I cannot install office 365 on my iMac
I have an iMac but can't load office 365. It states Safari is open but it is not? I,ve seen Mendi1 say start the computer in safe mode, but 365 is a down load... I'm in need of help. What can I do?
On your iMac where you want to install Office, go to your account page. Under Available Installs, select Office for Mac, and then click Install. Office 365 is offered as a subscription.
To download you can also use the following link: Office365 Mac
Open the .dmg file in the Downloads folder. Click OfficeInstaller.pkg to install it on your iMac and provide your Office 365 subscription details during the installation.
Similar Messages
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I just installed office 365 Home Premium editiion and have lost my ICloud capabilities. I cannot sign in nor will Photostream work. A message comes up that says I need Outlook on my computer (I had it before the 365 was loaded). I checked on-line and it says that windows 7 does not support outlook and that I cannot download it (don't know how I got it before). I am totally confused as what to do. Really upset as I needed the new office package as Windows 7 wouldn't support the 2010 started edition any longer without my buysing that. Figured it made sense to get the newest version. Packaging says that it contains outlook. I don't know what to do at this point.
LuckyAlP wrote:
I just installed office 365 Home Premium editiion and have lost my ICloud capabilities. I cannot sign in nor will Photostream work.
Did you remove the existing installation of Office before installing the new one?
I checked on-line and it says that windows 7 does not support outlook and that I cannot download it (don't know how I got it before).
Outlook is part of Office 365, and Windows 7 supports all versions of Outlook back to 2003.
I am totally confused as what to do.
You need to correctly remove all versions of Office on your Mac, you need to remove their settings as well. You need to save your Office Userdata from removal by moving it temporarily. I would also uninstall iCloud.
Then reinstall Office 365 followed by iCloud. -
As the title says the display level is suppressed when installing Office 365 ProPlus via SCCM even though XML says Display Level="Full"
I would like to install Office ProPlus with the display level visible to the user. Not all users are local admins so I've installed Office within the admin context. Does this happen because SCCM installs under system context and as such suppresses
pop ups to the end user?
Has anyone been able to get this to work or am i doing something wrong? If someone can offer me some guidance please. Here is my XML:
<Configuration>
<Add OfficeClientEdition="32" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="InfoPath" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Project" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="Visio" />
<ExcludeApp ID="OneNote" />
<ExcludeApp ID="Publisher" />
</Product>
</Add> -->
<Updates Enabled="True" />
<Display Level="Full" AcceptEULA="TRUE" />
<Property Name="FORCEAPPSHUTDOWN" Value="1" />
<Logging Name="OfficeSetup.txt" Path="%temp%" />
<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->
</Configuration>When i install Office 365 ProPlus manually (independently of SCCM) I see the prompts (same SCCM Package and configuration.xml file). This suggests it is suppressed when ran in the system context via SCCM.
How does Microsoft expect you to maintain the build versions (running setup.exe /configure XML) if users are unable to view the prompts? This is significant if the user is already in an Office program they'd get prompted with a message to close the app else
it automatically closes OR fails depending on if you include the ForceAppShutdown switch in the configuration.xml file.
The users in the environment are not all local admins which is why i cannot run the deployment in the user context.
I really need some help, anyone? -
Installing office 365 Home edition on a different hard drive than windows (C:\)
Hi everyone.
I recently got an invite from a familymember to install office 365, which is great.
What's not so great is that it is not possible to customize the installation and install office on a different drive than windows.
- I am using Windows 8.1 Pro.
I've done some searching on Google and have heard about a method called click-2-run, which is basically downloading files required to a directory of choice and installing these files. However I need to generate two different xml files to use this method.
I'm know how the xml files are run together with the setup.exe file, but have very limited information about how the syntax in the xml files work.
So my question is: How do I install Office 365 on a different partition than my C-drive?
I have an E-drive with loads of space in which I've made a folder called "Microsoft Office 2015" and placed the essential click-2-run files.
- download.xml
- configuration.xml
- setup.exe
What should these files contain for me to download and install Office 365 on my E-drive?
Best regards,
ZeliaxHi everyone.
I recently got an invite from a familymember to install office 365, which is great.
What's not so great is that it is not possible to customize the installation and install office on a different drive than windows.
- I am using Windows 8.1 Pro.
I've done some searching on Google and have heard about a method called click-2-run, which is basically downloading files required to a directory of choice and installing these files. However I need to generate two different xml files to use this method.
I'm know how the xml files are run together with the setup.exe file, but have very limited information about how the syntax in the xml files work.
So my question is: How do I install Office 365 on a different partition than my C-drive?
I have an E-drive with loads of space in which I've made a folder called "Microsoft Office 2015" and placed the essential click-2-run files.
- download.xml
- configuration.xml
- setup.exe
What should these files contain for me to download and install Office 365 on my E-drive?
Best regards,
Zeliax -
How to activate and install office 365
How to activate and install molp office 365 pro plus
I have tried all the way round but finally ended up in a mess
kindly guide me the right procedure on how to get started
Hi Vikash,
Learn complete instructions on How to install office 365 on your PC:
http://office.microsoft.com/en-in/office365-suite-help/install-office-on-your-pc-or-mac-with-office-365-for-business-HA102822111.aspx
Note: If you found our answer as helpful, then please remark it.
Thanks
Clark Kent -
Cannot activate office 365 after latest upgrade
Having downloaded the latest Yosemite 0.1 upgrade I cannot activate Office 365 .
