I cannot open itunes store

I cannot open my itunes store?, i have disabled firefox? any ideas please

I don't know how FireFox would be involved...  iTunes Store is accessed from within the iTunes application.  What happens when you run iTunes and click on iTunes Store in the sidebar (left side of iTunes window)?

Similar Messages

  • Just installed the latest upgrade for iTunes. Cannot open iTunes store?

    Just installed the latest upgrade for iTunes. Cannot open iTunes store?

    Hey there Ray Neilson,
    It sounds like you are able to open iTunes but cannot access the store. I recommend the troubleshooting from the article named:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues in Windows
    If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
    Update iTunes to the latest version.
    If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
    Try the steps to troubleshoot iTunes Store connectivity in Windows.
    As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
    Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
    If you're receiving a specific error message, follow these steps.
    If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
    You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    Drag the original hosts file to your desktop.
    Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
    When Notepad opens, choose Edit > Select All.
    Choose Edit > Delete.
    Choose File > Save.
    Close Notepad.
    Right-click the duplicate file, and choose Rename.
    Type "hosts" (without quotation marks) and press Enter.
    Restart your computer and try connecting to the iTunes Store.
     If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
    If the issue persists, try the troubleshooting in this article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Cannot open itune store / error 306

    cannot open itune store/ error 306. have removed and reloaded latest itune, still the same.

    Cannot connect to iTune Store
    (a) Sign out and sign in again (Settings>iTunes and App Store>Apple ID)
    (b) Check Time Zone and set to automatic (Setting>General>Date and Time)

  • Whenever I select iTunes It shows that it cannot open iTunes Store . What am I supposed to do for that ? Please help .

    Whenever I select iTunes It shows that it cannot open iTunes Store . What am I supposed to do for that ? Please help .

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I cannot open itunes store from my iphone 4s. When I press the application icon it seems to be open at first but then automatically return to the main menu. What can be the problem?

    I cannot open itunes store from my iphone 4s. When I press the application icon it seems to be open at first but then automatically return to the main menu. What can be the problem?

    Logout of the app store and iTunes store: Settings>iTunes & App Store>Apple ID. Go back to home screen and  reset the phone by pressing the sleep/wake and home buttons together until the Apple logo appears then release them.
    Once phone has finished rebooting go back to  Settings>iTunes & App Store and login with your Apple ID and password again. Then open the iTunes Store app again.

  • Cannot access itune store through ipad air. The message says "cannot open itune store".

    Cannot access itune store through ipad air. The message says "cannot open itune store".

    Cannot connect to iTune Store
    (a) Sign out and sign in again (Settings>iTunes and App Store>Apple ID)
    (b) Check Time Zone and set to automatic (Setting>General>Date and Time)

  • HT1725 why my macbook cannot open itunes store

    why my macbook white cannot open itunes store

    There are a number of other threads from people posting the same issue, I assume that there is a problem at Apple's end which they will need to fix

  • Cannot open itunes store with windows 8.1

    since getting windows 8.1, I cannot access iTunes store. I get a message saying that the network connection was terminated unexpectedly. I AM able to get iTunes with my Ipad, my laptop with windows Vista and even my I touch, so it Cannot be a connection problem. Help!! thanks. dpru

    Howdy micropru,
    The article linked below provides troubleshooting suggestions that’ll resolve most issues connecting to the iTunes Store, like the one that you saw after installing a new version of Windows on your PC.
    Can't connect to the iTunes Store - Apple Support
    I hope this helps,
    -Jason

  • I downloaded latest iTunes and OS and now cannot open iTunes Store or Synch my iPad. Any suggestions

    When I last uploaded the latest firmware I was not able to open the iTunes store. After being told it must be a firewall issue Apple finally told me that a number of people complained about the same thing. They told me to completely remove iTunes, QuickTimes, etc. and reinstall and that solved the problem. This time when I uploaded the latest forware version (10.5) it messed up my User profile adn I had to get that fixed. I realted the problem to Apple and they sennt the same suggestions as last time. However this time, removing and reinstalling did not resolve the porblem. In addition, it tries to back up my iPad before sychronizing to upload the latest firmware to the device and the backup process freezes the iPad and I have to close iTunes through Windows Task Manager and cannot do anything with iTunes until I reboot the computer. Any suggestions on how to fix this reoccuring problem. I am getign to the point where I dont want to use iTunes anymore.

