I cannot open downloaded files. The "Open" & "Open Containing Folder" options are grayed out, as well as the "Open" option. I have removed Kaspersky to sure.

I cannot open downloaded files. The "Open" & "Open Containing Folder" options are grayed out. Cannot right-click on the files to open. File does not appear in the targeted folder. If "opened," the files provide an error message. Issue is primarily with MS Word.

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.<br />
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.<br />
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.<br />
See "Disable virus scanning in Firefox preferences - Windows"
* http://kb.mozillazine.org/Unable_to_save_or_download_files

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After buying a new Macbook pro and opening an iTunes Match account most of my music is grayed out on my Mac and iPhone. I have not turned on iTunes match on my iPad and all my music is fine. How do I get my music back????

After buying a new Macbook pro and opening an iTunes Match account most of my music is grayed out on my Mac and iPhone. I have not turned on iTunes match on my iPad and all my music is fine. How do I get my music back????

The most efficacious way to get your music and other personal data onto your new Mac is to restore it from the backup you made of your old computer. Once that is done you can re-enable iTM on the new Mac and your iPhone.

HT6437 My itunes cannot locate my ipod. All the sync option are grayed out and diagnostics says that itunes cannot find usb ports and that no device is connected when it is. What should I do to solve this issue?

So itunes is giving me problems. Since around Christmas time, itunes decided to stop reading my ipod. I connect it to my computer with the usb cable and my computer will recognize that a device is connected but itunes will not. If I go to file->devices and try to sync, all of my sync options are grayed out, while before it would just automatically sync.
When I run diagnostics it tells me that under ports that it cannot find usb ports (it has a green circle?), a type of cable isn't found, and that no device is connected with the usb cable (which my ipod is). I have been trying to fix this issue but nothing is working. I've tried restarting my ipod, itunes, and my computer, i've also tried resetting my ipod and uninstalling itunes then reinstalling itunes but nothing seems to be working.
Does anyone know how to solve this issue?

Do the USB ports work for other devices?
Does the iPod charge?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
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iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
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I couldn't migrate outlook .pst files to thunderbird.when i tried to import from the tools tab all the options are grayed out.

I couldn't migrate outlook .pst files to thunderbird.when i tried to import from the tools tab all the options are grayed out.

http://kb.mozillazine.org/Import_.pst_files

HT203163 I cannot gift or purchase CARMEL and CARMEL VALLEY travel app at the iTunes store. The options are "grayed out" on my iMac. What's the problem?

I cannot gift or purchase CARMEL and CARMEL VALLEY travel app at the iTunes store. The options are "grayed out" on my iMac. What's the problem?

Many thanks.
With those symptoms, I'd try the following document:
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(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Contact Sheet II, Picture Package, & other options are grayed out on File menu

I just bought Photoshop Elements 11 yesterday, and Contact Sheet II, Picture Package, & other options are grayed out on the File menu.

I believe you need to be in the Expert mode for those commands to be available.
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Cannot Share - All Options are Grayed Out

New to iMovie '08 and having problems getting my projected rendered. Here's what I did: First, I imported 4 .mp4 files. No problem there. They came in in the order I wanted, all the thumbnails are fine, I can play it from the 'play' button at the very lower left and all I want to do now is burn to DVD. However, all the Share options are gray. Yes, I select the project in the Library before trying to Share. Of note, the 'play' button on the middle left at the bottom of the upper half of iMovie, if I press that, does nothing. What's going on? How do I get this thing rendered? Thanks!

David,
Have you moved the clips you wish to use in your project from the Library to the Project pane?
From what you describe, it sounds like you haven't.
You may find some answers in the tutorials here:
http://www.apple.com/ilife/tutorials/#imovie
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The apps on my iPhone 6 are grayed out and say "Waiting-" when i click on them.

I just upgraded to an iPhone 6. I backed up all my apps from my old iPhone 4 to my iTunes on my computer (MacBookPro). I then plugged in the new iPhone 6 and did a restore using the files from my old iPhone.
Everything transferred over perfectly but now, about half the apps I purchased on my old phone are grayed out. When I click on them they say "Waiting…" but nothing happens. Does anyone know how to fix this problem?

