I cannot install previously purchased creative suite on new Mac...

-keep getting error message about licensing issue? please advise.
I own original discs.

What is the error message? Where was it installed originally?

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How do I re-install previously purchased creative suite

So my computer was stolen and I have a version of Creative Suite that I had previously purchased and only had installed on my desktop and laptop. I just received a new laptop and need to download the product again. I can't find it through my Adobe Account. I know there was a way to do this previously but it is completely eluding me. Could anyone point me in the direction of how to do this again??
Thanks!

Download and Installation Help -
https://helpx.adobe.com/download-install.html
CS3 - http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html
CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
CS5.5 - http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Since it sounds like you had two activated installations you will likely need to contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

If I purchased Creative Suite 5 for mac osx is it possible to change to windows version?

I purchased the Creative Suite Master Collection back in 2010 and have been running it on my macbook pro. However I've had to get a desktop to run more powerful media software.
Is there any way that I can move my purchased software to use with Windows? I don't have thousands of dollars to re buy these products just to work on a different computer. I have the installation disks for mac, what can I do? Am I basically screwed?

You need to upgrade to CS6 and make the platform switch or sign up for Creative Cloud.
Creative Suite 6
Mylenium

How to install previously purchased iWork into a new computer?

I have purchased iWork couple months ago. Installed that to my mac book and everything was working well.
Now I got a new mac book pro and I did transfer all other files than applications via migration assistant to this new laptop. What I immediately found out that there is no link to download the iWork package although I have the serial number visible in store account.
Simple question, where do I get the iWork to get it work in my new laptop???

Hi Jeremy,
You can follow the link: Download CS5.5 products to download your CS5.5 applications.
Let me know if you still face any issues.
Thanks,
Ratandeep Arora

Error 16 - problem transferring creative suite to new mac

I am trying to transfer my creative suite files to a new MacBookPro and when i try to open an application i get error message 16 and a note saying i should uninstall and reinstall - i have not 'installed' the suite, merely transferred them from my back-up drive.

do not 'transfer'/'migrate' etc.
properly install using the installation files.
at this point, uninstall (if you can),clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then properly install.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Re-activating previously purchased CS5 products onto new mac.

How do I re-activate CS5 Adobe products from external HD and Time Machine onto a new mac running OS X Yosemite?

Don't try re-installing from Time Machine. It won't work.
Download the installer from Download CS5 products
Install then enter your serial number.

TS1702 Can I install previously purchased apps on my new iphone?

Those apps that I paid for, albeit a couple of years ago now, that show up in my purchase history are still mine and should be available for download and install to my new iPhone, right?

As long as you use the same iTunes account as you originally used to buy them, and they are still available in the store, then you should be able to re-download them for free. If it's the iPhone 3G with iOS 4.2 then I don't think that you get a Purchased tab in the App Store app on it (if it's a newer phone with a iOS 4.3.3+ then you should get the Purchased tab), so you will need to find each app in the store - or you can re-download them on your computer's iTunes via the Purchased link under Quick Links on the left-hand side of the iTunes store home page (re-downloading)

Installing previously purchased boxed Aperture on new MacBook Pro.

My old Mac Pro has kicked the bucket so I have purchased a new MacBook Pro with no CD/DVD drive. My past purchases of Aperture were in the form of Aperture 2 and the upgrade to Aperture 3, both in box form. The only place that I can find a download of an installation copy of Apeture is at the App Store but then I'd have to repurchase it.
I called Apple but the support people just sent me a form to fax proof of purchase for a serial replacement. I'm not sure that's what I need.
Any help would be appreciated.
Thanks,
Julianne

Julianne, the last Aperture 3 installer (the Trial installer) is no longer available for download, sorry.
You need to find a way to read your installer CD/DVD. Can anybody, who owns a Mac with a CD/DVD drive help you to burn a disk image of your Aperture 3 installer DVD to a thumbs drive? Or could you borrow an external DC/DVD drive? Then you could run the Aperture installer from that disk image and immediately upgrade to Aperture 3.4.5 by downloading the 3.4.5 upgrade from Apple's support page.
See: Aperture 3.4.5
Then launch the updated version and enter your serial numbers for Aperture 2 und 3.
After that, you should be able to update to Aperture 3.5 from the App Store.
If you cannot copy your installer CD/DVD to a thumbsdrive, try to restore Aperture from your backup. How did you migrate the data from your old mac? Did you run Migration Assistant, using a Time Machine backup?
To restore Aperture from your backup, copy the Aperture application to your Applications folder. Also you need to migrate the folders
/Library/Application Support/Aperture/ from your old Macintosh HD and
~//Library/Application Support/Aperture/ from your Home folder.
But running the installer would be much preferable.
-- Léonie

Can I instal the adobe creative suite in my Mac mini 2009?

I want to instal PhotoShop and Illustrator cc 2014 on my Mac mini 2009 version and the system requirement in PhotoShop is
Multicore Intel processor with 64-bit support
1024x768 display (1280x800 recommended) with 16-bit color and 512 MB of VRAM (1 GB recommended)**
OpenGL 2.0–capable system
I don't know where to check the specification even go to the System Information. Can anyone help? Thanks!

The early 2009 Mini has
Nvidia GeForce 9400M using 128 MB or 256 MB of DDR3 SDRAM
The late 2009 MIni
Nvidia GeForce 9400M using 256 MB of DDR3 SDRAM
Thus, if it does even install it will be slow.

Installing already purchased PSE 12 on new mac?