Anyone else having this problem?Yes I know 365 is MS, I wondered if anyone else was experiencing the same problem. As it happens i have discovered that a new password has to be issued by MS to activate or reactive this and other apps. I believe this is some kind of MS patch particular to Mac use of MS software - but I maybe mistaken. Anyway anyone using Mac Office 365 home edition may need to log onto their MS account to obtain a new password to activate their software.
-
Using the OfficeDeploymentTool.exe I was trying to follow this post
https://marckean.wordpress.com/2013/07/01/fully-automate-the-installation-of-office-365/to install Office 365. I did what this post said, I copy/paste the .XML settings into my .XML and I run this command. setup.exe /download
configuration.xml when I do this I get the following error.
I have an internet connection and I have tons of free space. Is the post I'm following wrong or what else can cause this?
mqh7I have an internet connection and I have tons of free space. Is the post I'm following wrong or what else can cause this?
The post isn't wrong, but it does seem to gloss over an important detail.
When you create the share on your server, and you grant permissions to that share (so clients can access the installation fileset), you must grant permissions to the correct identities.
MSFT suggest that you grant "Read" permissions on the share, *AND* also Read permissions in NTFS - and in the MSFT example you would grant those NTFS permissions to "Domain Computers" and or "Domain Users". (Or you can grant
to "Authenticated Users" which includes both user accounts and also computer accounts).
The message you are getting, usually occurs when the user account performing the installation can't access the fileset correctly.
e.g., the setup.exe and configuration.xml can be accessed, but the streamed content (which contains the actual Office files) can't be accessed).
This can happen if you mis-configure the XML element: SourcePath="https://social.technet.microsoft.com/Forums/en-US/23949d88-888e-4930-8773-6238e11c36be/c2r-17002-error?forum=officeitpro
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!) -
How does installing Office 365 University on two macs work?
How does installing Office 365 University on two macs work? Would i be able to install it on two macs and use them both at the same time?
This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office in any way. I suggest you post Office related questions on Microsoft's own forums for their Mac products.
http://www.officeformac.com/productforums -
Can I install office 365 I have key code
Can I install office 365 on my I pad 2 I have my key code?
Yes, provided you have a subscription. The apps are free, but the subscription is $99/year.
-
How do I install the office student edition on 365
already entered product key, got verification, followed link BUT it sent me to Apple website
What do I do Now??If you set up Boot Camp and install Windows (which you will have to purchase) it should work OK - be aware that you will have to reboot into Windows, unlike Parallels etc where you can run Windows within OSX.
However I would recommend that you ask in the Boot Camp forum - there may well be people who have installed Office with Access and can advise from direct experience.
(Niel posted while I was writing this - if he says it works than that is likely to be authoritative). -
Cannot install Office:Mac 2011 14.1.3 on iMac 27in
Hey,
I have installed this update on my MacBook Pro 15in running lion without any problems.
When I try to either automatically install or manually install this update on my iMac 27in it cannot complete and tells me to contact support because there was an error.
I have changed the username etc etc but nothing seems to work.
Anyone else experienced this or know how to solve this?
Your help would be much appreciated.My suggestion is get hold of Microsoft and see if they can help you or try here
http://www.microsoft.com/mac/faq
or here
http://answers.microsoft.com/en-us/mac -
We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
BritThe applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
product code for every version release of their product. In which case, Use the registry method.
As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
Dustin Estes - MCP | www.dustinestes.com -
I cannot install office 2011 onto macbook pro?
I have a macbook pro OSX mavericks or what ever it is called... I wish to install Microsoft office 11 but I can't because of this? http://i.imgur.com/FhUIDBw.png http://imgur.com/trpdOKO When I try to open up the application "pages" sometimes it quits unexpectedly. and I need office because I need to send documents via e-mail urgently and I can't seem to do that with pages. Also with my skype, it unexpectedly quits all the time as well and I am not sure why! I have tried installing the apps several times, I have been to the /user/library and went into the applicaiton support folder and the cookies and what ever else and deleted the files I had to from there. I went to disk utility and tried to see if i could repair things over there but still no help. I tried starting up the computer in safe mode several times. I have all the latest software and updates for everything on my macbook. My memory and RAM is fine. I think it has something to do with the hard drive, im not to sure... I believe maybe all of these are linked to the same problem and was wondering if anyone could help? Here is the skype crash report codes if that helps? Process: Skype [8266] Path: /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype