I cannot open Keynote? apparently there is error -600 occuring. Please can someone help?
I cannot open Keynote as I usually would. Apparently there is a error -600 ocurring. Please can someone help? Thank you..
Contact the BT Care Team. They are the moderators who oversee this forum and will be able to look into this for you. They may take a few days to respond but you will get an immediate online acknowledgement with a reference number to note in case you need to follow up.
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Hey elgriffiths,
Thanks for the question. I understand you are having issues downloading your pre-ordered content. The resolution is going to depend on the error message you are receiving, however, I have included two articles that address a number of common errors:
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http://support.apple.com/kb/TS1424
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BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
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Has the backup been working ok??
If that is the case simply reboot the TC.. or if that fails, reboot the whole network, restarting in correct order..
modem.. wait 2min
TC.. wait 2min -
Error codes upon starting - can someone help?
Interval Since Last Panic Report: 89359 sec
Panics Since Last Report: 2
Anonymous UUID: B3F37161-29D9-4758-A1FE-4EDDD82AFEE4
Tue May 27 18:42:53 2014
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff807e47d000, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff807e47d000, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff800e257d48, RBX: 0x0000000000000000, RCX: 0x00000d6350168498, RDX: 0x0000000000000000
RSP: 0xffffff807fa13af8, RBP: 0xffffff807fa13b30, RSI: 0x0000000000000039, RDI: 0xffffff800be82000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0x0000000000000001
R12: 0x00000d6350168498, R13: 0xffffff800be82000, R14: 0xffffff800be82000, R15: 0x0000000000000100
RFL: 0x0000000000010246, RIP: 0xffffff807e47d000, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0xffffff807e47d000, Error code: 0x0000000000000010, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff807fa137a0 : 0xffffff8000220792
0xffffff807fa13820 : 0xffffff80002c4794
0xffffff807fa139d0 : 0xffffff80002da55d
0xffffff807fa139f0 : 0xffffff807e47d000
0xffffff807fa13b30 : 0xffffff7f80a30aa9
0xffffff807fa13b90 : 0xffffff7f80a2eded
0xffffff807fa13c10 : 0xffffff800063dd21
0xffffff807fa13c70 : 0xffffff7f80a26bc6
0xffffff807fa13c80 : 0xffffff80006264a2
0xffffff807fa13cc0 : 0xffffff8000626648
0xffffff807fa13d00 : 0xffffff8000628a5f
0xffffff807fa13d70 : 0xffffff8000623068
0xffffff807fa13d80 : 0xffffff7f80833ba3
0xffffff807fa13db0 : 0xffffff7f80ae0c77
0xffffff807fa13de0 : 0xffffff7f80ae35c0
0xffffff807fa13e40 : 0xffffff7f80ada016
0xffffff807fa13e70 : 0xffffff7f80add141
0xffffff807fa13ec0 : 0xffffff800062fd10
0xffffff807fa13f50 : 0xffffff800063019e
0xffffff807fa13f70 : 0xffffff800023dbbc
0xffffff807fa13fb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(1.7.1)[675CB4D0-DEAD-379A-AEAC-7719BFE54EEC]@0xffff ff7f80a0b000->0xffffff7f80a75fff
dependency: com.apple.driver.AppleKeyStore(28.18)[38F9324B-8C61-36B3-95DC-9ACA5B6BFAB5]@0xf fffff7f809ff000
com.apple.iokit.IOUSBFamily(5.1)[71AF5A29-1AE2-3812-A0FF-96DD1CC6534D]@0xffffff 7f8081d000->0xffffff7f80872fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f807ff000
com.apple.driver.AppleUSBHub(5.1)[0CE3C84E-C267-3BE4-B596-21065BA2ABDD]@0xfffff f7f80ad5000->0xffffff7f80ae8fff
dependency: com.apple.iokit.IOUSBFamily(5.1.0)[71AF5A29-1AE2-3812-A0FF-96DD1CC6534D]@0xffff ff7f8081d000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)
System uptime in nanoseconds: 14720196817283
last loaded kext at 13193843783953: com.trusteer.driver.gakl_driver_2 1 (addr 0xffffff7f80795000, size 32768)
last unloaded kext at 3935197807080: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 12288)
loaded kexts:
com.trusteer.driver.gakl_driver_2 1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.75
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f19
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS064E, 60.67 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024a, 0x1d182000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
This keeps coming through and I have been to a few forum sites but cannot find the exact one - unless I am looking at the wrong thing?? Can someone please help? Thanks, TimUninstalling Rapport on Mac OS X | Trusteer
Test after removing that software. -
Please can someone help me. I need to get Photoshop CS4 to open in Mac Yosemite.
Can anyone help. I am writing iPad notes for SeniorNet Mac using the latest version of Pages in the Yosemite side of my partitioned Mac and I need to edit a lot of photos and I have to keep going back to SnowLepoard to open Photoshop CS4 and then put them into Dropbox. as I keep on getting error 6 in Yosemite. I have downloaded Jarva 6 but it still won't open. Any ideas? Thanks Barbara
Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html
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