I cannot open a webmail shortcut-what is the problem?

My husband has a shortcut icon that he uses to access his webmail. Just this week it did not open as usual. I tried replacing the shortcut with another one as suggested in your help section and it still does not open. All other shortcuts on our desktop are opening as usual.

What format is the song in? What is the exact error message iTunes is giving you?
B-rock

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