Identifier: com.skype.skype Version: 6.19 (6.19.0.450) Code Type: X86 (Native) Parent Process: launchd [959] Responsible: Skype [8266] User ID: 501 Date/Time: 2014-09-09 11:34:51.267 +1000 OS Version: Mac OS X 10.9.4 (13E28) Report Version: 11 Anonymous UUID: C9875D16-3466-5917-FE3D-C7BD3F9092CC Sleep/Wake UUID: 848FFC69-E2A4-4210-8281-1C6612A4ADDB Crashed Thread: 1 Exception Type: EXC_CRASH (SIGBUS) Exception Codes: 0x0000000000000000, 0x0000000000000000 Thread 0:: Dispatch queue: com.apple.main-thread 0 libobjc.A.dylib 0x9a28780f classHash(void*, objc_class*) + 13 1 libobjc.A.dylib 0x9a2784e6 _read_images + 643 2 libobjc.A.dylib 0x9a2779f1 map_images_nolock + 1499 3 libobjc.A.dylib 0x9a2773fd map_images + 53 4 dyld 0x8fe9b6ae dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 761 5 dyld 0x8fe991d1 dyld::notifyBatch(dyld_image_states) + 23 6 dyld 0x8fea5772 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 264 7 dyld 0x8fe9b905 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 176 8 dyld 0x8fea31ef dlopen + 459 9 libdyld.dylib 0x99156b75 dlopen + 70 10 com.apple.CoreFoundation 0x9b58b967 _CFBundleDlfcnLoadBundle + 199 11 com.apple.CoreFoundation 0x9b58b129 _CFBundleLoadExecutableAndReturnError + 745 12 com.apple.Foundation 0x99a471bc _NSBundleLoadCode + 880 13 com.apple.Foundation 0x99a46c84 -[NSBundle loadAndReturnError:] + 245 14 com.skype.skype 0x002e0819 0x1000 + 3012633 15 com.apple.Foundation 0x99a6f95e -[NSBundle load] + 41 16 com.macromedia.Flash Player.plugin 0x10bedfce 0x10bec000 + 8142 17 com.macromedia.Flash Player.plugin 0x10bed30a 0x10bec000 + 4874 18 com.macromedia.Flash Player.plugin 0x10bed28a NP_Initialize + 42 19 com.apple.WebKit 0x9a5464de -[WebNetscapePluginPackage _tryLoad] + 862 20 com.apple.WebKit 0x9a546543 -[WebNetscapePluginPackage load] + 35 21 com.apple.WebKit 0x9a54c233 -[WebNetscapePluginDocumentView initWithFrame:pluginPackage:URL:baseURL:MIMEType:attributeKeys:attributeValues: loadManually:element:] + 403 22 com.apple.WebKit 0x9a4f455d WebFrameLoaderClient::createPlugin(WebCore::IntSize const&, WebCore::HTMLPlugInElement*, WebCore::KURL const&, ***::Vector const&, ***::Vector const&, ***::String const&, bool) + 3181 23 com.apple.WebCore 0x980dbd80 WebCore::SubframeLoader::loadPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, ***::String const&, ***::Vector const&, ***::Vector const&, bool) + 256 24 com.apple.WebCore 0x9801313f WebCore::SubframeLoader::requestPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, ***::String const&, ***::Vector const&, ***::Vector const&, bool) + 191 25 com.apple.WebCore 0x98012e44 WebCore::SubframeLoader::requestObject(WebCore::HTMLPlugInImageElement*, ***::String const&, ***::AtomicString const&, ***::String const&, ***::Vector const&, ***::Vector const&) + 404 26 com.apple.WebCore 0x98011aa3 WebCore::HTMLObjectElement::updateWidget(WebCore::PluginCreationOption) + 963 27 com.apple.WebCore 0x98014187 WebCore::FrameView::updateWidget(WebCore::RenderObject*) + 263 28 com.apple.WebCore 0x97e198cb WebCore::FrameView::updateWidgets() + 315 29 com.apple.WebCore 0x97e141ee WebCore::FrameView::performPostLayoutTasks() + 366 30 com.apple.WebCore 0x97f99f27 WebCore::Timer::fired() + 39 31 com.apple.WebCore 0x97d6de90 WebCore::ThreadTimers::sharedTimerFiredInternal() + 192 32 com.apple.WebCore 0x97d6ddb4 WebCore::ThreadTimers::sharedTimerFired() + 84 33 com.apple.WebCore 0x97d6dd40 WebCore::timerFired(__CFRunLoopTimer*, void*) + 64 34 com.apple.CoreFoundation 0x9b5aaea6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 35 com.apple.CoreFoundation 0x9b5aa863 __CFRunLoopDoTimer + 1395 36 com.apple.CoreFoundation 0x9b62506d __CFRunLoopDoTimers + 349 37 com.apple.CoreFoundation 0x9b562353 __CFRunLoopRun + 1779 38 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 39 com.apple.CoreFoundation 0x9b56184b CFRunLoopRunInMode + 123 40 com.apple.HIToolbox 0x9a5f6b5d RunCurrentEventLoopInMode + 259 41 com.apple.HIToolbox 0x9a5f68e2 ReceiveNextEventCommon + 526 42 com.apple.HIToolbox 0x9a5f66bd _BlockUntilNextEventMatchingListInModeWithFilter + 92 43 com.apple.AppKit 0x93886349 _DPSNextEvent + 1602 44 com.apple.AppKit 0x93885870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119 45 com.apple.AppKit 0x9387815c -[NSApplication run] + 727 46 com.apple.AppKit 0x93860ff8 NSApplicationMain + 1165 47 libdyld.dylib 0x99157701 start + 1 Thread 1 Crashed: 0 libsystem_kernel.dylib 0x903f3046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x9931edcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 2:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x903f3992 kevent64 + 10 1 libdispatch.dylib 0x9c1ae899 _dispatch_mgr_invoke + 238 2 libdispatch.dylib 0x9c1ae532 _dispatch_mgr_thread + 52 Thread 3: 0 libsystem_kernel.dylib 0x903f2802 __psynch_mutexwait + 10 1 libsystem_pthread.dylib 0x99320945 _pthread_mutex_lock + 404 2 libsystem_pthread.dylib 0x993207ac pthread_mutex_lock + 16 3 libobjc.A.dylib 0x9a27a232 look_up_class + 57 4 libobjc.A.dylib 0x9a27a1f0 objc_lookUpClass + 37 5 com.apple.CoreFoundation 0x9b572697 _CFRunLoopGet2 + 135 6 com.apple.Foundation 0x99a98a11 -[NSThread runLoop] + 58 7 com.apple.Foundation 0x99a986f1 __doThreadCleanup + 77 8 com.apple.Foundation 0x99a9823f __NSFinalizeThreadData + 537 9 com.apple.CoreFoundation 0x9b5c9b42 __CFTSDFinalize + 82 10 libsystem_pthread.dylib 0x9932187d _pthread_tsd_cleanup + 190 11 libsystem_pthread.dylib 0x9931e27e _pthread_exit + 108 12 libsystem_pthread.dylib 0x9931edd8 _pthread_wqthread + 381 13 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 4: 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.CoreFoundation 0x9b562bf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9b5621d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9b56184b CFRunLoopRunInMode + 123 6 com.apple.AppKit 0x93a2fb88 _NSEventThread + 283 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 5: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f5308f 0 + 16068751 5 ??? 