I cannot login into my iTunes account ( error 5002 )

As in the title. :<

Try this article http://support.apple.com/kb/TS3297?viewlocale=en_US
open up the section on specific error codes and follow the steps under "error 5002"

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HT1420 Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.

Cannot get into my itunes account - login box comes up repeatedly

Cannot get to my account info - login box comes up repeatedly

Hello,
It seems that you may have an issue with your input source on your Mac since you can use your iTunes account on your iPad and iPhone.
On your Mac, go to the system preferences > language & text > input sources > check keyboard & caracter viewer
Now on the top right corner of the menu bar, you should have a new icon, click on it > show keyboard viewer.
Go to the iTunes store and try to connect to your account. The keyboard viewer will show you if you type correctly your password. Please be careful with capital letter and numbers.

HT5625 I cannot access into my itunes account from my appletv

I'm connected to Wifi but I cannot log on to my itunes account from the appletv

can you access youtube and trailers and other internet features because if you have no internet connection you can't access the account

Hi,i cannot log into my itunes account,keep getting error message-0x800b0101,any help,on windows vista

hi,error message appears anytime i try to use anything on the itunes menu,installed the latest updates and still no change.i can play song samples but cant purchase tracks etc....any help out there???

Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

Couldn't download an app and now cannot log into my iTunes account?

I had deleted Instagram a few days ago and I just tried to redownload it, but the icon wouldn't even appear; it just said "waiting" and disappeared. I then turned my phone off and tried it again, but still nothing. I tried downloading a different app and the same thing happened. I then reset it by using the home and lock buttons. It still did not work, so I logged out of my account but it wouldn't allow me to log back in. I keep getting the error message "Cannot connect to iTunes Store." I know that it's not my internet because everything else is working just fine and all of the other apps are working normally. Is anyone able to help me?

Hello xDiamond11,
Thanks for using Apple Support Communities.
See the following article for the error: "Cannot connect to iTunes Store"
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Take care,
Alex H.

I cannot get into my Itunes account in my Ipad.

My ipad will not let me into my any of my Itunes store & other APP's.

Hi,
If you are having problems with your Apple ID click here.
http://support.apple.com/kb/he37
Carolyn

I cannot sign into my iTunes account. My Apple ID email is no longer valid. What can I do?

i couldn't answer my security questions and when I tried to reset my password it sent it to an email that is no longer valid. Can I change my apole id?

You can create a new account, but all of the purchases that you did on your existing account will remain tied to that account, so only that account can potentially redownload them, authorise them on a new computer's iTunes and download updates to its apps.
To reset the account's security questions and/or password, if you don't have access to the email account then contact Support in your country to get them reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your primary email address and add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I changed my old email to a new one with a new password to give me anew apple ID but now I cannot get into my ITunes account as it has my old email.How I change it to my new ID

I changed my email and password for my AppleID but now I need to change it on my ITunes sign in.How do I do this.Help this is very frustrating.

Click on that Apple Id and then Sign out from that Apple Id and try to Sign In with your New Apple Id and see if that works.

Unknown Error 310 when I try to log into my ITunes Account

Has anyone else had a problem logging into their ITunes Account? I cannot log into my ITunes account from my macbook pro for weeks now and I keep getting the following error message
"We could not complete your ITunes Store request. An unknown error occured (310). There was an error in the ITunes store please try again later."
I have been able to log in to my account via wi-fi at home on my iphone...
I have contacted itunes support team and they have not been very helpful suggesting I sign up for tech support contract...HELP PLEASE..........

