I cannot open a PDF document

I have a customer that supplies remittance advice as PDFs and for the last 4 months I have not been able to open them. I get the error message advising the file was corrupted on production. can any one please help me find a solution?

C U Soon wrote:
I recieve them as Email attachments.
That could be the problem; attachments often get damaged during the transport.
Can you ask the sender of these documents to upload one of them to a file sharing server (SendNow, Dropbox, Google Drive, ...), and see if you can get the document undamaged?

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