0x00f534fa 0 + 16069882 6 ??? 0x00f4b628 0 + 16037416 7 ??? 0x00f4b8d0 0 + 16038096 8 ??? 0x00f57c96 0 + 16088214 9 ??? 0x00f5927a 0 + 16093818 10 ??? 0x00f52f3b 0 + 16068411 11 ??? 0x00f62cf4 0 + 16133364 12 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 13 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 14 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 6: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f63776 0 + 16136054 4 ??? 0x00f557b0 0 + 16078768 5 ??? 0x00f559b1 0 + 16079281 6 ??? 0x00f52f3b 0 + 16068411 7 ??? 0x00f62cf4 0 + 16133364 8 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 10 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 7: 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.CoreFoundation 0x9b562bf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9b5621d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9b624221 CFRunLoopRun + 129 6 com.skype.skype 0x00323b83 0x1000 + 3287939 Thread 8: 0 com.skype.skype 0x007355d7 0x1000 + 7554519 Thread 9: 0 libsystem_kernel.dylib 0x903f3976 kevent + 10 1 com.skype.skype 0x003ed511 0x1000 + 4113681 2 com.skype.skype 0x0001ffff 0x1000 + 126975 Thread 10: 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.cmio.DAL.VDC-4 0x08da7d97 0x8da7000 + 3479 3 com.apple.cmio.DAL.VDC-4 0x08dc583e 0x8da7000 + 124990 4 com.apple.cmio.DAL.VDC-4 0x08dba272 0x8da7000 + 78450 5 com.apple.cmio.DAL.VDC-4 0x08db60e4 0x8da7000 + 61668 6 com.apple.CoreMediaIO 0x962f2060 CMIO::DAL::PlugIn::Initialize() + 30 7 com.apple.CoreMediaIO 0x962f359d CMIO::DAL::PlugInManagement::CreatePlugIn(CMIO::DAL::CFPlugIn const*) + 881 8 com.apple.CoreMediaIO 0x962f2a25 CMIO::DAL::PlugInManagement::Initialize() + 357 9 com.apple.CoreMediaIO 0x962f61f3 CMIO::DAL::System::InitializeDevices() + 11 10 com.apple.CoreMediaIO 0x962f64b6 CMIO::DAL::System::CheckOutInstance() + 440 11 com.apple.CoreMediaIO 0x96320403 CMIOObjectGetPropertyDataSize + 174 12 com.apple.avfoundation 0x9010557c +[AVCaptureDALDevice _refreshDevices] + 242 13 com.apple.avfoundation 0x901053eb +[AVCaptureDALDevice devices] + 54 14 com.apple.avfoundation 0x90102c72 +[AVCaptureDevice devices] + 311 15 com.apple.avfoundation 0x90108e1b +[AVCaptureDevice devicesWithMediaType:] + 56 16 ??? 0x011c13c8 0 + 18617288 17 ??? 0x011c12e2 0 + 18617058 18 ??? 0x0119b02f 0 + 18460719 19 ??? 0x0119a210 0 + 18457104 20 ??? 0x0123eeee 0 + 19132142 21 ??? 0x0123edb8 0 + 19131832 22 ??? 0x0123e98f 0 + 19130767 23 com.skype.skype 0x00541772 0x1000 + 5506930 Thread 11: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x00f62c5f 0 + 16133215 4 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 5 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 6 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 12: 0 libsystem_kernel.dylib 0x903edfce semaphore_timedwait_trap + 10 1 libdispatch.dylib 0x9c1b1064 _dispatch_semaphore_wait_slow + 210 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f63776 0 + 16136054 4 ??? 0x00f575bb 0 + 16086459 5 ??? 0x00f576e1 0 + 16086753 6 ??? 0x00f52f3b 0 + 16068411 7 ??? 0x00f62cf4 0 + 16133364 8 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 10 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 13: 0 libsystem_kernel.dylib 0x903f3976 kevent + 10 1 ??? 0x00f5b40a 0 + 16102410 2 ??? 0x00f5dca9 0 + 16112809 3 ??? 0x00f52f3b 0 + 16068411 4 ??? 0x00f62cf4 0 + 16133364 5 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 6 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 7 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 14: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f4bce8 0 + 16039144 5 com.skype.skype 0x003e90c6 0x1000 + 4096198 Thread 15: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x0116500f 0 + 18239503 4 ??? 0x01017f38 0 + 16875320 5 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 6 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 7 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 16: 0 libsystem_kernel.dylib 0x903ee082 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x975596b0 _OSSpinLockLockSlow + 58 2 com.apple.CoreFoundation 0x9b5c9dfe _CFRunLoopGet0b + 142 3 com.apple.Foundation 0x99a986d4 __doThreadCleanup + 48 4 com.apple.Foundation 0x99a9823f __NSFinalizeThreadData + 537 5 com.apple.CoreFoundation 0x9b5c9b42 __CFTSDFinalize + 82 6 libsystem_pthread.dylib 0x9932187d _pthread_tsd_cleanup + 190 7 libsystem_pthread.dylib 0x9931e27e _pthread_exit + 108 8 libsystem_pthread.dylib 0x9931edd8 _pthread_wqthread + 381 9 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 17: 0 libsystem_kernel.dylib 0x903f3046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x9931edcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 18: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f4bce8 0 + 16039144 5 ??? 0x00ed0bdb 0 + 15535067 6 ??? 0x00e8efcb 0 + 15265739 7 ??? 0x00ed1092 0 + 15536274 8 ??? 0x00f52f3b 0 + 16068411 9 ??? 