I cannot launch the app store from any device

i cannot launch the app store from any device.

Well, mind showing us a screenshot of what happens?
Does iTS at least work?

Similar Messages

  • I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

    I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

    Nothing happens.  iTunes just hangs up every time, saying "Accessing iTunes Store."  It does that for a very, very long time, then nothing.  Here is what happens when I run diagnostics.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    LENOVO Lenovo H420
    iTunes 10.7.0.21
    QuickTime not available
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0015AF9C035D73D0
    Current user is not an administrator.
    The current local date and time is 2012-09-15 18:28:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
    Description: Intel(R) 82579V Gigabit Network Connection
    IP Address: 192.168.1.10
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Sep 15 17:52:30 2012
    Lease Expires: Sun Sep 16 17:52:30 2012
    DNS Servers: 192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-04-29 17:37:19.
    **** Device Connectivity Tests ****
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Brooke, iPod touch (2nd generation) running firmware version 4.2.1
    Serial Number: 9E******75J
    Most Recent Devices Not Currently Connected:
    iPod nano (6th Generation) running firmware version 1.2
    Serial Number: DC*******DVY
    iPhone 4S running firmware version 5.1.1
    Serial Number: C8*******TF9
    iPad 2 running firmware version 5.1.1
    Serial Number: DK*******FHW
    **** Device Sync Tests ****
    Sync tests completed successfully.
    <Edited by Host>

  • I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

    I cannot access the App Store from my iPhone 4S with iOS7. How do I fix it?

    Hey 8325,
    There's an article that goes over what to do when you're having issues connecting to the iTunes store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    You'll want to follow the steps in the "Troubleshooting on an iPhone, iPad, or iPod touch" section.
    Take care,
    Delgadoh

  • Cannot connect to iTunes store from any device

    I can't seem to connect to iTunes store from my Macbook pro, iPhone or iPad. This problem just happened recently, no idea what's wrong.

    Hi tracyk223,
    Welcome to the Support Communities!  It is puzzling that you cannot access the iTunes Store from three different devices.  Were you able to access other websites?  The first step would be to make sure your internet connection is working.
    Another thing to try would be to follow the steps for the iPhone in the article below and see if you can make a cellular connection instead of using Wi-Fi.
    Can't connect to the iTunes Store - Apple Support
    http://support.apple.com/en-us/HT201400
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time. 
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Hopefully, one of the troubleshooting steps outlined in the article will get you back on track...
    Happy Holidays!
    - Judy

  • When I launch the app store, I get "minecraft." It will not allow me to return to the "featured" menu. I've tried rebooting / killing the app, but nothing has worked. Any insight?

    When I launch the app store, I get "minecraft." It will not allow me to return to the "featured" menu. I've tried rebooting / killing the app, but nothing has worked. Any insight?

    I have also tried the fixes offered in this forum such as using the "Other" mail in setting up the gmail accounts, and not using the dedicated gmail setting.  I also went to google and signed in and enable the additional devices.  I had the same problems with the original account I set up for gmail, but it corrected when i went to using the "Other" instead of the Gmail button.  I was able to set up the new gmail accounts on my iphone without problem and on my husband's ipad1 for his gmail account.  Just the ipad 2 is giving me problems.   Again, thanks for any suggestions.

  • Details:  i can not buy any thing from the app store and any thing from in side any games pls fix my problem urgent and as soon

    Details:
    Hi i can not buy any thing from the app store and any thing from in side any games pls fix my problem urgent and as soon
    Note this is second email pls answer and fix my problem
    <Email Edited by Host>

    These are public forums, you are not talking to iTunes Support here (most of the people here, including myself, are fellow users) - I've asked the hosts to remove your email address from your post
    If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • When I launch the apps store, the google maps download page shows and I am unable to proceed to the store in spite of having already downloaded google maps. Any clues on rectifying this please?

    When I launch the apps store on my iPad air I can see the store in the background but in the foreground is the google maps download page. I have downloaded google maps but the information page seems to be over riding the apps store. Any clues on rectifying this please?

    Hi Sallythyme,
    Thanks for using Apple Support Communities.  Forcing the App Store to close and restarting/resetting your iPhone may help remedy this:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    Cheers,
    - Ari

  • I am unable to launch the app store. It terminates with an error.

