I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

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Hello, okay? On September 13 I bought an iPad and in October bought a game on the app store problem is that when informed the card number dropped normally, but then went on to ask for a new form of payment because one had given any errors, and so not lowe

Hello, how are you? On September 13 I bought an iPad and in October bought a game on the app store problem is that when informed the card number dropped normally, but then went on to ask for a new form of payment because one had given any errors, and so not lowered any other game and not upgraded the already downloaded. I do not know what exactly I have to do, because if informed a new payment method continues with the same problem, checked the card bill and really had given an error, because there was no billed the game. I ask you to verify what happened and explain to me what I need to do, because my single card is Visa's and do not intend to return others to use the services of the App Store.
Thank you for understanding.

I think you need the app store support. http://www.apple.com/support/mac/app-store/contact/ Go there and use one of the methods to contact them about your issue and they should be able to help you out.
This forum isn't checked by Apple employees but is for users to help each other out.
Phil

I can not update my installed apps from the App Store Update page. I can individually update from the App Store Purchased page. I tried a soft reset but still unable. Any suggestions?

I can not update my installed apps from the App Store Update page. I can individually update from the App Store Purchased page. I tried a soft reset but still unable. Any suggestions?

You are doing all that you cn do right now other than to update the apps in iTunes on your computer and sync them to the iPad.
There has been a problem with the App Store updates tab for a few days now and we are all waiting for Apple to fix it.
Look at all of the discussions on the iPad forum that are talking about this right now.

Whenever I updated or downloaded a new app from the App Store, a message appears saying: "Account Not In This Store Your account is not valid for use in the U.S. store. You must switch to the Swedish. store before purchasing." I made some research onl

Whenever I updated or downloaded a new app from the App Store, a message appears saying:
"Account Not In This Store
Your account is not valid for use in the U.S. store. You must switch to the Swedish. store before purchasing."
I made some research online and asked a few of my friends with the same problem. All they did was sign out of iTunes from settings>iTunes & App Stores or from the App Store itself and signed back in. It worked for many of them but not with my iPhone 4s. It really does get on my nerves to always sign out and back in to the App Store as it sometimes works and allows me to update and download or most of the time it doesnt.
When viewing my Apple ID account on my iPhone (after entering the password) it either views my account or says:
"This Apple ID is only valid for purchases in the U.S. iTunes Store. You will be switched to that Store. Try your purchase again."
So I press on OK then either switches me to the App Store app of its choice, or says "Cannot connect to iTunes Store".
I tried restoring iOS6 hoping it was a bad installation, but i still have the same problem.
Can anyone help me please?
Arian

Are you sure your AppleID is NOT tied to the US store? If you are trying to buy an app from the Swedish store you will be unable to do that. Some apps are only available on certain stores. That is why you get the "Cannot connect to the iTunes store" message when trying to buy that app. Your updates are being done from the US store ; thats why you can update sometimes and sometimes not.
If you keep encountering problems contact iTunes support. They will help you sort it out.

I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info???

I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info??

This is the only way I now how to create an account without credit card info
http://support.apple.com/kb/HT2534?viewlocale=en_AU

AOL mail not updating. Spinning wheel just keep spinning. It hasn't updated in 5 days. I can use the AOL web site and access it on my android phone, but not on my MacBook Pro. OS 10.6.8

AOL mail not updating. Spinning wheel just keeps spinning. It hasn't updated in 5 days. G-mail updates normally. I can use the AOL web site and access it on my android phone too, but not on my MacBook Pro. OS 10.6.8

Hello robe427,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you are unable to receive email from one of your accounts, please follow the steps in the article linked to below.
Mac Basics: Use Mail on your Mac
Take care,
Alex H.

Why does apple allow apps in the App Store hijack your Internet when certain websites? Why doesn't apple remove their products from the App Store?.

Why does apple allow apps in the App Store hijack your Internet when certain websites? Why doesn't apple remove their products from the App Store?.

Apple saw it as their responsibility since the redirection took me to the App Store. They assisted me in stopping the redirection which is occurring on many peoples iPhones. It's a have java script problem that adking is using to get you to buy their games. The websites work normal and then all of the sudden the website is taken over by adking.com. You can no longer use the website as it immediately takes you to the App Store without ever showing a popup to cancel the redirection. They were very helpful fixing the problem should others experiencing this specifically with adking.com.
No need to get defensive. I'm not the only one experiencing the problem Apple said.