0x00f62cf4 0 + 16133364 10 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 11 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 12 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 19:: com.apple.NSURLConnectionLoader 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.CoreFoundation 0x9b562bf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9b5621d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9b56184b CFRunLoopRunInMode + 123 6 com.apple.Foundation 0x99a72095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381 7 com.apple.Foundation 0x99a71f0e -[NSThread main] + 45 8 com.apple.Foundation 0x99a71e66 __NSThread__main__ + 1426 9 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 10 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 11 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 20:: JavaScriptCore::BlockFree 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095eae4 JSC::BlockAllocator::blockFreeingThreadMain() + 276 4 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 5 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 6 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 7 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 8 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 21:: JavaScriptCore::Marking 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4 com.apple.JavaScriptCore 0x9095f378 JSC::GCThread::gcThreadMain() + 88 5 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 6 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 22:: JavaScriptCore::Marking 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4 com.apple.JavaScriptCore 0x9095f378 JSC::GCThread::gcThreadMain() + 88 5 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 6 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 23:: JavaScriptCore::Marking 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4 com.apple.JavaScriptCore 0x9095f378 JSC::GCThread::gcThreadMain() + 88 5 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 6 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 24:: WebCore: LocalStorage 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095eec3 ***::ThreadCondition::timedWait(***::Mutex&, double) + 67 4 com.apple.WebCore 0x9899ac88 ***::PassOwnPtr > ***::MessageQueue >::waitForMessageFilteredWithTimeout*)>(***::MessageQueueWaitResult&, bool (&)(***::Function*), double) + 120 5 com.apple.WebCore 0x9899a474 WebCore::StorageThread::threadEntryPoint() + 212 6 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 7 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 8 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 10 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 25: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x0116500f 0 + 18239503 4 ??? 0x01065117 0 + 17191191 5 ??? 0x010652c6 0 + 17191622 6 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 7 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 8 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 26: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x0116500f 0 + 18239503 4 ??? 0x01156b4e 0 + 18180942 5 ??? 0x0115a291 0 + 18195089 6 ??? 0x01153ae6 0 + 18168550 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 27: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f4bce8 0 + 16039144 5 ??? 0x0147cd04 0 + 21482756 6 ??? 0x0147e5b4 0 + 21489076 7 ??? 0x01484aa4 0 + 21514916 8 ??? 0x01484f61 0 + 21516129 9 ??? 0x00f52f3b 0 + 16068411 10 ??? 0x00f62cf4 0 + 16133364 11 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 12 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 13 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 28:: com.apple.CFSocket.private 0 libsystem_kernel.dylib 0x903f2ace __select + 10 1 com.apple.CoreFoundation 0x9b5b2ae6 __CFSocketManager + 1158 2 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 3 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 4 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 29: 0 libsystem_kernel.dylib 0x903ee082 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x975596b0 _OSSpinLockLockSlow + 58 2 com.apple.CoreFoundation 0x9b5c9dfe _CFRunLoopGet0b + 142 3 com.apple.Foundation 0x99a986d4 __doThreadCleanup + 48 4 com.apple.Foundation 0x99a9823f __NSFinalizeThreadData + 537 5 com.apple.CoreFoundation 0x9b5c9b42 __CFTSDFinalize + 82 6 libsystem_pthread.dylib 0x9932187d _pthread_tsd_cleanup + 190 7 libsystem_pthread.dylib 0x9931e27e _pthread_exit + 108 8 libsystem_pthread.dylib 0x9931edd8 _pthread_wqthread + 381 9 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 30:: Dispatch queue: com.apple.root.default-priority 0 libsystem_kernel.dylib 0x903f1f5e __fcntl + 10 1 ??? 0x00f6072c 0 + 16123692 2 com.skype.skype 0x00405ce0 0x1000 + 4213984 Thread 31:: Dispatch queue: com.apple.root.default-priority 0 libsystem_kernel.dylib 0x903ee082 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x975596b0 _OSSpinLockLockSlow + 58 2 com.apple.CoreFoundation 0x9b53c0ce _CFRunLoopGet0 + 142 3 com.apple.Foundation 0x99a38aec threadRunLoop + 45 4 com.apple.Foundation 0x99a38805 -[NSThread _nq:] + 196 5 com.apple.Foundation 0x99a3864c -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 698 6 com.apple.Foundation 0x99a382a5 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 159 7 ??? 0x01567144 0 + 22442308 8 ??? 0x01560e74 0 + 22417012 9 com.skype.skype 0x007470e6 0x1000 + 7626982 Thread 1 crashed with X86 Thread State (32-bit): eax: 0x00100170 ebx: 0x00001103 ecx: 0xb0080f9c edx: 0x903f3046 edi: 0x9931ec69 esi: 0xb0081000 ebp: 0xb0080fc8 esp: 0xb0080f9c ss: 0x00000023 efl: 0x00000282 eip: 0x903f3046 cs: 0x0000000b ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f cr2: 0x0b166ffe Logical CPU: 0 Error Code: 0x00100170 Trap Number: 132 Binary Images: 0x1000 - 0xa75fff +com.skype.skype (6.19 - 6.19.0.450) /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype 0x1da5000 - 0x1dbdff7 com.apple.ScriptingBridge (1.3.1 - 63) /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge 0x1f00000 - 0x1f41ffd +net.hockeyapp.sdk.mac (2.1.0 - 24) /Volumes/VOLUME/Skype.