    I have never been able to successfully launch the app store on my MacBook Pro. The icon momentarily appears in the dock then quickly disappears. An error is generated and is sent off to Apple, but nothing appears to have been done to either correct this problem or to give my any quidance in resolving this issue. Consequently, I am unable to upgrade to Lion (or to get anything else from the Apple Store, for that matter).

    Sadly, that did not resolve the problem. The app still terminated and generated an error. Any other suggestions?
    Here is the first portion of the error it generates:
    Process:         App Store [3200]
    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [239]
    Date/Time:       2011-08-17 21:43:21.942 -0700
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          23825 sec
    Crashes Since Last Report:           10
    Per-App Interval Since Last Report:  21 sec
    Per-App Crashes Since Last Report:   6
    Anonymous UUID:                      4133601A-34FD-472F-98E6-73E4DE9BFC06
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10037c3c0 Size={0, 0} Reps=(
    )>, because it is size zero.'

  • HT204053 I have changed my Apple ID in iTunes, which I access through my current ISP! I have another - old ISP on my mobile which I originally setup to access the App Store. I cannot access the App Store via old Apple ID. How do I change to new Apple ID?

    I had two (2) different ISP's, one for the mobile phone and one for the computer. I have changed my Apple ID in iTunes, and also changed my ISP provider for my mobile phone. NOW I cannot acces the App Store (through the iPhone icon. How can I change the Apple ID for access to the App Store which keeps requesting the 'old' Apple ID (lost the password and cannot get help as ISP is no longer available for help) Have tried syn, no rsult, I have the new Apple ID as Apple ID on my mobile phone. Help required here???

    To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
    If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account.  To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • TS1424 I am unable to open the Apps store. Any suggestions as to what the problem might be?

    I am unable to open the Apps store. Any suggestions as to what the problem might be?

    Hi Helen5012,
    When troubleshooting iTunes Store connection issues, the following articles provides the best information:
    First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    If the above did not resolve your issue, refer to the following:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    If you haven't been able to connect to the iTunes Store:
    - Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    - Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
    - Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
    - Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    - Try resetting (turning off and then on again) your Wi-Fi router
    - If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
    Thanks,
    Matt M.

  • I CANNOT USE THE APP STORE APPLICATION, AS SOON AS I'M TRYING TO DOWNLOAD AN APPLICATION THE FOLLOWING MESSAGE SHOWS UP:INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE

    I CANNOT USE THE APP STORE APPLICATION, AS SOON AS I'M TRYING TO DOWNLOAD AN APPLICATION THE FOLLOWING MESSAGE SHOWS UP:INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE
    ANY IDEEAS?

    To the right of this thread, is a box like this:
    Click any of those links

  • My ipod says is has wi fi but i cannot access the app store or anything else online

    My ipod says I have wi fi but I cannot access anything online.  It worked for a long time then quit. I have already reset everything and started over and I still cannot get it to work???

    First off, make sure you can access the internet from your computer.  If that does not work then you have issues with either the router or you Internet Service Provider.
    If you can surf the web, try accessing the Apps Store from iTunes on your computer, not your iPod.
    If you can get to the Apps Store via iTunes, try again from your iPod.  If that does not work you may have to restore....

  • How do I switch the App Store from US to Australia?

    I am in Australia but a friend somehow changed the App Store from Australia to us. So I am unable to download any apps. How can I change it back to the Australian App Store?

    Change to Australian App Store
    1. Tap "Settings"
    2. Tap "iTunes & App Stores"
    3.Tap "View Apple ID"
    4. Enter your user name and password.
    5. Tap "Country/Region."
    6. Tap "Change Country/Region"
    7. Select the region where you are located.
    8. Tap "Done".

  • HT4910 How do you transfer movies I purchased from the app store from iPad to iPad?

    I've bought another ipad2 and I can't figure out how to transfer my movies I purchased from the app store from one iPad to another iPad. Can anyone help?

    You can either sync with iTunes to transfer them to your iTunes library, then sync them to the new iPad by selecting them on the Movies tab of your iTunes sync settings and syncing.  Or, you can download them directly to your new iPad as a past purchase for free (see http://support.apple.com/kb/HT2519) if permitted by the studio (not all permit this).

  • All of my apple sets (iphone, ipad and computer) cannot connect the app store since yesterday, what's wrong with the app store?

    All of my apple sets (iphone, ipad and computer) cannot connect the app store since yesterday, what's wrong with the app store? do you know? or do you have have the same experience?

    I still have access.  Must be your phone or your internet connection.

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