I cannot locate tabs in my banking website to make payments etc.

I online bank with Fifth Third. When I open the site there is no longer a set of tabs which includes the "make payment" option. I called the bank and they had me install Internet Explorer and clear my cache but that did not help. This feature has always been there.

It is possible that the website isn't compatible with Firefox 13.0.1.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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