    There is an App called "Videos" that came on you home screen.  This is were they go, it has Movies, bought or rented from iTunes. Music videos and TV shoes as well as pod casts. And even your very own home movies.
    Open it and there is at the top the different sections for each. (it only shows categories which have media in)
    I had to search the first time too.
    Benignjamin
    (Psychopomp)

  • Cannot open itunes store on my computer (windows 8) after last update

    I got a new computer which runs Windows 8 and I cannot open the Itunes store. Please help. Thanks.

    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Cannot open itunes store

    A problem more ppl have to deal with as i can see on this forum, but none of the info i found here helped me so far.
    When i try to open the store in Itunes on my PC (Win XP), it tries to load, but stops after a while and leaves me with a blanc screen (well, it's says 'Itunes store' in big, but i geus that's just the background). It doesn't give any errors or what so ever. besides that, my internet connection shuts down when opening Itunes . Well, it is still there, but my browser won't even open a simple website anymore. When Itunes is closed again, browser isn't a problem anymore
    My OS is up to date, i'm not using any Norton products (or did so in the past) and didn't had this problem before, only after the last update. Didn't install any significant new software that in any way should or could intervene.
    I already tried the following:
    -uninstall and re-install Itunes (latest version)
    -Uninstall and re-install all apple-products, including Itunes
    -scanned the system on virusses, mallware or any of that stuff, register-errors etc.etc.
    -check/disable firewall (well, firewalls actually)
    -check/disable proxy settings (and i don't even use a proxy)
    -deleting the Itunespref-file
    that's about all the possible solutions i found that might work, but non of them did.
    diagnostics on network (sorry, in dutch, ask if u don't understand and i'll translate. i already translated some parts which i thnk are usefull. the bottom part says that all connectivity-tests succeeded, which is odd, cause it obviously doesn't work):
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Inc. Dell DXP061
    iTunes 10.5.3.3
    QuickTime 7.7
    FairPlay 1.13.37
    Apple Application Support 2.1.6
    iPod-updaterbibliotheek 10.0d2
    Cd-stuurprogramma 2.2.0.1
    Cd-stuurprogramma DLL 2.1.1.1
    Apple mobiel apparaat 4.0.0.97
    Apple Mobile Device-stuurprogramma 1.57.0.0
    Bonjour 1.0.6.2 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote-inzending 1.9.5.143
    Gracenote-DSP 1.9.5.45
    iTunes-serienummer 0012A794069DCED8
    Huidige gebruiker is een beheerder. (current us is administrator)
    De huidige lokale datum en tijd zijn 2012-02-24 00:40:00.
    De veilige modus van iTunes is niet actief. (secure mode is not active)
    Door WebKit versnelde samenstelling is ingeschakeld.
    HDCP wordt niet ondersteund.
    Core Media wordt ondersteund.
    Videoweergave-informatie
    NVIDIA GeForce 7900 GS
    **** Informatie over externe plugins ****
    Er zijn geen externe plugins geïnstalleerd.
    iPodService 10.5.3.3 is actief.
    iTunesHelper 10.5.3.3 is actief.
    Apple Mobile Device service 3.3.0.0 is actief.
    **** Tests netwerkverbindingen ****
    Informatie over netwerkadapter
    Adapternaam:          {7473A6D0-8985-44D0-ACF5-2CCE231398FC}
    Beschrijving:          Sitecom 300N USB adapter X2 WL-344 - Pakketplanner-minipoort
    IP-adres:          192.168.0.101
    Subnetmasker:          255.255.255.0
    Standaardgateway:          192.168.0.1
    DHCP ingeschakeld:          Ja
    DHCP-server:          192.168.0.1
    Lease verkregen:          Fri Feb 24 00:17:54 2012
    Lease vervalt:          Mon Feb 21 00:17:54 2022
    DNS-servers:          8.8.8.8
                        8.8.4.4
    ## this is actually google's public DNS, which i read on some forums could help resolve connectivity problems in Itunes, don't ask me why... problem was there before setting this and still is now... so guess it didn't had any influence
    Adapternaam:          {C72008F0-313E-4D47-AEC8-7276201C9E6A}
    Beschrijving:          Intel(R) 82566DC Gigabit Network Connection - Pakketplanner-minipoort
    IP-adres:          0.0.0.0
    Subnetmasker:          0.0.0.0
    Standaardgateway:
    DHCP ingeschakeld:          Ja
    DHCP-server:          192.168.1.1
    Lease verkregen:          Sat Jan 02 10:49:27 2010
    Lease vervalt:          Sun Jan 03 10:49:27 2010
    DNS-servers:
    Actieve verbinding:          LAN-verbinding
    Verbonden:          Ja
    Online:                    Ja
    Gebruikt modem:          Nee
    Gebruikt LAN:          Ja
    Gebruikt proxy:          Nee (no)
    SSL 3.0-ondersteuning:          Actief
    TLS 1.0-ondersteuning:          Actief
    Informatie over de firewall
    Windows-firewall is uitgeschakeld. (disabled)
    Verbinding met Apple website is geslaagd. (succes)
    Verbindingspoging om te zoeken in de iTunes Store is geslaagd. (succes)
    Verbindingspoging om aankopen te doen in de iTunes Store is geslaagd. (succes)
    Verbindingspoging met de iPhone-activatieserver is geslaagd. (succes)
    Verbindingspoging met de firmware-updateserver is geslaagd. (succes)
    Verbindingspoging met de Gracenote-server is geslaagd. (succes)
    Laatste geslaagde toegang tot iTunes Store: 2012-02-24 00:38:17.
    My pc easily meets all the system requirements for the latest version.
    no problem accesing the store on iphone or ipad using the same network
    does anyone has some briljant ideas, cause i'm running out of them!