I have already purchased PSE 12 and have the serial number, but I don't know how to install this on the Mac I received for Christmas. Anyone?

photoshop elements is dual platform so your serial number for windows should work with the mac. just download the mac installation file and install with your serial number,
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
for other users that might check this thread with other adobe product platform problems, most other non-cc adobe products you would need a cross-grade, http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

Cannot install Final Cut Studio 7 on new Mac Pro

I've just purchased Final Cut Studio 7 (Academic edition) for my Mac Pro (brand new G4 running 10.6.2), and it refuses to install. When I start the download package I get an Alert:
"Final Cut Studio Installer requires that your system have a Quartz Extreme capable video card."
and just quits. I looked on the specs online (http://www.apple.com/finalcutstudio/specs/) and it states that I need
"ATI or NVIDIA graphics processor (integrated Intel graphics processors not supported)"
I have 2 NVIDIA graphics cards, both GeForce GT 120. Are these not Quartz Extreme capable video cards?

First of all you don't have a G4. A G4 is an obsolete computer that doesn't run Final Cut Studio.

Installing and activating Creative Suite 6 Design Standard on two computers?

Hello!
I purchased Creative Suite 6: Design Standard as a physical copy (with a CD) about a couple of years ago. I've installed it on my iMac, but now that I purchased a Mac Book Pro, I'd also like to install the package on the laptop. My new Mac Book Pro 13" with Retina display does not have a CD/DVD drive.
First of all, is it possible to have an Adobe package installed and activated on two computers simultaneously?
I tried to download the Creative Suite 6 from the Downloads on Adobe website and activate it on my laptop with the serial number that I received when I purchased the product, but the serial number did NOT work. It says "The serial number you entered is invalid." Does this problem occur because the serial number is in use on the Creative Suite, which is installed and activated on my iMac?
Is there another way to download + install + activate the package on my laptop? Obviously without a CD/DVD drive I cannot use the physical installation CD that I purchased.
Thanks for help in advance, I really appreciate it!
– Miina

Hello!
Thanks for the reply. I've been looking into this problem more but haven't been successful in solving it. Getting a bit frustrated with this!
The serial number seems to be the issue.. I don't know why it won't go through. Do I need a different serial number to activate a Creative Suite 6 Design Standard downloaded from the Adobe website? I used the same serial number that can be found on the back of the product box that I purchased a couple of years ago. So far I have installed and activated my product only with my iMac, and now attempting to activate it with my Mac Book Pro, so the problem is not that it's been activated too many times.
When I finally do manage to activate this software also on my laptop, do I have to deactivate and activate it every time I wish to switch from one computer to the other? Is there a limit to how many times it can be activated/deactivated?
Thanks again for your help!
P.s. I also consulted this person https://forums.adobe.com/people/Nikhil%20Bisne (not sure if he is around, though) on my issue, because he was able to help somebody with a similar issue here: Re: Invalid Serial Number . The difference being that this person was activating their software for the first time, I'm trying to activate it a second time on a different machine (while still keeping the software activated on the first machine).

Can't install Illustrator from Creative Suite (serial number not recognized)

Years ago, I bought the first Creative Suite (upgrade). Illustrator was working fine on my old computer. Since then, I've upgraded Photoshop and Dreamweaver individually (I didn't upgrade Creative Suite).
Now I need to install Illustrator on my new computer, but the installation fails:
(1) I tried to install Illustrator separately (from the Illustrator setup.exe file on the disks) and I input the only serial number I have (which is for Creative Suite) and get a "this isn't an Illustrator serial number".
(2) I tried to install Creative Suite but it prompts me for the location of Photoshop ... an OLDER version of Photoshop. I've got Photoshop CS5, but the installation correctly says that isn't an earlier version.
I believe I purchased my first Photoshop in 1997-ish. Do I really have to start from the beginning and install EVERY VERSION of Photoshop that I ever bought/upgraded in order to install Illustrator from the CS upgrade disk?
I tried looking for an Adobe phone number, but no joy.

> Which versions of which software do you have exactly?
Have, or installed?
I have Photoshop LE, Photoshop 4.1 (I think it was -- the first version with layers), Photoshop 5.5, Photoshop 6, Creative Suite, Photoshop CS2, and Photoshop CS5.
After I purchased Creative Suite, I just wanted to upgrade the individual programs rather than the whole Creative Suite. However, I believe I purchased upgrades all along the way.
For Dreamweaver (though not the issue here), I started with the Macromedia programs, so the upgrade line started 'way back at Macromedia (and the installation of Adobe DW upgrades requires live tech support; unfortunately, as I can no longer find a phone number for Adobe, I guess I'd better hope nothing ever happens).
Anyway, does that help? You can see why I don't want to reinstall all those versions just to install Illustrator.
(And thanks for your help.)

I have purchased creative suit cs6 by download, i have it on my MAC, can upgrade and have it on another device? i.e. 2 devices?

AS above, sorry I'm new, but like my heading,
i have purchased creative suit cs6 by download, i have it on my MAC, I would like to have it on another MAC but don't want to pay full price again so not just upgrade and have it on another device? i.e. 2 devices?

You can install and activate each license on 2 computers. No problem there. Read the EULA:
Licenses and terms of use | Adobe
Mylenium

I purchased Creative Suite 6 Design Standard for windows, but I now have a MacBook, how can I download it onto my Mac - please tell me I don't need to spend another £1000!! :(

I purchased Creative Suite 6 Design Standard for windows, but I now have a MacBook, how can I download it onto my Mac - please tell me I don't need to spend another £1000!!

Change product platform or language
You can swap languages/platforms for a latest version product (CS6 only) if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
Alternative: If you wish to continue using the software on the Windows machine as well then your only recourse without buying again would be to install a Windows emulator on the Mac so that it has the rght environment to install in

I cannot install previously purchased creative suite on new Mac...

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