.apple.vImage (7.0 - 7.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage 0x97d10000 - 0x97d11ffc  com.apple.TrustEvaluationAgent (2.0 - 25) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent 0x97d12000 - 0x97d16ffe  libCoreVMClient.dylib (58.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib 0x97d17000 - 0x97d18fff  libremovefile.dylib (33) /usr/lib/system/libremovefile.dylib 0x97d19000 - 0x97d43fff  libxslt.1.dylib (13) /usr/lib/libxslt.1.dylib 0x97d44000 - 0x98be5ffb  com.apple.WebCore (9537 - 9537.77.4) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore 0x98be6000 - 0x98be6ffd  libOpenScriptingUtil.dylib (157) /usr/lib/libOpenScriptingUtil.dylib 0x98be7000 - 0x98e83fff  com.apple.RawCamera.bundle (5.06 - 751) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera 0x98e84000 - 0x98eddffa  libTIFF.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x98ede000 - 0x98f47ffa  com.apple.datadetectorscore (5.0 - 354.5) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore 0x98f48000 - 0x98f74ff7  com.apple.DictionaryServices (1.2 - 208) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices 0x98f75000 - 0x98ffaffc  com.apple.CorePDF (4.0 - 4) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF 0x98ffb000 - 0x98ffcffd  libunc.dylib (28) /usr/lib/system/libunc.dylib 0x98ffd000 - 0x9905eff7  com.apple.Symbolication (1.4 - 129.0.2) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion 0x9905f000 - 0x9906fff7  libsasl2.2.dylib (170) /usr/lib/libsasl2.2.dylib 0x99070000 - 0x99078ffe  libGFXShared.dylib (9.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib 0x99079000 - 0x990c5ff7  libcups.2.dylib (372.4) /usr/lib/libcups.2.dylib 0x990c6000 - 0x99103ffb  libGLImage.dylib (9.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib 0x99104000 - 0x99117fff  com.apple.ImageCapture (9.0 - 9.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture 0x99118000 - 0x9911cffc  com.apple.IOSurface (91.1 - 91.1) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x9911d000 - 0x9911fffe  libCVMSPluginSupport.dylib (9.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib 0x99120000 - 0x9912eff7  com.apple.Sharing (132.2 - 132.2) /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing 0x9912f000 - 0x9914ffff  com.apple.facetimeservices (10.0 - 1000) /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices 0x99150000 - 0x99153ff7  com.apple.help (1.3.3 - 46) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help 0x99154000 - 0x99157ff7  libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib 0x99158000 - 0x99159fff  libsystem_blocks.dylib (63) /usr/lib/system/libsystem_blocks.dylib 0x9915a000 - 0x99240ff7  com.apple.coreui (2.1 - 231) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x99241000 - 0x99257ff9  com.apple.aps.framework (4.0 - 4.0) /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService 0x99258000 - 0x9931bff1  com.apple.CoreText (367.20 - 367.20) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText 0x9931c000 - 0x99323ffb  libsystem_pthread.dylib (53.1.4) /usr/lib/system/libsystem_pthread.dylib 0x99324000 - 0x99326fff  libquarantine.dylib (71) /usr/lib/system/libquarantine.dylib 0x99327000 - 0x99343fff  libCRFSuite.dylib (34) /usr/lib/libCRFSuite.dylib 0x99344000 - 0x993a2fff  com.apple.ViewBridge (1.0 - 46.2) /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge 0x993a3000 - 0x993acfff  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition 0x993ad000 - 0x993bffff  libbsm.0.dylib (33) /usr/lib/libbsm.0.dylib 0x993c0000 - 0x993e4ff7  libxpc.dylib (300.90.2) /usr/lib/system/libxpc.dylib 0x993e5000 - 0x994acff7  com.apple.DiscRecording (8.0 - 8000.4.6) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording 0x994ad000 - 0x994b5fff  libcopyfile.dylib (103.92.1) /usr/lib/system/libcopyfile.dylib 0x994b6000 - 0x994b6fff  com.apple.CoreServices (59 - 59) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x994b7000 - 0x994f3ff4  com.apple.RemoteViewServices (2.0 - 94) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices 0x994f4000 - 0x995e4ffb  libiconv.2.dylib (41) /usr/lib/libiconv.2.dylib 0x995e5000 - 0x99691ffb  libvMisc.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib 0x99692000 - 0x9969effc  libbz2.1.0.dylib (29) /usr/lib/libbz2.1.0.dylib 0x9969f000 - 0x996a7ff7  libCGCMS.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib 0x996a8000 - 0x996f0fff  com.apple.PerformanceAnalysis (1.47 - 47) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis 0x996f1000 - 0x99a04fef  com.apple.CoreAUC (6.25.00 - 6.25.00) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x99a05000 - 0x99d30ffe  com.apple.Foundation (6.9 - 1056.13) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x99d31000 - 0x99d36fff  com.apple.MediaAccessibility (1.0 - 43) /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility 0x99d37000 - 0x99d6cffd  libssl.0.9.8.dylib (50) /usr/lib/libssl.0.9.8.dylib 0x99d6d000 - 0x99d6effa  libsystem_sandbox.dylib (278.11.1) /usr/lib/system/libsystem_sandbox.dylib 0x99d6f000 - 0x99ec5ff0  libBLAS.dylib (1094.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib 0x99ec6000 - 0x99f39fff  com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit 0x99f3a000 - 0x99f3effc  libpam.2.dylib (20) /usr/lib/libpam.2.dylib 0x99f3f000 - 0x99f48ffc  com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x99f49000 - 0x99f63ff7  com.apple.GenerationalStorage (2.0 - 160.3) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage 0x99f67000 - 0x9a1d3ff5  com.apple.AddressBook.framework (8.0 - 1371) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 0x9a1d7000 - 0x9a275ff5  com.apple.PDFKit (2.9.2 - 2.9.