I cannot open PDFs. I kep getting an error report that it had trouble initializing. I have reinsta

I cannot open PDFs. Error report that it has trouble initializing. I have reinstalled the product several times. I am using windows 7.

Reader version? Local or online PDF files? If online, in what browser?

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I cannot open premiere elements. i get a message saying that the program is initializing but it will not open. I uninstalled and reinstalled twice. It is a new program dvd.

I installed premiere elements but i cannot open it. i get a message saying that the program is initializing but it wont open. it is a new program. i uninstalled and reinstalled it twice with the same result.

if you see an error message, post a screenshot (if it's in english) or a quote of it (if it's not).
otherwise, reset your preferences -
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.

Since yesterday cannot send PDF continue to get an error message

since yesterday cannot send PDF continue to get an error message
[email protected]

Hi saturno50,
Please let me know what error message you are getting?
A screenshot will be most helpful.
Regards,
Florence

When my lightroom opens up I keep getting an error message that states, "Lightroom encountered an error whne reading from its preview cache and needs to quit" I have relaunched it a number of times and keep getting the same message.

when my lightroom opens up I keep getting an error message that states, "Lightroom encountered an error whne reading from its preview cache and needs to quit" I have relaunched it a number of times and keep getting the same message. Any thoughts on how to fix this?

You need to delete your preview cache and have Lightroom rebuild it. Cache location can be found here.
https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
Why And How To Clear Your Lightroom Cache - Lightroom Fanatic

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

I cannot run itunes, I keep getting this error message" Quick Time failed to initialized (error02096) Quick time is required to run please unistall itunes then install itunes again, I have done this three time and I keep getting the same error message.

On my PC, I cannot run itunes, I keep getting this error message" Quick Time failed to initialized (error02096) Quick time is required to run please unistall itunes then install itunes again, I have done this three times and I keep getting the same error message. I have had itunes for years, but up until 2 months ago the quick time will not initialize to run it.

Try using the Windows Installer Cleanup Utility and delete the iTunes installer. Then try installing iTunes again
http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

When I try to open google body I get a message saying that WebGL is not initializing properly. Can you help?

I am trying to use Google Body but I get an error message that WebGL is not initializing properly. Can you help?

It says: WebGL Renderer (WebGL unavailable)
What is the value of the WebGL prefs (webgl.disabled and others) on the about:config page?
Are any webgl.* prefs bold (user set)?
You can try to force webgl (webgl.force-enabled -> true) to see if that has any effect.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold(user set).
*Preferences can be reset to the default or changed via the right-click context menu.

Cannot open project. Just got an error message that says: ' project contained a sequence that coul

Cannot open project. Just got an error message that says: ' project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated witht his sequence type. " how do I navigate this and reopen my project. ( note: I recently transitioned from the 30 day free trial to 'buying in' to the license cloud application; if that has relevance....)

FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?

TS1424 Keep trying to down load a Magazine I just purchased an I keep getting an error message that "unable to download folio". Have check for enough space and have deleated app. And reloaded. Also rebooted iPad nothing fixes problem

Keep trying to down load a Magazine I just purchased an I keep getting an error message that "unable to download folio". Have check for enough space and have deleated app. And reloaded. Also rebooted iPad nothing fixes problem.
Does the iTunes Store need to reset my subscription or is this a fix I can do on my iPad

Try This...
Close All Open Apps... Sign Out of yopur Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.

When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." I have to sign in with my username and password. Richard

When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." I deleted Firefox and reloaded it - did not solve the problem. This started occurring after I downloaded Windows Service Pack 2. I have Vista 7 OS. So every time I close and relaunch Firefox, I have to sign in with my username and password. Very very, annoying. If I can't get this corrected, I have to start using another Browser. Thanks for your help. Richard

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/sessionstore.js
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well. 
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore

(When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." Richard)

<blockquote>Locking duplicate thread. 
Please continue here: [/questions/830592]</blockquote> 
(When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." I deleted Firefox and reloaded it - did not solve the problem. This started occurring after I downloaded Windows Service Pack 2. I have Vista 7 OS. So every time I close and relaunch Firefox, I have to sign in with my username and password. Very very, annoying. If I can't get this corrected, I have to start using another Browser. Thanks for your help. Richard)

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/sessionstore.js
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well. 
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

TS4036 I keep getting an error message that says 'having trouble connectin to the server' Does anyone else have that problem??

Over the last couple of days, when I try to login to my iCloud (on Dell Laptop) - I get an error message that says - 'having a problem connecting to the server' - I have never had this problem before - any suggestions? - I have backed up my iPad and my iPhone on iCloud with no problem.

Disable any antivirus or firewall hardware.

I have purchased a new Mac power book 10.9.2. I cannot open illustrator CS4 and get the error message 150:30. Can you help?

I have purchased a new Mac power book 10.9.2. I cannot open adobe illustrator CS4 and get the error message 150:30. Can you help?

You are welcome, Sharon.
You should be aware that the newest version, CC, is only available as a subscription.
CS6 can be purchased at Adobe, or second hand, see below.
Older versions such as CS5 can only be bought second hand, with a licence transfer through Adobe, requiring that the licence has not been used as a basis for an upgrade.

I'm trying to open itunes and keep getting an error message that i'm missing a file, MSVCR80.dll. How do I fix this? I've tried uninstalling and re-installing itunes several times.

I am trying to open itunes on my computer. Windows 7 64-bit operating system. When I try to open itunes, I get an error message saying MSVCR80.dll file is missing. Where can I find this file and how can I get it on my computer? I have tried uninstalling and reinstalling itunes several times. Thanks for any help.

See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562

I cannot open PDFs. I kep getting an error report that it had trouble initializing. I have reinsta

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