I cannot locate the 24 digit serial number to install my Adobe photoshop elements 12 on my Mac computer. Any help is appreciated!

I recently purchased the Adobe photoshop elements 12 and cannot install on my Mac desktop since I cannot locate the 24 digit serial number. All the numbers on the back of the box are not 24 digits. Please help! Thanks!

Find your serial number quickly

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I don't have the product box, thus I don't have the serial number. I cannot get hold of a warm body at Adobe or even an real onlline contact link. How am i supposed to find the correct serial number to install my original Photoshop Elements 12 product ?

HELP. where do I get a serial number if I no longer have the product box (oops) and I still need to install the software. Is a human even working at Adobe? Do they ever look at email? I can't be the only person with this problem.

Here is a link to a page with options to help make contact (see chat and phone options down the page):
http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I can't find my serial number and I'm downloading photoshop elements on a new computer.

I can't find my serial number and I'm downloading photoshop elements on a new computer.

Please see : Find your serial number quickly
Thanks,
Anwesha

I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

I'm also getting the "invalid serial number", but I'm wanting to upgrade my 5.1 to 5.1.4 to take advantage of HDV 720p/24 support. Is the 5.1.4 update even an option still? I really don't want to be forced to upgrade to FCS2 and shell out $500, just to get this one feature that was included in a patch.
I went to the Registration page and it actually allowed me to register the serial number... (which I'm pretty sure I already had), but it still won't let me in to download any updates. Also, the email confirmation that was supposed to be sent has not arrived 20+ minutes later.
Very strange. I called Apple support and they estimated a wait time of 15 mins... ugh.
Anyone have other suggestions?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

Trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

Thank you guys for the quick answer! Muche appreciated
I've tried all suggested solutions, but no luck :-(
- tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation. All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool. For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
> is not for 2012 R2.
For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
"SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! "

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.

Hi,
Please go to the link below to download Photoshop elements 11
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
To get your serial number from redemption code click on the link below
https://redeem.licenses.adobe.com/getserial/s/redeem
Thank you,
Mohd. Naseem

I have installed Adobe Photoshop Elements 8 onto my computer. I am able to open the Organizer in the Welcome Window but not the editor. why?

I have installed Adobe Photoshop Elements 8 onto my computer. I am able to open the Organizer in the Welcome Window but not the editor. why?

The serial number will be on the disc case, not the outer box. Find your serial number quickly

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

Thank you for responding. Nothing actually worked! After reading the posts online, I called Apple. They indicated they have seen problems with some software after their upgrades. The technician was able to fix the problem on my computer remotely, but I have no clue what he did! But, it was definitely related to their recent upgrade to my computer.

Adobe Photoshop Elements 12 for Mac does not show up in Applications. Tutorial for editing from iPhoto shows selecting the Adobe software in Applications. Am I missing a step in registering product?

Adobe Photoshop Elements 12 for Mac does not show up in Applications. Tutorial for editing from iPhoto shows selecting the Adobe software in Applications. Am I missing a step in registering product?

I answered my own question: There's a difference between "download' and "install." Hunt for "install" (1.5 hrs in my case) and line up your passwords, Adobe ID, etc, then install. Took 15 min. The right choice shows up in Applications. Now it's on to figuring out why photo selected for edit in iPhoto does not show up on screen in Elements.

Purchased Adobe Photoshop Elements 13 for Mac on line. Followed for instruction the email I got. Pressed download. Now a second screen appeared with possibility to press Akamai Download manager. Do I press it?

Do I have to press Akamai Download Manager after I did the following?
Bought Adobe Photoshop Elements 13 for Mac on line. Followed for instruction the email I got. Pressed download. Now a second screen appeared with possibility to press Akamai Download manager. Do I press it?

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

I located my code in my account (in order to install Adobe photoshop elements 13) and received an error code stating my code was invalid. I cannot locate my new serial number.

I wish to install Adobe Photoshop Elements 13. I located my serial number in my old account and when I entered it, I received an error message that the serial number was invalid. I cannot locate my serial number and cannot complete my sign in.

Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html
or
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Asking for 16-digit serial number after installing new motherboard

Hi, my computer's motherboard died and I got a new one installed. I own Creative Suite 6 Design and Web Premium and it is installed on this machine. Since I got the new motherboard, if I start up an Adobe application the Adobe Application Manager pops up and asks me for a 16-digit (all numerals) serial number. But the CS6 serial number is NOT all numerals and is NOT 16 digits, so it won't let me type it in. I have no other serial number. How can I fix this? Currently my apps are still working, but I think they think they are a trial version that expires in 30 days. I'm using it on a MacBook Pro running OSX 10.9.3. Thanks.

YOu are wrong. Serial numbers are always only numbers. What you have is an eligibility code. Since you obviously already activated it a nd exchanged it for a final serial number, it must be somewhere on your account or your archived e- mails. If not, contact support directly by web chat.
Mylenium

How can I find out the intended serial number to install elements 13 if the number on the disk sleeve gets rejected?

the installation routine says the serial number is on the sleeve and should be 24 symbols of letters and numbers, but the number there doesn't match 24 symbols and it gives me a wrong number rejection window. I'll have to get a refund for this software purchase if Adobe can't get me registered with some kind of service. Is that what I should do?

if that first link didn't help you find your serial number, is there a 'redemption code' in your box? Redemption Code Help
but make sure you check that first link, first.
if neither link helps find your 24 numeric serial number (6 groups of 4 digits), contact adobe support -
https://helpx.adobe.com/contact.html

How to get the card serial number while installing applet

I understand that I can retreive the card serial number from CPLC data. The getCPLCData () requires APDU objects in which it is not available at installation time.
Does anyone suggust to me how to retrieve serial number while applet installation?

while INSTALL is running?
I guess there is no way to do this...

I cannot locate the 24 digit serial number to install my Adobe photoshop elements 12 on my Mac computer. Any help is appreciated!

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