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit 0x9a276000 - 0x9a41e4af  libobjc.A.dylib (551.1) /usr/lib/libobjc.A.dylib 0x9a41f000 - 0x9a486ffc  com.apple.framework.CoreWLAN (4.3.3 - 433.48) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x9a487000 - 0x9a4b2ff7  libsystem_network.dylib (241.3) /usr/lib/system/libsystem_network.dylib 0x9a4b3000 - 0x9a5caffb  com.apple.WebKit (9537 - 9537.77.4) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 0x9a5cb000 - 0x9a940ff9  com.apple.HIToolbox (2.1.1 - 698) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox 0x9a941000 - 0x9aa51fed  com.apple.MediaControlSender (2.0 - 200.34.4) /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender 0x9aa52000 - 0x9aa71ff9  com.apple.framework.Apple80211 (9.4 - 940.60) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 0x9aa72000 - 0x9ab66fff  libFontParser.dylib (111.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib 0x9ab67000 - 0x9ac03fff  com.apple.QD (3.50 - 298) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD 0x9ac04000 - 0x9ac14ff5  com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 0x9ac15000 - 0x9ac1cff2  com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x9ac1d000 - 0x9ac1dfff  libffi.dylib (18.1) /usr/lib/libffi.dylib 0x9ac1e000 - 0x9ac3aff9  com.apple.Ubiquity (1.3 - 289) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity 0x9ac3b000 - 0x9ac6bff7  com.apple.CoreServicesInternal (184.9 - 184.9) /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal 0x9ac6c000 - 0x9ac79fff  com.apple.AppleFSCompression (56.92.1 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression 0x9ac7a000 - 0x9ac86ffc  libkxld.dylib (2422.110.17) /usr/lib/system/libkxld.dylib 0x9ac87000 - 0x9ac8affe  com.apple.LoginUICore (3.0 - 3.0) /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore 0x9ac8b000 - 0x9ac91ff7  com.apple.AOSNotification (1.7.0 - 760.3) /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication 0x9ac94000 - 0x9ac9eff3  com.apple.DisplayServicesFW (2.8 - 360.8.14) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices 0x9ac9f000 - 0x9acb4ff3  com.apple.AppContainer (3.0 - 1) /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r 0x9acb5000 - 0x9acc8ff7  com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth 0x9acc9000 - 0x9acd7ff7  libz.1.dylib (53) /usr/lib/libz.1.dylib 0x9acd8000 - 0x9acdbffa  libCGXType.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib 0x9acdc000 - 0x9ad53ffb  com.apple.framework.IOKit (2.0.1 - 907.100.13) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9ad54000 - 0x9ad54fff  com.apple.Carbon (154 - 157) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x9ad55000 - 0x9ad5cff1  com.apple.phonenumbers (1.1.1 - 105) /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s 0x9ad5d000 - 0x9ad75ff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory 0x9ad76000 - 0x9ad80ff7  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x9ad81000 - 0x9af4bffd  com.apple.GeoServices (1.0 - 702.15.12) /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices 0x9af4c000 - 0x9af55fff  com.apple.AppleSRP (5.0 - 1) /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP 0x9af56000 - 0x9af63fff  com.apple.Librarian (1.2 - 1) /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian 0x9af91000 - 0x9b292ffb  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore 0x9b293000 - 0x9b2a5fff  libsystem_asl.dylib (217.1.4) /usr/lib/system/libsystem_asl.dylib 0x9b2a6000 - 0x9b345ff7  libCoreStorage.dylib (380) /usr/lib/libCoreStorage.dylib 0x9b346000 - 0x9b3acffb  com.apple.CoreUtils (2.0 - 200.34.4) /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils 0x9b3ad000 - 0x9b4baff7  com.apple.ImageIO.framework (3.3.0 - 1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x9b4ec000 - 0x9b6eefff  com.apple.CoreFoundation (6.9 - 855.17) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x9b6ef000 - 0x9b6effff  com.apple.Accelerate (1.9 - Accelerate 1.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x9b6f0000 - 0x9b736ff7  libcurl.4.dylib (78.94.1) /usr/lib/libcurl.4.dylib 0x9c05e000 - 0x9c086fff  libsystem_info.dylib (449.1.3) /usr/lib/system/libsystem_info.dylib 0x9c087000 - 0x9c11eff7  com.apple.ink.framework (10.9 - 207) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink 0x9c11f000 - 0x9c14aff5  com.apple.ChunkingLibrary (2.0 - 155.1) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library 0x9c14b000 - 0x9c150ff7  com.apple.print.framework.Print (9.0 - 260) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print 0x9c151000 - 0x9c1a1fff  com.apple.opencl (2.3.59 - 2.3.59) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x9c1a2000 - 0x9c1a4fff  com.apple.SecCodeWrapper (3.0 - 1) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper 0x9c1a5000 - 0x9c1a7fff  com.apple.securityhi (9.0 - 55005) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI 0x9c1a8000 - 0x9c1aaffb  libRadiance.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib 0x9c1ab000 - 0x9c1c3ffd  libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib 0x9c1c4000 - 0x9c204ff7  com.apple.bom (14.0 - 193.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x9c205000 - 0x9c20ffff  com.apple.ProtocolBuffer (1 - 182.1.3) /System/Library/Priv

