I cannot open my e-mail, make a reply, or access my address book in Firefox.
In Firefox I can call up my e-mails which I access from Comcast, but when I try to open them they will not respond to the usual double-click, and if I want to reply, I cannot access the reply page. Nor can I access my address book. I do not have this problem using Internet Explorer or Thunderbird. However, I much prefer Firefox over these options. Any ideas as to what is causing this problem will be welcomed.
Tom F.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
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''grapevine [[#question-1049472|said]]''
<blockquote>
when I open my e mails on Safe-mail with Firefox I cannot open my HTML messages. It just comes as a blank page and says new tab at the top of the screen. I dont have this problem if I use Internet Explorer, but I much prefer to use Firefox and it is a nuisance having to use Internet Explorer just to open my HTML messages, and I get an awful lot of them.
Can you help solve this problem please?
</blockquote>
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