    ok, i'm stunnend.
    apparently there was something that resolved the issue, the store works fine now... have been hacking around on this for days, and now, just at once. only thing i did (and i did that before, naturally, it's one of the first things you trie) is disable my antivirus software. It runs perfectly with antivirus enabled now to....beats me...
    anyway: resolved!

  • New itunes: cannot open itunes store

    I get an error message:
    iTunes cannot connect to the iTunes Store.
    Make sure your network connection is active and try again.
    My network connection is working fine.
    My firewall has iTunes allowed.
    Can't figure it out... Is iTunes store down? or is there something else?
    Thanks!
    Ham

    Hi Hamilton,
    I have also similar problem like you have before"iTunes could not connect to the iTunes Store.
    Make sure your network connection is available active and try again.
    But, I am using Windows Vista home edition desktop.
    Now after read your ad, I would like to look for help in this discussions form, but I have couldn't see where a form that I can fill up my questions?
    Infact I did contact Apple support via email, but after 2 emails answered I still couldn't resolve this problem.
    Please help me where can I find the form
    thanks

  • Itunes cannot open itunes store

    itunes cannot access itunes store

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • TS1424 Cannot open iTunes Store app.

    I want to purchase ringtones or songs but cannot do that.

    Hi Oscarkooty,
    On October 2nd, some users may have been unable to access the iTunes Store. Apple worked quickly to resolve these issues, however you may have experienced them. To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    - Judy

  • Itunes9 cannot open itunes store:)

    any idea after i downloaded itunes 9 i cannot connect to itunes store...it says im not connected to internet..
    i already post this topic but nobody is replying me.....
    smile:)

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

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