I had this same problem and discovered that my proxy settings for my network connection were wrong. To fix, I did the following:
1. Clicked on wireless network icon in upper right of screen
2. Selected "Open Network Preferences"
3. Selected the network interface I was using - in my case Ethernet
4. Selected the Advanced button in the lower right
5. Selected the Proxies Tab
6. Corrected my proxy server settings - in my case I did not have a port number set for my HTTPS proxy server.
From what I can tell, Itunes uses both HTTP and HTTPS protocols to connect to Itunes Store and to log in to Itunes Account (respectively). If you are on a network that requires you to use a proxy server, then you will have to make sure each of these protocols is set to use the correct proxy server URL and Port Number. Also, if you are on a network that does not use a proxy server, you need to make sure you don't have a proxy server set for these protocols.
Ideally, the proxy server settings are handled for you automatically when you connect to a new network, this isn't alwys the case however. Some older network don't support automatic configuration of the proxy server settings and you are forced to manually set the configuration. Most wireless and home networks I've run into don't use proxy servers, they are typically only used in large corporations to reduce network load on the intranet, or to manage external security threats.
Good luck

Can't log into my itunes account

I can access into itune store and get all the informations but cannot sign into my itunes account from my macbook mac os x 10.5.8 with itunes 10.3.1. An error message shows which says "Make sure your network settings are correct and your network connection is active, then try again"
I have also tried signing into my itunes account using other PC's, using the same internet connection and have been able to sign in. Had there been any problem with my network settings would i be able to access the itune store in the first place? Where and what is the problem here. please help

Am I the only one in this whole wide world with this problem?

After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account. There is a message appear and said "the operation couldn't be completed (com.apple.appleaccount error 403)" can you help me ? how can i fix this problem ? iPhone 4

After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account.
There is a message appear and said "the operation couldn't be completed (com.apple.appleaccount error 403)"
can you help me ? how can i fix this problem ?
iPhone 4, iOS 7
iPhone 4S, iOS 7, (com.apple.appleaccount error 403)"

Error: com.apple.appleaccount error 403
Recreate Error: On a Iphone/Ipad device that has "already" created the maximum of 3 per device Apple limit of ICloud account creation attempt to create or login to ICloud service tab in Settings. You will be presented with "com.apple.appleaccount error 403" which does not tell the laymen anything useful.
Cause: IOS 7 reports a "best guess" error instead of detailed error explanation.
How To Resolve Error: Find a device that has not been used to create an ICloud account the maximum 3 times and use it to create the ICloud account by logging into the Settings/ICloud tab with the Apple ID you want a ICloud account created for.
Keep in mind this will use up one of the three lifetime allowed ICloud account creations allowed by Apple on that device.
Also per support: If an existing account is logged into the ICloud service. A. Backup phone using iTunes on a mac/pc. B. At bottome of Settings/ICloud Delete the account "AND" all the user date from the phone. It will offer the Delete all data option. The reason for Deletion(and is why we backed up on a pc vs. the cloud) is when you create the new ICloud account it will backup all of the Device owners information to the wrong persons account.
Once you have created the new ICloud account log into that account on device that was presenting error: "com.apple.appleaccount error 403" it should allow the ICloud login.
Once you have verified the "device with error" is ICloud functional delete the ICloud account from the device used to seed the ICloud account and delete again all user data from cloud. Restore the recently created mac/pc Itunes locally created backup to the phone and then go to Settings/ICloud and login with the device owners Apple ID and password and verify your backup to the ICloud settings and Eureka! your done.
It took less time to do that for me to type this lol.

I updated to the latest IOS and now my passwords don't work. Reset 4 time which reset for my iPad and iPhone but I cant log into my itunes account using my apple ID it indicates an error, Help?

I updated to the latest IOS and now my passwords don't work. Reset 4 time which reset for my iPad and iPhone but I cant log into my itunes account using my apple ID it indicates an error, Help?

This may sound crazy, but download any free app. This often "shocks" the other apps into working.

Everytime i try to sign into my itunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800b0101). What does this mean and how can i fix it?

Everytime i try to sign into my iTunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800B0101). What does this mean and how can i fix it?

Hello zabetnz
Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.

I typed the wrong email into my itunes account. Now I cannot retrieve my verification email.

I typed the wrong email address into my itunes account. Now I cannot retrieve my verification email. How do I fix this problem?

This has nothing to do with itunes U. You may want to post in a more appropriate forum.
Try contacting itunes support:
http://www.apple.com/support/itunes

I cannot login into my iTunes account ( error 5002 )

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