I am having the same problem. I have many dark icons that say waiting. I can't do anything with them. I can't even delete them because they do not get the little x on the upper right corner like the light apps get. I do not know what to do. If I call Apple they will charge me for support as my phone is over a year old.

RH 11: Search and replace in files: options are grayed out

Hello to all,
just wanted to replace a string in my RH Project. Using the Dialog "search and replace in files", the Option "ignore HTML-Tags" is grayed out.
Even if i create a new, empty Project: the same Problem.
Is this Option generally not available in RH11 or what is the Trigger to gray the Option out?
Sorry if I dont hit the English terminology used in RH, I'm using the German Version...
Regards,
Julian

Hi Julian. This sounds like you have the Advanced options displayed. try going back to the Basic options by clicking the double arrow icon in the top right hand corner:

I cannot download files from my Google Drive folder. Every time I try I get the message "The page isn't redirecting properly . . ."

This is a new install of Firefox. Everything works OK in Chrome or MSIE. I deleted google cookies and drive.google cookies, but no success.
I have followed this advice:
"You can set the Boolean pref network.cookie.thirdparty.sessionOnly to true on the about:config page to have third-party cookies act as session cookies." No success.
I checked this:
network.http.sendrefererheader - it is set to 2 (default)

''modrab [[#question-1050089|said]]''
<blockquote>
This is a new install of Firefox. Everything works OK in Chrome or MSIE. I deleted google cookies and drive.google cookies, but no success.
I have followed this advice:
"You can set the Boolean pref network.cookie.thirdparty.sessionOnly to true on the about:config page to have third-party cookies act as session cookies." No success.
I checked this:
network.http.sendrefererheader - it is set to 2 (default)
</blockquote>
Deleting the cookies.sqlite file did the trick, although I have no idea why - or why it wold be corrupted, since it was a fresh install of Firefox.
Thank you for your quick response.

My Adobe Installer stopped downloading halfway. The 'Cancel' and 'x' options are grayed out. Any suggestions?

The Adobe Installer says it is "Downloading Creative Cloud desktop" and I am unable to cancel it or help it make progress. My email link that led me to the download says that the download was already complete. Any advice?

The Adobe Installer says it is "Downloading Creative Cloud desktop" and I am unable to cancel it or help it make progress. My email link that led me to the download says that the download was already complete. Any advice?

When transferring photos from lightroom to photoshop my options of open such as smart object, merging into HDR are grayed out?

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Here a solution, is simple and, in my set-up, works very well.
5. Re: Automatic updates wont update to Camera Raw 8.5
Ashutosh.Nigam Jun 23, 2014 11:23 PM (in response to MB-Photography)
Please follow the below mentioned steps to resolve the issue:
Quit and Relaunch CC app
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_10491
Open the Adobe Creative Cloud application.
Mac OS: Go to the Applications folder and open the Adobe Creative Cloud alias.
Windows 7: Go to Start > All Programs > Adobe Creative Cloud
Windows 8: Open the Adobe Creative Cloud application from the Start Screen.
Click the Apps tab in the Adobe Creative Cloud applications.
Click on All Apps, then Previous Version
Your installed CC Product would be listed, Click on Install Drop-down and then select the CC 2014 to install.
After Successful Installation, Update your Product
Let me know if you are still not able to Update ACR.
Regards,
Ashutosh
Automatic updates wont update to Camera Raw 8.5

I use premiere and cannot access all of the transitions, they are grayed out. Why is this?

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Maybe you have them "filtered" at the top of the FX Window (Icons)

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Here are the help files from Overdrive:
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http://www.overdrive.com/files/TestDrive/playbooksetup-P100.pdf
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@}-`-,--
Web Development and Technical Services Librarian

When I select the lab color mode, many options are greyed out?

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I'm working on the Mac versions of CC and CC 2014. If I select Lab, those very same options are grayed out.

I cannot open downloaded files. The "Open" & "Open Containing Folder" options are grayed out, as well as the "Open" option. I have removed Kaspersky to sure.

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