I cannot open mail or shutdown the macbook air
i cannot open mail or shutdown the macbook air
Force Quit Mail.
Press command + option + esc keys together at the same time.
Wait.
When Force Quit window appears, select Mail, if not already.
Press Force Quit button at the bottom of the window.
Wait.
Mail will quit.
If this does not help, press the power button for 7 or more seconds.
Computer will shut down.
Restart.
Similar Messages
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Cannot open Aperture on my new Macbook Air
Hello,
I have had Aperture 3.1 on my iMac, and solely purchased the Macbook Air to use for my photography and Aperture while on the road... just got the MBA today, did the whole Migration Assistant thing, and have Aperture on the Air, but when I try to open it, it asks for the serial number, I type it in, but then it throws up an Alert saying
"The serial number you entered is not valid."
I triple checked the serial number to make sure I typed it in correctly, and had done so, even double checked the serial number (I was getting it from clicking on the 'About Aperture' in Aperture) with the online order purchase receipt, and is the same number I have typed in, but am getting this alert.
I checked the forums here and found that I can have Aperture on both my iMac and my Macbook Air (well, the post I found was for a Macbook Pro, but same thing), with the whole single license user thing, so why am I getting the Alert message? Is there some permissions somewhere that I have to do something with so that I can have it on both my computers? I purchased and downloaded it online directly from Apple.
Thank you very much for your time and whatever help you may provide.
All the best to you,
JPHHello, CorkyO2 & Tim, thank you both for your replies.
Corky - Yeah, I had found and seen those two posts... the first, couldn't help because I never had a hard copy disc of the application, but downloaded it straight from Apple... the second I disregarded, because this copy of Aperture is my first and never had any previous versions that I upgraded from... though I may try that 2nd link solution anyway just to see if it may work - after I can get Aperture to even do what it was when I originally posted:
Thinking that it may just be a Migration Assistant thing, I thought I would just start all over from scratch, and erased and formatted the Air HD, and reinstall the Air with that little USB thing, and then from my iMac copy the Aperture program onto my thumb drive and load it onto the Air that way. Well, that just made things worse, because just like -
Tim - said, the Aperture App and all it's contents are not all of it, and there are all these related Aperture folders and files interspersed all around the rest of the bloody system, that need to be present for it to work. So, right now, unlike it did before, Aperture won't even attempt to open to that register screen I was getting before, but is just throwing up an error report that it wants to send to Apple. In that report it reads that it couldn't find some Frameworks folder, and I located that on my iMac and copied it to my thumb drive too and placed it where it belongs in the Air, but still same thing.
And again - I can't just simply use the physical media to re-install as I never had it and downloaded it from Apple directly... I think I will never do that again, to just eliminate these types of freakin' annoying situations!
So, I am going to clear yet again my Air and start from scratch and Migrate like I did initially to just get apparently every hidden flippin' thing that needs to be on the drive for it to work like it did before, and try that 2nd link suggestion from Corky, and if that fails then finally relent and call Apple Care!
This is my fourth Mac, and remember how much of a pain these migrations are, I sure wish they were a lot easier, and more able to be customized, like for example being able to pick and choose which Apps to migrate over, which folders, which files, instead of it just sending over every single bloody one whether I need and/or want it or not! I just want my Air to be Aperture, Photoshop, and my iTunes music, RapidWeaver, Fetch, and Text Wrangler, then Mail and Safari - and that is pretty much it, the Air is just going to be a working computer for my photography to get some stuff done on the road until i can get home and do the bulk on the iMac... I don't want or need anything else on it, so would be nice if I could just tailor the migration to just what it is I need, and all folders and files related to those things, and that's it, and not just do this bulk, mass migration of every single cotton-pickin' thing! I know you can do that to some limit, but again, all these stupid tie-in folders and files that may go with things, would be nice if the system would recognize and find and migrate those related files from within the system and leave the rest, as it is you either have to bring everything plus the kitchen sink, or not at all.
Okay, am done ranting in frustration!
Thanks again for your help guys... will get back to it when I have time, which is sparse... willl update here when I find a solution that works.
