I cannot open Google in Firefox. Why not??? This is since I "refreshed" Firefox.

Question

Ever since I refreshed Firefox, I cannot open Google which means I cannot access my Gmail account. This is very aggravating. Kindly help me to fix this problem I have tried the usual restart solution and it didn't solve anything.

Answer 1

As you may have noticed, the Refresh/Reset feature copies your settings (profile) folder to the desktop into a folder named "Old Firefox Data".
If Firefox was running reasonably problem-free before the Refresh, and you haven't deleted the Old Firefox Data folder from your desktop, there is a way to use the contents of that folder to revert the refresh. You might want to brew a fresh cup...
Check inside "Old Firefox Data" folder for a folder with a semi-randomized name. If there's only one, that probably has your old settings and add-ons. If there's more than one, you'll want to work with the one that was updated most recently.
Once you have identified the profile folder you want to restore, here is my suggested "old profile resurrection procedure":
'''Overview'''
These are the steps:
# Create a new Firefox profile
# Remove everything from that new profile folder
# Copy in everything from the old profile folder
'''Create a new Firefox profile (Windows)'''
Exit Firefox and start up in the Profile Manager by pasting the following into the Start menu search box, or the Start > Run dialog, and pressing Enter:
firefox.exe -P
''Note: Any time you want to switch profiles, exit Firefox and return to this dialog.''
Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.
'''Open the New Profile folder in Windows Explorer'''
Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* Help menu > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.
Leaving that folder open, switch back to Firefox, and Exit. When Firefox closes, the profile folder should be front and center, or you can activate it using the Task bar.
'''Copy Old Data in Place of New'''
In that new profile folder, select all the contents and delete.
Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things.
Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).
Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.
'''Start Firefox'''
Firefox should start up in that new profile with the resurrected old profile data. Success?