    Based on the messages in your initial screenshot, you appear to be trying to install the UPDATE, and it is complaining that it cannot find the already-installed Office software to be updated.
    Individual Application crashes are Huge and are only helpful to the Application developer

  • I am getting the error Installation came back with 17002 when installing Office 365 ProPlus from a network share

    I have gotten this error several times, but It works fine on most machines
    Here is the most recent example of the log file:
    Timestamp Process TID Area Category EventID Level Message Correlation
    08/08/2014 11:28:29.131 SETUP (0xef8) 0x1964  Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted. 
    08/08/2014 11:28:29.134 SETUP (0xef8) 0x1964  Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario. 
    08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964  Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675.
    Assuming low cost and proceeding. 
    08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964  Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v64_15.0.4631.1002.cab 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwv6 Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4631.1002 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run amawt Medium Descriptor::Load: Prereq Node exists. Being parsing it. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwv7 Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1. 
    08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964  Click-To-Run anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed. 
    08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 1. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run amayd Medium TryGetClient::HandleStateAction: Did not find an existing client. Downloading a new one. 
    08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run aon8l Medium TryGetClient::HandleStateAction: Getting Cab: i641033.cab 
    08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run Telemetry amawv Medium MonitoredScope::ExecuteUnderStopWatch: TryGetClient::HandleStateAction: Getting Cab. Approximate duration: 499 milliseconds. 
    08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run amaye Medium TryGetClient::HandleStateAction: Found C2R Client in extracted cab. 
    08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
    productreleaseid="none" culture="en-us" baseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" lcid="1033" platform="x64" version="15.0.4631.1002" updatebaseurl="\\server\share\Office365"
    updatesenabled="True" productstoadd="O365ProPlusRetail_en-us_x-none" trackedduration=499 
    08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002 
    08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0 
    08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002. 
    08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Logging Liblet aqc99 Medium Logging liblet uninitializing. 
    Anyone have any ideas what is causing it?
    I don't think it is permissions as I have seen on some forums because the share has read/execute permissions for domain users and domain computers

    Hi,
    Are you deploying Office 365 with the latest Office Deployment Tool? Try to download the latest version of ODT from below link, then try again:
    http://www.microsoft.com/en-us/download/details.aspx?id=36778
    A similar issue was resolved here, you might want to have a look:
    http://social.technet.microsoft.com/Forums/en-US/eeb7b577-7868-487a-851d-a6d8c1c6bbda/office-c2r-installation-error-17002?forum=officeitpro
    BTW, Microsoft Office 365 Community > Forums > Deploy Office 365
    is a better source for this kind of problem and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
    Thanks,
    Ethan Hua CHN
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Install office 365

    I have signed up for 365, so can now download office desktop.
    I have an older version of office I want to uninstall first completely to keep things tidy.
    Do I need to back up (and if so how):
    1. onenote notebooks
    2. email psts and osts
    3. email account settings
    4. Quickparts in outlook
    5. word / ppt templates
    6. email signatures
    The best thing would be to back these up on office 365 online, if I knew how.

    Hi,
    For OneNote notebooks and Word/PPT templates, you can just go to the location where they are stored and backup them. Then move them to your new Office.
    What type of email account do you use (POP, IMAP, MAPI or Exchange)? For Exchange Account, most of the settings are stored in your Exchange mailbox, when you install Outlook and configure an Exchange account, all your items on the server will again available
    to you.
    If you are using a POPs email account, your email items and settings are stored in the local pst file, you need to back up it.
    More reference:
    http://office.microsoft.com/en-us/outlook-help/move-an-outlook-data-file-from-one-computer-to-another-HA001230892.aspx
    Email signatures are not stored in the mailbox as Outlook inserts txt, rtf, and htm files for the signature. They are stored under %AppData%\Microsoft\signatures, you can backup them anyway.
    Hope this helps.
    Thanks,
    Ethan Hua CHN
    TechNet Community Support

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