I cannot install the component for QuickTime to convert videos done by a Sony video camera. My iMac tells me that software is designed for previous versions of Os x. Any ideas?

I cannot install the QuickTime component for MPEG-2 to read and covert video files created by Sony video cameras. My iMac tells me that the software is designed for previous versions of OS X.
Any ideas?

Ok, so after like 4 days of going through all these different issues, I figured out that several programs weren't downloading, and it was an issue with my wireless connectivity messing up the digital signatures, so if you plug in your comp to the modem and delete your temp files, it should start to work!

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HT4972 after the update, my iphone is not starting, and itunes is not reading my iphone, itunes tells me that there is no sim card inserted, which is wrong, any solutions?

after the update to IOS 5.1.1, my iphone is not being activated, it tells me ''your iphone could not be activated server is temporarily unavailable. . . .'', and itunes is not reading my iphone, itunes tells me that there is no sim card inserted, which is wrong, any solutions?

Does your computer recognize other iPhones?
If the problem is only with this iPhone, try following along with this Apple doc -> iOS: Unable to update or restore
If the computer doesn't recognize other iPhones, try following along with this Apple doc -> iOS: Device not recognized in iTunes for Windows

After the recent iPhoto upgrade, I've completely lost access to the application and my photos and it says that its not supported on this version of Mac. Any idea whats gone wrong?

After a recent upgrade, I've completely lost iPhotos and all my pholto files.
It now comes up with 'You cant open the application iPhoto because it is not supported on this type of Mac'
Any ideas whats gone wrong?

Reinstall it:
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

Windows Media Player plugin has stopped working since I installed Firefox 4. I have the newest version of the plugin, worked fine with the previous version of Firefox. Any ideas?

I have tried the suggestions on the help and troubleshooting pages including uninstalling and reinstalling plugins and Firefox 4. disabling the pop up blocker did not help either.

I have had the same problem since I installed Firefox 4.0.
Thank you for letting us know that The RealPlayer plugin conflict, was the source of this problem.
Another way to fix this (for good) is doing the following:
1) Click on "Tools">Options"
2) Click on the "Applications" tab
3) Search in the "Content Type" column, all the applications that start with the words "Windows Media." Click on the content that is listed to the right of each application's name and choose "Use Windows Media Player (default)."
By doing this, Firefox will avoid using the Windows Media Player plugin and will open the corresponding application directly with Windows Media Player.
I just did this and is working perfectly. Try it and let me know how it works for you.

I cannot install the latest version of itunes as I have old versions of bonjour and quicktime. I can't remove these programs either. Help please as I have tried almost everything I have found so far on the the web.

I cannot install the latest version of itunes as I have old versions of bonjour and quicktime. I can't remove these programs either. Help please as I have tried almost everything I have found so far on the the web.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

For Windows:
http://trials2.adobe.com/AdobeProducts/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe
For MAC:
http://trials2.adobe.com/AdobeProducts/APRO/11/osx10/AcrobatPro_11_Web_WWMUI.dmg
ACROBAT XI

Cannot install the updates for CS5.

Greetings. I re-installed CS5 when I changed the hard drive of my PC. Now I cannot install the updates although in my old setup, I had no problem and was able to update to CS5.5.
Should I download and install CS5.5 manually on top of CS5?
Or should I remove CS5?
Will my CS5 licence work for CS5.5?

Each time I turned on the computer I would get the message that several updates to Photoshop were available but could never download them or install them. Following your March 17th instructions did not do the trick. However after some trials and errors, I managed to get the updates to cs5 installed (unfortunately, I don't know how I managed!). I still cannot get cs5.5 but it's OK.
Someone from Adobe called me and suggested that I upgrade to cs6 at a special price but I declined the offer, thinking that at some point in the future, I may move to CC.
Thank you for your help, it lead me to a solution.

I cannot install the latest version of itunes for my ipad because i dont have the password for the installers in my macbook pro computer. please help

Please help. I cannot install the latest version of Itunes in my macbook pro computer as I don't have or seem to have forget my password for the installers. Thanks

You can download the 32-bit installer directly using this link: iTunesSetup.exe

I have just downloaded itunes. I cannot install QT as an older version is in place. Cannot remove the older version using CP. Any ideas?

I have just downloaded itunes. I cannot install QT as an older version is in place. Cannot remove the older version using CP. Any ideas?

Many thanks.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?
Message was edited by: b noir

After installing the latest itunes/quicktime update, I can no longer access the itunes store and my iphone does not complete syncing. What can I do to fix this?

After installing the latest itunes/quicktime update I can no longer acces the itunes store nad my iphone does not complete syncing. What can I do to fix this? I have tried uninstalling and reinstalling itunes. I have uninstalled and reinstalled windows updates. I have checked the firewall settings. what else?

The problem is with version 10.4.1. I had to reload 10.3 to get it to work. The recommendation from a previous poster worked for me. Here was their list of steps:
Go to Control Panel>Programs>Uninstall
2. Uninstall the following Apple programs in the following order:
     a. iTunes
     b. QuickTime
     c. Apple Software Update
     d. Apple Mobile Devices Support
     e. Bonjour
     f. Apple Appllcation Support
3. Reboot PC
4. Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)
If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes. To correct this:
5. Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file
6. Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
7. Copy and Paste this file back into the iTunes folder
8. Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
9. Reboot PC

I cannot uninstall itunes version 10.7.0.21 from my laptop use of that I also cannot install the new update.

I cannot uninstall iTunes version 10.7.0.21 from my laptop (windows 7), therefore I cannot install the new iTunes version....!
Every time I try to do it, a "message" from the windows installer pops up saying "The feature you are trying to use is on a network resource that is unavailable", I try to find the installation package "iTunes.msi" but I can never find it either...!
The funny part is, I can still use this version, but I would like the have the update, which can make my computer much faster than now!
Can someone help me out??

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Hi, i updated my OS to mavericks but i cannot install the software, it says my S.M.A.R.T. drive has errors, what do i do?

hi, i updated my OS to mavericks but i cannot install the software, it says my S.M.A.R.T. drive has errors, what do i do?

Hi
Try to delete all content (format by clean install), then you can install Mavericks, however I think its better to add mavericks into External fladh drive (USB)
to do clean install"
the language in the screenshot is Swedish which is same in English "Radera= delete), make sure you do back up first for you photos, music, documents,,,,,etc.

I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro

I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro

An Duine please see Creative Cloud Help | Creative Cloud for desktop for information on how to resolve the current error.

I cannot install the latest version of itunes on my pc

please help ! i cannot install the latest version of itunes on my pc , my operating system is windows xp.
i called i couldn't get help over the phone, i tried the web no help there i just don't know what to do i cannot even use my iphone to sync without the latest version.
Message was edited by: mzzdam1615

Yup, count me as one of many with the same problem. My PC will not recognize my phone and says my iphone needs the latest version of itunes. My PC can't download 10.7; everytime I try it says "thanks for download itunes" but does nothing at all and I still have the prior version. I have rebooted my computer umpteen times. I have turned my iphone off umpteen times and back on. I cannot sync it and am afraid to even try my ipad.
HELP!

HT1925 I cannot install the latest version of Itunes under Windows XP because itunes.msi cannot be found in order to remove the older version (11.0.1.12) of itunes

I cannot install the latest version of Itunes under Windows XP because itunes.msi cannot be found in order to remove the older version (11.0.1.12) of itunes. Is there any other way I can accomplish an upgrade without using the Itunes.msi file?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I cannot install the component for QuickTime to convert videos done by a Sony video camera. My iMac tells me that software is designed for previous versions of Os x. Any ideas?

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