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Ho ckeySDK 0x7bd6000 - 0x7bdaffd com.apple.audio.AppleHDAHALPlugIn (2.6.3 - 2.6.3f4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn 0x8da7000 - 0x8dcffff com.apple.cmio.DAL.VDC-4 (408.0 - 4570) /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/ MacOS/VDC 0x8f00000 - 0x8f7dffa com.apple.xquery (1.3.1 - 30) /System/Library/PrivateFrameworks/XQuery.framework/XQuery 0xa584000 - 0xa58dff2 com.apple.CaptiveNetworkSupport (13.0 - 1) /System/Library/PrivateFrameworks/CaptiveNetwork.framework/CaptiveNetwork 0xaf14000 - 0xaf15ff5 +cl_kernels (???) cl_kernels 0xaf22000 - 0xaf23fff +cl_kernels (???) cl_kernels 0xc000000 - 0xc0ebff7 unorm8_bgra.dylib (2.3.58) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib 0xc163000 - 0xc176ffb com.apple.webcontentfilter.framework (5.1 - 5.1) /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is 0xc186000 - 0xc1a9fff com.apple.speech.LatentSemanticMappingFramework (2.11.6 - 2.11.6) /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping 0x10bec000 - 0x10befff6 +com.macromedia.Flash Player.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player 0x11002000 - 0x121e1ffb +com.macromedia.FlashPlayer-10.6.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6 0x8fe97000 - 0x8fec9417 dyld (239.4) /usr/lib/dyld 0x90008000 - 0x900d6ff7 com.apple.backup.framework (1.5.4 - 1.5.4) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x900d7000 - 0x90204ff3 com.apple.avfoundation (2.0 - 651.12.1) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x9022f000 - 0x902fffef libvDSP.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib 0x90300000 - 0x90336fff com.apple.IconServices (25 - 25.17) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s 0x90337000 - 0x9033effe com.apple.agl (3.2.3 - AGL-3.2.3) /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x9033f000 - 0x9033ffff libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib 0x90340000 - 0x90340fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib 0x90341000 - 0x90341ffe com.apple.AOSMigrate (1.0 - 1) /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate 0x90342000 - 0x9034cff2 com.apple.AppSandbox (3.0 - 1) /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox 0x903af000 - 0x903daff7 libpcap.A.dylib (42) /usr/lib/libpcap.A.dylib 0x903db000 - 0x903f8ff4 libsystem_kernel.dylib (2422.110.17) /usr/lib/system/libsystem_kernel.dylib 0x903f9000 - 0x90407fff libxar.1.dylib (202) /usr/lib/libxar.1.dylib 0x90408000 - 0x90411fff libsystem_notify.dylib (121) /usr/lib/system/libsystem_notify.dylib 0x90412000 - 0x9047bfff com.apple.SystemConfiguration (1.13.1 - 1.13.1) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration 0x9047c000 - 0x904d1fff libc++.1.dylib (120) /usr/lib/libc++.1.dylib 0x904d2000 - 0x90906ff7 com.apple.vision.FaceCore (3.0.0 - 3.0.0) /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore 0x90907000 - 0x9091eff4 com.apple.CoreMediaAuthoring (2.2 - 947) /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring 0x9091f000 - 0x9092afff libcsfde.dylib (380) /usr/lib/libcsfde.dylib 0x9092b000 - 0x90932fff libMatch.1.dylib (19) /usr/lib/libMatch.1.dylib 0x90933000 - 0x9094cfff libAVFAudio.dylib (32.2) /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib 0x9094d000 - 0x90c74ffb com.apple.JavaScriptCore (9537 - 9537.77.1) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore 0x90c75000 - 0x90c88ff7 com.apple.idsfoundation (10.0 - 1000) /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion 0x90c89000 - 0x90cd9ff7 libcorecrypto.dylib (161.1) /usr/lib/system/libcorecrypto.dylib 0x90cda000 - 0x90f56fe7 com.apple.QuickTime (7.7.3 - 2826.19) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 0x91060000 - 0x9109eff7 com.apple.NavigationServices (3.8 - 215) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices 0x9109f000 - 0x9109ffff libodfde.dylib (20) /usr/lib/libodfde.dylib 0x910a0000 - 0x910a4ffa libGIF.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x910a5000 - 0x910c9fff libJPEG.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x910ca000 - 0x91107ff7 libauto.dylib (185.5) /usr/lib/libauto.dylib 0x91108000 - 0x91164ffa com.apple.print.framework.PrintCore (9.0 - 428) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore 0x91165000 - 0x9116fff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce 0x91170000 - 0x91170fff com.apple.quartzframework (1.5 - 1.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz 0x91171000 - 0x911a9fff com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP 0x911aa000 - 0x911ffff7 com.apple.framework.internetaccounts (2.1 - 210) /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts 0x91200000 - 0x91204ffa libcache.dylib (62) /usr/lib/system/libcache.dylib 0x912ba000 - 0x912c5ffb libcommonCrypto.dylib (60049) /usr/lib/system/libcommonCrypto.dylib 0x912c6000 - 0x91350ff7 com.apple.CoreSymbolication (3.0.1 - 141.0.5) 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libcopyfile.dylib (103.92.1) /usr/lib/system/libcopyfile.dylib 0x994b6000 - 0x994b6fff com.apple.CoreServices (59 - 59) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x994b7000 - 0x994f3ff4 com.apple.RemoteViewServices (2.0 - 94) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices 0x994f4000 - 0x995e4ffb libiconv.2.dylib (41) /usr/lib/libiconv.2.dylib 0x995e5000 - 0x99691ffb libvMisc.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib 0x99692000 - 0x9969effc libbz2.1.0.dylib (29) /usr/lib/libbz2.1.0.dylib 0x9969f000 - 0x996a7ff7 libCGCMS.