All the best to you,
JPH -
Using the ipad with ios7, cannot open mail links
I cannot open mail links on the ipad using ios7. Anyone else having this problem?
I can confirm that I'm having the same issue on my verizon iphone 4 on ios 7. If I click a link in an e-mail sent to me through the IOS mail app, safari often does not open. I've noticed that some pages will open. For example. A friend sent me a link to a story on imore.com. The link to the story would not open in safari. Dead. However, a separate link in the e-mail to the main site, imore.com DID open in safari when I tapped on it. I've had this issues with links not working for the last 2-3 weeks, and for whatever reason a reboot of the phone (hold down on/off and home, wait for logo, release buttons) has temporarily fixed the issue.
-
I cannot open Mail since I updated yesterday. I get a message saying I have version 4.5 and it is not compatible with OS 10.6.8 What dod I do to get back to mail.??
See possible fixes here.
https://discussions.apple.com/message/19760703#19760703
https://discussions.apple.com/thread/4311280?tstart=0
https://discussions.apple.com/message/19710911#19710911
Some have reported success simply by reinstalling the update -- not sure of this one, but can't hurt.
http://support.apple.com/kb/DL1586 -
I just updated My Macbook pro version 10.6 security update and cannot open mail.
I moved mail back to applications folder as suggested in other blogs but still is not working. I cannot open mail to access preferences. Help!
Software, as in applications, maybe. Software as in Operating System, heck no. We're now at 10.8 level, you're two levels behind. Latest iPhoto, as in v9.3.2, is part of iLife'11 and needs a minimum of Lion 10.7 to run.
Since Mountain Lion 10.8 came out, Apple has dropped support for Snow Leopard 10.7, since they only maintain the latest two versions of the OS. So you will be seeing more and more of these "unupgradeable upgrades" in the coming days. -
Cannot open mail after upgrade to Yosimite 10.10.1
Hello everyone,
I cannot open mail after I just update from OS X v10.9 (Mavericks) to Yosimite 10.10.1 and I use console to capture the log as below. Pls. help to find the solution.
Thank you
Spaide
1/2/2558 BE 7:14:13.222 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
1/2/2558 BE 7:14:14.605 PM bird[859]: Assertion failed: ![_xpcClients containsObject:client]
1/2/2558 BE 7:14:14.606 PM bird[859]: Assertion failed: ![_xpcClients containsObject:client]
1/2/2558 BE 7:14:14.935 PM bird[859]: Assertion failed: ![_xpcClients containsObject:client]
1/2/2558 BE 7:14:26.958 PM Mail[941]: *** Assertion failure in -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:], /SourceCache/Mail/Mail-1993/MailFramework/Accounts/MFMailAccount.m:4467
1/2/2558 BE 7:14:27.595 PM Mail[941]: An uncaught exception was raised
1/2/2558 BE 7:14:27.596 PM Mail[941]: Absolute path passed into -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:]: /็Homeworks
1/2/2558 BE 7:14:27.596 PM Mail[941]: (
0 CoreFoundation 0x0000000111c5764c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x000000010ffe26de objc_exception_throw + 43
2 CoreFoundation 0x0000000111c5742a +[NSException raise:format:arguments:] + 106
3 Foundation 0x000000010fb435b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x000000010f402f5c -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 251
5 Mail 0x000000010f360404 -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:] + 491
6 Mail 0x000000010f404696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
7 Mail 0x000000010f41b168 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
8 CoreFoundation 0x0000000111b81ea6 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
9 CoreFoundation 0x0000000111b81db9 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
10 Mail 0x000000010f41b0b6 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
11 Foundation 0x000000010fb8d2e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
12 Foundation 0x000000010fa79905 -[NSBlockOperation main] + 97
13 Foundation 0x000000010fa5859c -[__NSOperationInternal _start:] + 653
14 Foundation 0x000000010fa581a3 __NSOQSchedule_f + 184
15 libdispatch.dylib 0x0000000113ad5c13 _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000113ad9365 _dispatch_queue_drain + 1100
17 libdispatch.dylib 0x0000000113adaecc _dispatch_queue_invoke + 202
