I cannot open my muse project anymore (error: corrupt xml in database)

I am trying to open my muse project in Muse cc 2014.2 (mac version). This error occured when i am opening the project
"adobe muse has encountered an error and wil now exit. please report the last few actions you took leading up to this error to the abode muse cc team
Corrupt xml in database record U1175 class RectPageItem"
I placed same rollovers before i saved the project yesterday.
I tried the solve the problem bij uninstal and install Muse again.
Can anyone help me?

Hi,
Could you please share your .muse file with us to investigate? Please email it to [email protected] If your file is greater than 20MB you can use something like Adobe SendNow or SendThisFile or Dropbox. Please do not forget to mention the link to this forum thread in your e-mail so that we can identify the file.

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