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib 0x996a8000 - 0x996f0fff com.apple.PerformanceAnalysis (1.47 - 47) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis 0x996f1000 - 0x99a04fef com.apple.CoreAUC (6.25.00 - 6.25.00) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x99a05000 - 0x99d30ffe com.apple.Foundation (6.9 - 1056.13) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x99d31000 - 0x99d36fff com.apple.MediaAccessibility (1.0 - 43) /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility 0x99d37000 - 0x99d6cffd libssl.0.9.8.dylib (50) /usr/lib/libssl.0.9.8.dylib 0x99d6d000 - 0x99d6effa libsystem_sandbox.dylib (278.11.1) /usr/lib/system/libsystem_sandbox.dylib 0x99d6f000 - 0x99ec5ff0 libBLAS.dylib (1094.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib 0x99ec6000 - 0x99f39fff com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit 0x99f3a000 - 0x99f3effc libpam.2.dylib (20) /usr/lib/libpam.2.dylib 0x99f3f000 - 0x99f48ffc com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x99f49000 - 0x99f63ff7 com.apple.GenerationalStorage (2.0 - 160.3) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage 0x99f67000 - 0x9a1d3ff5 com.apple.AddressBook.framework (8.0 - 1371) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 0x9a1d7000 - 0x9a275ff5 com.apple.PDFKit (2.9.2 - 2.9.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit 0x9a276000 - 0x9a41e4af libobjc.A.dylib (551.1) /usr/lib/libobjc.A.dylib 0x9a41f000 - 0x9a486ffc com.apple.framework.CoreWLAN (4.3.3 - 433.48) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x9a487000 - 0x9a4b2ff7 libsystem_network.dylib (241.3) /usr/lib/system/libsystem_network.dylib 0x9a4b3000 - 0x9a5caffb com.apple.WebKit (9537 - 9537.77.4) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 0x9a5cb000 - 0x9a940ff9 com.apple.HIToolbox (2.1.1 - 698) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox 0x9a941000 - 0x9aa51fed com.apple.MediaControlSender (2.0 - 200.34.4) /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender 0x9aa52000 - 0x9aa71ff9 com.apple.framework.Apple80211 (9.4 - 940.60) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 0x9aa72000 - 0x9ab66fff libFontParser.dylib (111.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib 0x9ab67000 - 0x9ac03fff com.apple.QD (3.50 - 298) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD 0x9ac04000 - 0x9ac14ff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 0x9ac15000 - 0x9ac1cff2 com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x9ac1d000 - 0x9ac1dfff libffi.dylib (18.1) /usr/lib/libffi.dylib 0x9ac1e000 - 0x9ac3aff9 com.apple.Ubiquity (1.3 - 289) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity 0x9ac3b000 - 0x9ac6bff7 com.apple.CoreServicesInternal (184.9 - 184.9) /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal 0x9ac6c000 - 0x9ac79fff com.apple.AppleFSCompression (56.92.1 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression 0x9ac7a000 - 0x9ac86ffc libkxld.dylib (2422.110.17) /usr/lib/system/libkxld.dylib 0x9ac87000 - 0x9ac8affe com.apple.LoginUICore (3.0 - 3.0) /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore 0x9ac8b000 - 0x9ac91ff7 com.apple.AOSNotification (1.7.0 - 760.3) /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication 0x9ac94000 - 0x9ac9eff3 com.apple.DisplayServicesFW (2.8 - 360.8.14) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices 0x9ac9f000 - 0x9acb4ff3 com.apple.AppContainer (3.0 - 1) /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r 0x9acb5000 - 0x9acc8ff7 com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth 0x9acc9000 - 0x9acd7ff7 libz.1.dylib (53) /usr/lib/libz.1.dylib 0x9acd8000 - 0x9acdbffa libCGXType.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib 0x9acdc000 - 0x9ad53ffb com.apple.framework.IOKit (2.0.1 - 907.100.13) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9ad54000 - 0x9ad54fff com.apple.Carbon (154 - 157) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x9ad55000 - 0x9ad5cff1 com.apple.phonenumbers (1.1.1 - 105) /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s 0x9ad5d000 - 0x9ad75ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory 0x9ad76000 - 0x9ad80ff7 com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x9ad81000 - 0x9af4bffd com.apple.GeoServices (1.0 - 702.15.12) /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices 0x9af4c000 - 0x9af55fff com.apple.AppleSRP (5.0 - 1) /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP 0x9af56000 - 0x9af63fff com.apple.Librarian (1.2 - 1) /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian 0x9af91000 - 0x9b292ffb com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore 0x9b293000 - 0x9b2a5fff libsystem_asl.dylib (217.1.4) /usr/lib/system/libsystem_asl.dylib 0x9b2a6000 - 0x9b345ff7 libCoreStorage.dylib (380) /usr/lib/libCoreStorage.dylib 0x9b346000 - 0x9b3acffb com.apple.CoreUtils (2.0 - 200.34.4) /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils 0x9b3ad000 - 0x9b4baff7 com.apple.ImageIO.framework (3.3.0 - 1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x9b4ec000 - 0x9b6eefff com.apple.CoreFoundation (6.9 - 855.17) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x9b6ef000 - 0x9b6effff com.apple.Accelerate (1.9 - Accelerate 1.