The App Store update page has gone blank on my ipad, any clue why or how to fix?

The App Store update page has gone blank on my ipad, any clue why or how to fix? Updated everything and synced. App Sore icon shows there are updates.

Until Apple resolves this problem, when you are in the App Store, if you have updates, try going to your "Purchased" Apps and you can update from there. Apps with updates will show "Update" next to them, just tap on "Update" and the update will be installed.

I'm trying to download os x but i can't get past the app store preview page i'm running 10.6.8?

I'm trying to download mavericks from the app store i get to the preview page but can't get past that page any farther i'm running 10.6.8
any ideas?

Make sure you don't forget about Rosetta.
And you meet Mountain Lion Apple hardware requirements, and backup your data to at least two separate places, making sure neither is connected to the machine when the update is installed, and check that all your drivers are compatible as well. Only upgrade to Mavericks if there is software you need Mavericks for. Otherwise stay put until everything is up to date.

The iOS device software needs to be updated,but APP Store Update page appears as a blank page.

Need help.Thanks!

You don't update an iPad's iOS version via the App Store app. If you are already on iOS 5+ then you should have a Settings > General > Software Update option for direct update on the iPad. If you are on iOS 4 then you can only update via your computer's iTunes.
To update via your computer, connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (File > Devices > Transfer Purchases on iTunes 11). You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'.
Then start the update by selecting the iPad on the left-hand side of iTunes (on iTunes 11 you can enable the left-hand sidebar via option-command-S on a Mac, control-S on a PC), and on the Summary tab on the right-hand side clicking the Check For Updates button
A first gen iPad wil update to iOS 5.1.1, and an iPad 2 and 4 to iOS 6.1.2

HT4061 Why I cannot open the apps store?...when I click on App Store I am getting a large empty square

Why can I not open the Apps Store as usual?

Close the App Store and reboot the iPad. Assuming you are running iOS 7 ....
Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the App Store app and then swipe "up" on the app preview thumbnail to close it.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

When I go onto the app store on my iPad when I try to redeem a code for a gift card, after I type I. My password it just asks me to type it in again. Same with viewing my account. What do I do?

This has been happening all of today. I go to the app store on my iPad and I choose to redeem a gift voucher and after I type in my password it just asks for it over and over again. Same with viewing my account. I can still buy apps without having to put my password in.

Nevermind, it's just randomly worked.

How do I remove my updated apps out of the App Store update page on my iPhone 5?

If I open the App Store from my iPhone 5 - there is a queue of EVERY SINGLE APP (which I have already downloaded and updated) and the queue is getting longer by the day as it dates back to September 21. I've owned and used every iPhone since the Day One release of the original iPhone and have never seen anything like this. That has given me a pretty good amount of knowledge and experience with Apple devices, iTunes and troubleshooting - but I cannot seem to find the cause of this aberration. I think I'd better ask for an exception - because after spending what I've spent on all Apple products? This one is on-the-house! Still, if you've beaten this same exact issue - I gladly welcome and appreciate your solution(s)!!

There is, currently, no way to remove them. Whether by design or not, is not known. I thought they rolled off after a week, but I can confirm they don't.

I can't get rid of the WSJ app from the app store home page..?

Went into the app store to buy the Wall Street Journal app.. Downloaded it successfully, opened the app (worked fine) and went back to the app store to get more stuff. However, the WSJ page won't go away! Normally when you open the product that's it, but not this time.
Any suggestions?

Svennis wrote:
Thanks for your help. Sorry for sounding thick but how do I do that? I can see how to open the task bar but not how to then close the app.
That depends on the iOS version you are using...if iOS 6 or below, touch and hold the app when the task bar is open, the apps will start to shake and get a red circile with a minus sign. Touch the red circle and the app will be dismissed.
With iOS 7, open the task bar, then you will have the row of icons but with a preview of the app above the icon. Swipe the preview, not the icon, up and away.

The App Store Search feature appears to be working again.... I hope!

I had the same issue that many users were reporting earlier today about not being able to use the search feature in the App Store. I have been experimenting for the last 15 minutes or so and it is working for me now.
Keep trying ... It may now be coming back for all soon.

It wasn't working for me earlier and I was experiencing the same weird behavior that everyone else seemed to be experiencing. I was getting the "Can't connect to iTunes Store" message when trying to do a search. Everything else worked, just not the search feature,
Anyway, all seems to be OK now. No bizarre workarounds needed.

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

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