18 libdispatch.dylib 0x0000000113ad86b7 _dispatch_root_queue_drain + 463
19 libdispatch.dylib 0x0000000113ae6fe4 _dispatch_worker_thread3 + 91
20 libsystem_pthread.dylib 0x0000000113e136cb _pthread_wqthread + 729
21 libsystem_pthread.dylib 0x0000000113e114a1 start_wqthread + 13
1/2/2558 BE 7:14:27.597 PM Mail[941]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Absolute path passed into -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:]: /็Homeworks'
*** First throw call stack:
0 CoreFoundation 0x0000000111c5764c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x000000010ffe26de objc_exception_throw + 43
2 CoreFoundation 0x0000000111c5742a +[NSException raise:format:arguments:] + 106
3 Foundation 0x000000010fb435b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x000000010f402f5c -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 251
5 Mail 0x000000010f360404 -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:] + 491
6 Mail 0x000000010f404696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
7 Mail 0x000000010f41b168 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
8 CoreFoundation 0x0000000111b81ea6 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
9 CoreFoundation 0x0000000111b81db9 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
10 Mail 0x000000010f41b0b6 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
11 Foundation 0x000000010fb8d2e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
12 Foundation 0x000000010fa79905 -[NSBlockOperation main] + 97
13 Foundation 0x000000010fa5859c -[__NSOperationInternal _start:] + 653
14 Foundation 0x000000010fa581a3 __NSOQSchedule_f + 184
15 libdispatch.dylib 0x0000000113ad5c13 _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000113ad9365 _dispatch_queue_drain + 1100
17 libdispatch.dylib 0x0000000113adaecc _dispatch_queue_invoke + 202
18 libdispatch.dylib 0x0000000113ad86b7 _dispatch_root_queue_drain + 463
19 libdispatch.dylib 0x0000000113ae6fe4 _dispatch_worker_thread3 + 91
20 libsystem_pthread.dylib 0x0000000113e136cb _pthread_wqthread + 729
21 libsystem_pthread.dylib 0x0000000113e114a1 start_wqthread + 13
1/2/2558 BE 7:14:31.133 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[947]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
1/2/2558 BE 7:14:31.482 PM diagnosticd[896]: error evaluating process info - pid: 941, punique: 941
1/2/2558 BE 7:14:33.551 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
1/2/2558 BE 7:14:49.406 PM mds[32]: (DiskStore.Normal:2376) 2a001 2.808408
1/2/2558 BE 7:15:01.570 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.577 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.586 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.594 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.602 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.610 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.626 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.633 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.641 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.665 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.673 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.682 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:01.689 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
1/2/2558 BE 7:15:05.659 PM com.apple.xpc.launchd[1]: (com.apple.mail.52288[941]) Service exited due to signal: Abort trap: 6
1/2/2558 BE 7:15:13.065 PM ReportCrash[947]: Saved crash report for Mail[941] version 8.1 (1993) to /Users/kulanak/Library/Logs/DiagnosticReports/Mail_2015-01-02-191512_apples-mac book-pro-3.crash
1/2/2558 BE 7:15:19.526 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
1/2/2558 BE 7:15:19.767 PM bird[859]: Assertion failed: ![_xpcClients containsObject:client]
1/2/2558 BE 7:15:19.767 PM bird[859]: Assertion failed: ![_xpcClients containsObject:client]
1/2/2558 BE 7:15:20.368 PM bird[859]: Assertion failed: ![_xpcClients containsObject:client]
1/2/2558 BE 7:15:25.817 PM Mail[951]: *** Assertion failure in -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:], /SourceCache/Mail/Mail-1993/MailFramework/Accounts/MFMailAccount.m:4467
1/2/2558 BE 7:15:25.819 PM Mail[951]: An uncaught exception was raised
1/2/2558 BE 7:15:25.819 PM Mail[951]: Absolute path passed into -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:]: /็Homeworks
