I cannot open pdf docs despite downloading acrobat pro

I cannot open pdf docs despite downloading acrobat pro do I have to log of and on before it works

Hey John Watt,
Before answering your question, I would like to know few things from you so that I an analyze the issue.
Could you please tell me what Acrobat pro as well as OS version are you using.
Do you get any specific error message when clicking on Acrobat icon?
Please let me know.
Regards,
Anubha

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Hey John Watt,
Before answering your question, I would like to know few things from you so that I an analyze the issue.
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I cannot open pdf docs despite downloading acrobat pro

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