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x9b6f0000 - 0x9b736ff7 libcurl.4.dylib (78.94.1) /usr/lib/libcurl.4.dylib 0x9c05e000 - 0x9c086fff libsystem_info.dylib (449.1.3) /usr/lib/system/libsystem_info.dylib 0x9c087000 - 0x9c11eff7 com.apple.ink.framework (10.9 - 207) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink 0x9c11f000 - 0x9c14aff5 com.apple.ChunkingLibrary (2.0 - 155.1) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library 0x9c14b000 - 0x9c150ff7 com.apple.print.framework.Print (9.0 - 260) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print 0x9c151000 - 0x9c1a1fff com.apple.opencl (2.3.59 - 2.3.59) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x9c1a2000 - 0x9c1a4fff com.apple.SecCodeWrapper (3.0 - 1) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper 0x9c1a5000 - 0x9c1a7fff com.apple.securityhi (9.0 - 55005) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI 0x9c1a8000 - 0x9c1aaffb libRadiance.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib 0x9c1ab000 - 0x9c1c3ffd libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib 0x9c1c4000 - 0x9c204ff7 com.apple.bom (14.0 - 193.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x9c205000 - 0x9c20ffff com.apple.ProtocolBuffer (1 - 182.1.3) /System/Library/Priv
Based on the messages in your initial screenshot, you appear to be trying to install the UPDATE, and it is complaining that it cannot find the already-installed Office software to be updated.
Individual Application crashes are Huge and are only helpful to the Application developer -
I have gotten this error several times, but It works fine on most machines
Here is the most recent example of the log file:
Timestamp Process TID Area Category EventID Level Message Correlation
08/08/2014 11:28:29.131 SETUP (0xef8) 0x1964 Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
08/08/2014 11:28:29.134 SETUP (0xef8) 0x1964 Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964 Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675.
Assuming low cost and proceeding.
08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964 Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v64_15.0.4631.1002.cab
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run anwv6 Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4631.1002
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run amawt Medium Descriptor::Load: Prereq Node exists. Being parsing it.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run anwv7 Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964 Click-To-Run anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run amayd Medium TryGetClient::HandleStateAction: Did not find an existing client. Downloading a new one.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964 Click-To-Run aon8l Medium TryGetClient::HandleStateAction: Getting Cab: i641033.cab
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964 Click-To-Run Telemetry amawv Medium MonitoredScope::ExecuteUnderStopWatch: TryGetClient::HandleStateAction: Getting Cab. Approximate duration: 499 milliseconds.
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964 Click-To-Run amaye Medium TryGetClient::HandleStateAction: Found C2R Client in extracted cab.
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
productreleaseid="none" culture="en-us" baseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" lcid="1033" platform="x64" version="15.0.4631.1002" updatebaseurl="\\server\share\Office365"
updatesenabled="True" productstoadd="O365ProPlusRetail_en-us_x-none" trackedduration=499
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964 Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964 Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002.
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964 Logging Liblet aqc99 Medium Logging liblet uninitializing.
Anyone have any ideas what is causing it?
I don't think it is permissions as I have seen on some forums because the share has read/execute permissions for domain users and domain computersHi,
Are you deploying Office 365 with the latest Office Deployment Tool? Try to download the latest version of ODT from below link, then try again:
http://www.microsoft.com/en-us/download/details.aspx?id=36778
A similar issue was resolved here, you might want to have a look:
http://social.technet.microsoft.com/Forums/en-US/eeb7b577-7868-487a-851d-a6d8c1c6bbda/office-c2r-installation-error-17002?forum=officeitpro
BTW, Microsoft Office 365 Community > Forums > Deploy Office 365
is a better source for this kind of problem and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
I have signed up for 365, so can now download office desktop.
I have an older version of office I want to uninstall first completely to keep things tidy.
Do I need to back up (and if so how):
1. onenote notebooks
2. email psts and osts
3. email account settings
4. Quickparts in outlook
5. word / ppt templates
6. email signatures
The best thing would be to back these up on office 365 online, if I knew how.Hi,
For OneNote notebooks and Word/PPT templates, you can just go to the location where they are stored and backup them. Then move them to your new Office.
What type of email account do you use (POP, IMAP, MAPI or Exchange)? For Exchange Account, most of the settings are stored in your Exchange mailbox, when you install Outlook and configure an Exchange account, all your items on the server will again available
to you.
If you are using a POPs email account, your email items and settings are stored in the local pst file, you need to back up it.
More reference:
http://office.microsoft.com/en-us/outlook-help/move-an-outlook-data-file-from-one-computer-to-another-HA001230892.aspx
Email signatures are not stored in the mailbox as Outlook inserts txt, rtf, and htm files for the signature. They are stored under %AppData%\Microsoft\signatures, you can backup them anyway.
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support
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