1/2/2558 BE 7:15:25.820 PM Mail[951]: (
0 CoreFoundation 0x0000000111d3164c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00000001100c96de objc_exception_throw + 43
2 CoreFoundation 0x0000000111d3142a +[NSException raise:format:arguments:] + 106
3 Foundation 0x000000010fc285b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x000000010f4e2f5c -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 251
5 Mail 0x000000010f440404 -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:] + 491
6 Mail 0x000000010f4e4696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
7 Mail 0x000000010f4fb168 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
8 CoreFoundation 0x0000000111c5bea6 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
9 CoreFoundation 0x0000000111c5bdb9 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
10 Mail 0x000000010f4fb0b6 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
11 Foundation 0x000000010fc722e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
12 Foundation 0x000000010fb5e905 -[NSBlockOperation main] + 97
13 Foundation 0x000000010fb3d59c -[__NSOperationInternal _start:] + 653
14 Foundation 0x000000010fb3d1a3 __NSOQSchedule_f + 184
15 libdispatch.dylib 0x0000000113bbac13 _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000113bbe365 _dispatch_queue_drain + 1100
17 libdispatch.dylib 0x0000000113bbfecc _dispatch_queue_invoke + 202
18 libdispatch.dylib 0x0000000113bbd6b7 _dispatch_root_queue_drain + 463
19 libdispatch.dylib 0x0000000113bcbfe4 _dispatch_worker_thread3 + 91
20 libsystem_pthread.dylib 0x0000000113f0f6cb _pthread_wqthread + 729
21 libsystem_pthread.dylib 0x0000000113f0d4a1 start_wqthread + 13
1/2/2558 BE 7:15:25.821 PM Mail[951]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Absolute path passed into -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:]: /็Homeworks'
*** First throw call stack:
0 CoreFoundation 0x0000000111d3164c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00000001100c96de objc_exception_throw + 43
2 CoreFoundation 0x0000000111d3142a +[NSException raise:format:arguments:] + 106
3 Foundation 0x000000010fc285b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x000000010f4e2f5c -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 251
5 Mail 0x000000010f440404 -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:] + 491
6 Mail 0x000000010f4e4696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
7 Mail 0x000000010f4fb168 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
8 CoreFoundation 0x0000000111c5bea6 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
9 CoreFoundation 0x0000000111c5bdb9 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
10 Mail 0x000000010f4fb0b6 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
11 Foundation 0x000000010fc722e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
12 Foundation 0x000000010fb5e905 -[NSBlockOperation main] + 97
13 Foundation 0x000000010fb3d59c -[__NSOperationInternal _start:] + 653
14 Foundation 0x000000010fb3d1a3 __NSOQSchedule_f + 184
15 libdispatch.dylib 0x0000000113bbac13 _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000113bbe365 _dispatch_queue_drain + 1100
17 libdispatch.dylib 0x0000000113bbfecc _dispatch_queue_invoke + 202
18 libdispatch.dylib 0x0000000113bbd6b7 _dispatch_root_queue_drain + 463
19 libdispatch.dylib 0x0000000113bcbfe4 _dispatch_worker_thread3 + 91
20 libsystem_pthread.dylib 0x0000000113f0f6cb _pthread_wqthread + 729
21 libsystem_pthread.dylib 0x0000000113f0d4a1 start_wqthread + 13
1/2/2558 BE 7:15:26.815 PM com.apple.xpc.launchd[1]: (com.apple.mail.52288[951]) Service exited due to signal: Abort trap: 6
1/2/2558 BE 7:15:26.892 PM ReportCrash[947]: Saved crash report for Mail[951] version 8.1 (1993) to /Users/kulanak/Library/Logs/DiagnosticReports/Mail_2015-01-02-191526_apples-mac book-pro-3.crash
1/2/2558 BE 7:15:26.904 PM ReportCrash[947]: Removing excessive log: file:///Users/kulanak/Library/Logs/DiagnosticReports/Mail_2015-01-02-061109_app les-macbook-pro-3.crashTry a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - About
Safe Mode - Yosemite -
Cannot open mail after upgrading to leopard
I cannot open mail after I upgraded to leopard. I keep getting this message that "mail has unexpectadly quit. I have sent reports to apple. Does anyone have any suggestions?
