I cannot load my Zen Micro any longer (warrant

I hop you understand what I'm write because I am not the best in English:
Before approx. .5 years I bought a MP3-Player (Zen Micro). But now I cannot load it any longer and this is not because of the cable!
Sinc 2002 in Germany all manufacturers of technology must promise a warranty of 2 years but the shop has said Creative gives only one year warranty and therefore they do not repair it.
what can I do?
In German:
ich hab jetzt meinen MP3-Player (Zen Micro) seit ca. ,5 Jahre. Hin und wieder l?d er nicht und reagiert nicht, wenn ich ihn an den PC anstecke. ich habe schon andere Kabel benutzt. an den kabeln liegt es nicht!
jetzt aber meine eigentliche frage: seit 2002 ist in Deutschland eine verpflichtende Garantie/Gew?hrleistung von min. 2 jahren auf Technische Ger?te gesetzlich festgelegt worden!
Der Laden in dem ich das Ger?t vor ,5 Jahren gekauft habe verweigert aber die R?cknahme, da er sagt, dass Creative nur Jahr diesen Service ausf?hrt!
Stimmt das und was kann ich tun?Message Edited by michig on 03-3-200705:40 AM

Nicht Garantie und Gew?hrleistung verwechseln, das sind zwei paar Schuhe.
Die Garantie ist eine freiwillige Leistung des Herstellers.
Die (gesetzlich vorgeschriebene) Gew?hrleistung betrifft den H?ndler. Auf dem Papier zwei Jahre, ja, allerdings wird nach 6 Monaten die Beweislast umgekehrt. Das hei?t du mu?t dem H?ndler nachweisen (Gutachten etc., f?r das Geld allein bekommst du wahrscheinlich schon ein dreimal besseres Neuger?t), da? der Mangel bereits beim Kauf vorlag/angelegt war.

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eX
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