I cannot open my "Payment Options" under 'My Account' in BlackBerry World

Hi, could someone please help me. When I select 'My Account' in BB World and the go to 'Payment Options' I cannot open the icon/option. How can I open this so that I can change my payment options?

Hey icejazz,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What BlackBerry smartphone are you currently using? When was the last time you could access Payment Options? Have you tried re-installing BlackBerry World by going to www.blackberry.com/appworld/download
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Cannot open Products or SC under Software Catalog in SLD

Hello
I cannot open both Products and SC in SLD. It keeps on processing(wheel of death) and eventually times out.
Any clue
Regards
Bobu

Date : 05/15/2014
Time : 1:12:09:892
Message : null
[EXCEPTION]
java.lang.NullPointerException
    at com.sap.sld.wd.softwarecatalog.ProductController.supplyInstalledSystem(ProductController.java:487)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalProductController.supplyInstalledSystem(InternalProductController.java:317)
    at com.sap.sld.wd.softwarecatalog.wdp.IPublicProductController$IInstalledSystemNode.doSupplyElements(IPublicProductController.java:1961)
    at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:406)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)
    at com.sap.tc.webdynpro.progmodel.context.Node.createMappedElementList(Node.java:498)
    at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:393)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElements(Node.java:333)
    at com.sap.tc.webdynpro.progmodel.context.Node.size(Node.java:721)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.onActionSortInstalledSystems(SoftwareCatalogContainer.java:2336)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.onActionAutoSortInstalledSystems(SoftwareCatalogContainer.java:2425)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalSoftwareCatalogContainer.onActionAutoSortInstalledSystems(InternalSoftwareCatalogContainer.java:2401)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.wdDoModifyView(SoftwareCatalogContainer.java:410)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalSoftwareCatalogContainer.wdDoModifyView(InternalSoftwareCatalogContainer.java:4840)
    at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doModifyView(DelegatingView.java:78)
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    at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:481)
    at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:488)
    at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doModifyView(WindowPhaseModel.java:551)
    at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:148)
    at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
    at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
    at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:321)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
    at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
    at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
    at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
    at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
    at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
    at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
    at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Severity : Error
Category :
Location : com.sap.sld.wd.softwarecatalog.ProductController
Application : sap.com/tc~wd~dispwda
Thread : SAPEngine_Application_Thread[impl:3]_26
Datasource : 14239450:D:\usr\sap\SM2\DVEBMGS01\j2ee\cluster\server0\log\defaultTrace.trc
Message ID : 000C29BCEAC900700000006D000018680004F96956CB6F82
Source Name : com.sap.sld.wd.softwarecatalog.ProductController
Argument Objs : java.lang.NullPointerException
    at com.sap.sld.wd.softwarecatalog.ProductController.supplyInstalledSystem(ProductController.java:487)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalProductController.supplyInstalledSystem(InternalProductController.java:317)
    at com.sap.sld.wd.softwarecatalog.wdp.IPublicProductController$IInstalledSystemNode.doSupplyElements(IPublicProductController.java:1961)
    at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:406)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)
    at com.sap.tc.webdynpro.progmodel.context.Node.createMappedElementList(Node.java:498)
    at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:393)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElements(Node.java:333)
    at com.sap.tc.webdynpro.progmodel.context.Node.size(Node.java:721)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.onActionSortInstalledSystems(SoftwareCatalogContainer.java:2336)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.onActionAutoSortInstalledSystems(SoftwareCatalogContainer.java:2425)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalSoftwareCatalogContainer.onActionAutoSortInstalledSystems(InternalSoftwareCatalogContainer.java:2401)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.wdDoModifyView(SoftwareCatalogContainer.java:410)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalSoftwareCatalogContainer.wdDoModifyView(InternalSoftwareCatalogContainer.java:4840)
    at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doModifyView(DelegatingView.java:78)
    at com.sap.tc.webdynpro.progmodel.view.View.modifyView(View.java:337)
    at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:481)
    at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:488)
    at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doModifyView(WindowPhaseModel.java:551)
    at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:148)
    at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
    at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
    at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:321)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
    at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
    at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
    at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
    at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
    at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
    at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
    at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Arguments : java.lang.NullPointerException
    at com.sap.sld.wd.softwarecatalog.ProductController.supplyInstalledSystem(ProductController.java:487)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalProductController.supplyInstalledSystem(InternalProductController.java:317)
    at com.sap.sld.wd.softwarecatalog.wdp.IPublicProductController$IInstalledSystemNode.doSupplyElements(IPublicProductController.java:1961)
    at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:406)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)
    at com.sap.tc.webdynpro.progmodel.context.Node.createMappedElementList(Node.java:498)
    at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:393)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)
    at com.sap.tc.webdynpro.progmodel.context.Node.getElements(Node.java:333)
    at com.sap.tc.webdynpro.progmodel.context.Node.size(Node.java:721)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.onActionSortInstalledSystems(SoftwareCatalogContainer.java:2336)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.onActionAutoSortInstalledSystems(SoftwareCatalogContainer.java:2425)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalSoftwareCatalogContainer.onActionAutoSortInstalledSystems(InternalSoftwareCatalogContainer.java:2401)
    at com.sap.sld.wd.softwarecatalog.SoftwareCatalogContainer.wdDoModifyView(SoftwareCatalogContainer.java:410)
    at com.sap.sld.wd.softwarecatalog.wdp.InternalSoftwareCatalogContainer.wdDoModifyView(InternalSoftwareCatalogContainer.java:4840)
    at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doModifyView(DelegatingView.java:78)
    at com.sap.tc.webdynpro.progmodel.view.View.modifyView(View.java:337)
    at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:481)
    at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:488)
    at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doModifyView(WindowPhaseModel.java:551)
    at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:148)
    at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
    at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
    at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:321)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)
    at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
    at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
    at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
    at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
    at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
    at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
    at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
    at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
    at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Dsr Component : dolsolman4b_SM2_14239450
Dsr Transaction : 6dd24348dbef11e3c446000c29bceac9
Dsr User : NEHA
Indent : 0
Level : 0
Message Code :
Message Type : 1
Relatives :
Resource Bundlename :
Session : 520
Source : com.sap.sld.wd.softwarecatalog.ProductController
ThreadObject : SAPEngine_Application_Thread[impl:3]_26
Transaction :
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