5.1.4 will solve the compatibility issue, however, it is no longer available from Apple -you would have to find a copy on Ebay or similar. The current version is FCP 6 -part of Final Cut Studio 2.
Going back to Tiger will also solve it and will not cost anything, apart from the time spent reinstalling.
Unless there is some feature in Mac OS X 10.5 that you really need, this would be the easiest way to get FCP running again. -
Hi, i cannot open mail 10.4.11
Hi , I cannot open mail on my mac pro 10.4.11
i have tried disk utilitys.Hi, it ok ive fixed it , the mail screen had gone off screen to the right and i had to drag it back on to screen with my
curser.
all the best....... -
Suddenly cannot open mail app on my computer
cannot open mail app? Has always been fine, much of touched something I'm not familiar with??
Anyone have any suggestions?? I've run iTunes for years now, this last update "killed" the ablity for it to run automatically on my Win7 machine. I've unloaded EVERTYTHING apple on my computer 3x times now, reloaded, as admin - even paid for cleaners to make sure. Run all the Microsoft patches, updates, everthing I could find...NOTHING seems to be working.
-
I cannot open mail attachments on my iPhone 4S. I have reset 3 times and actually lost Bluetooth once, but at least that's back on now.
Try to set it up as new device, explained here:
How to back up your data and set up as a new device
First without using the backup, in case it contains corrupt data.
If it works after that, use the backup to restore from. -
July 18,2011 AOL toolbar update install. I cannot open Firefox to uninstall the update or the toolbar because everytime I open Firefox it freezes and jams up. I have to shut down my computer as it will not even respond to force quit command. I cannot read my mail (aol) or access my bookmarks all for work.
Try the Firefox SafeMode. <br />
''A troubleshooting mode, which disables most Add-ons.'' <br />
''(If you're not using it, switch to the Default Theme.)''
# You can open the Firefox 4/5/6/7 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
# Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
You should be able to uninstall that AOL toolbar extension while running in the Firefox SafeMode. -
I recently upgraded to a new Macbook Air running Lion, from my 2007 white Macbook running Snow Leopard. I had Office for Mac 2004 on the 2007, but had to upgrade to Office for Mac 2011 to be compatible with Lion on the Air. Now when I try to open my documents on the Air that were saved under Office 2004 on the old computer, I get the following message: Word cannot open this document. The document might be in use, the document might not be a valid Word document, or the file name might contain invalid characters (for example,\ /).
Any suggestions? Thank you.Ha,ha,ha.....I figured it out. But for anyone else who's having this problem, it seems that while Office 2004 allowed dates in this format: 00/00/00, Office 2011 doesn't like it at all. I just changed the format in the document names to 00-00-00 and all is well. Documents are opening beautifully!
-
Cannot open mail app on Mac Pro
Cannot open mail on Mac Pro
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
I cannot open Mail app. Mac OS X 10.5.8
I cannot open Mail app. Mac OS X 10.5.8
Any easy help?
Tks.that is a good question, ever since i had my macbook, i was never able to use my mail app, i don't know why but i could not get it connected to my mail. so ive had my computer for 4 to 5 years now and without using that mail app.
-
Stuck on 'Introducing VIP mailbox' and cannot open Mail.
Hi,
I'm using Chrome on my Windows 7 PC and whenever I sign into my iCloud account to read my mail I get stuck on 'Introducing VIP mailbox' and cannot open Mail. I can open the other items such as Contacts, Calender etc but clicking on Mail just brings me back to 'Introducing VIP mailbox'.
Does anyone else suffer from this issue?
Cheers,
DavianHi,
I'm using Chrome on my Windows 7 PC and whenever I sign into my iCloud account to read my mail I get stuck on 'Introducing VIP mailbox' and cannot open Mail. I can open the other items such as Contacts, Calender etc but clicking on Mail just brings me back to 'Introducing VIP mailbox'.
Does anyone else suffer from this issue?
Cheers,
Davian
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