I cannot open Premiere Pro
Hello there,
I am in Windows 7 Professional 64-bit. When I try to open Premiere Pro I get the following message:
"Premiere Pro has stopped working. Windows is looking for a solution to the problem"
Then it happens nothing. I tried uninstalling and reinstalling to no avail. What should I do?
Thank you
Please dont double post.
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Cannot open Premiere Pro CC [was:need help]
I cannot open Premiere pro on creative cloud need help
Hi glaustin,
Thanks for contacting adobe forums,
This is could be issue with the Graphics drivers,
Please try to install the latest drivers for the NVIDIA Quadro K3000M with 2GB GDDR5
Click here to download the latest Nvidia Drviers.
Please update if it works or not.
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Sandee -
Hi Guys
I'm not sure if I should post this here or on the Cloud installation forum.
I have CS6 Master Collection and Pr CS6 has been running fine. I'm currently running the Pr Cloud trial. On my main PC, I've downloaded P rCC and edited a small project without any technical problems. But Pr CC "Stops working" a few seconds after the splash screen appears everytime I try to open it on my laptop, which is frustrating as Pr is the key software for me and I want to take it on the road in a couple of days....
Laptop Details:
Dell Precision M6700 running Win7 Pro 64bit SP1 (I run Windows updates each time they are available)
Processor Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 06/02/2013
750GB 2.5inch Serial ATA (7.200 Rpm) Hard Drive x 2
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "6.1.7601.17514"
NVIDIA Quadro K3000M with 2GB GDDR5
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.8 GB
Total Virtual Memory 31.8 GB
Available Virtual Memory 27.2 GB
Page File Space 15.9 GB
Page File C:\pagefile.sys
Crash Details from Event Viewer:
Faulting application name: Adobe Premiere Pro.exe, version: 7.0.1.105, time stamp: 0x51cbdef8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x16bc
Faulting application start time: 0x01ce983f5f1edcd4
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: a28f3a69-0432-11e3-9b26-2cd05a86a968
Any advice would be welcome please: should I uninstall and re-install Pr or would that make matters worse? If I should uninstall, should I also uninstall CS6 Functional Content that seems to have been downloaded also?
Regards,
Graham
PS
I'm not a diploma holding geek when it comes to the internal PC plumbing.
GHi glaustin,
Thanks for contacting adobe forums,
This is could be issue with the Graphics drivers,
Please try to install the latest drivers for the NVIDIA Quadro K3000M with 2GB GDDR5
Click here to download the latest Nvidia Drviers.
Please update if it works or not.
Thanks
Sandee -
Cannot open premiere pro 8.0 on new mac running 10.9.4
I can open on 10.9.2 10.9.3 but not on 10.9.4 eve thing i have looked at says the problem was fixed
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why and what can i do to get this going
also prelude Illistrator, bridge are not opening alsoA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I updated to mavericks and now I cannot open Premiere Pro
My computer also says this (see image). I have updated Cuda but there are no further updates.
I have installed Java but this does not make Premiere work.
Is there any way to fix this without having to change my Mac OSX.
ThanksHi swinbob,
Welcome to the forums.
Please remove CUDA drivers from their computer. To remove CUDA drivers from the Mac, go to “Mac HD/Library/Frameworks” and delete “CUDA.Framework.”
Also, please check the below link to clear your doubts regarding the same.
http://blogs.adobe.com/kevinmonahan/2014/03/
Regards,
Vinay -
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To run Mouitain Lion you need to update Logic.
For the updaters to work the Logic application must be:
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CCT -
Cannot Start Premiere Pro CC in Windows 8.1
Hi,
I cannot start Premiere Pro in Windows 8.1, i can use Premiere Pro in the past without problems...
I reinstalled but nothing
I have the lastest version of my graphic card drivers
¿Could you help me please?>I have the lastest version of my graphic card drivers
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Cannot open Adobe Pro XI. Conversation with Adobe rep ended yesterday. Should have received phone call from Adobe at 5:00 today (pdt). Help
What is Adobe Pro XI ?
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Well i am REALLY dissapointed so far, i just purchased the CC full for one year and i have not been able to use it. First it asks for ******* serials, already did all the steps in the guides you provide.
Now i try to open Premiere Pro CC and it closes unexpectedly when i try to start a projectI do not find any other messages from you, so I do not know what you mean by provided guides... so I will post the links I have and hope one will help
You download & install & activate Cloud programs by logging in to your Cloud account
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
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Error 16 when attempting to open Premiere Pro
I get an Error 16 message when attempting to open Premiere Pro trial. I've uninstalled and reinstalled a few times. Followed the recommended suggestion to reset permission folders. Still no luck launching the application. I also noticed on the crash report EXC_BAD_ACCESS (SIGSEGV) and KERN_INVALID_ADDRESS at 0x0000000000000000.
Any suggestions ?Thanks.. these recommendations had already been taken into account. The solution.. adjust the sharing & permissions settings in the Adobe folder.
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I get an error when I open Premiere Pro (CS4)
Hi guys i hope you can help me :)
When i open Premiere Pro the Windows
opens normally and starts loading the
program parts. then i get the following
error message:
Premiere Pro has encountered an error. [..\..\Src\ImporterProcessClient.cpp-127]
i don't know why ?? please help me ;)
greets markEddie, <br /><br />Thank you for your update. When it crashes, I did submitted the crash Report to Adobe, so, you should have all the information you need. See below the copy of the crash report. <br /><br /><?xml version="1.0"?><br /><!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd"><br /><crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 0. 1. 0" build="unknown"><br /><time year="2008" month="12" day="21" hour="18" minute="38" second="3"/><br /><user guid="c118a540-9d5f-4415-ab8b-b1c6e3906423"/><br /><system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3325" machine="Intel(R) Core(TM)2 CPU T7600 @ 2.33GHz" model="x86 Family 6 Model 15 Stepping 6" cpuCount="2" cpuFreq="2330 MHz" busFreq="" locale="English (United States)"/><br /><crash exception="EXCEPTION_BREAKPOINT" instruction="0x00c2dd10"><br /><backtrace crashedThread="0"><br /><thread index="0"><br /><stackStatement index="0" address="0x00c2dd10" symbolname="dvacore::debug::DVA_DebugBreak"/><br /><stackStatement index="1" address="0x00cb197a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/><br /></thread><br /></backtrace><br /><registerSet><br /><register name="EAX" value="0x00000000"/><br /><register name="EBX" value="0x00000000"/><br /><register name="ECX" value="0x00000000"/><br /><register name="EDX" value="0x00000000"/><br /><register name="ESI" value="0x00cb177e"/><br /><register name="EDI" value="0x00000000"/><br /><register name="ESP" value="0x0012f2a0"/><br /><register name="EBP" value="0x00000000"/><br /><register name="EIP" value="0x00cb197a"/><br /><register name="EFL" value="0x00000246"/><br /></registerSet><br /><binaryImageSet><br /><binaryImage start="0x00400000" end="0x004fa000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe"/><br /><binaryImage start="0x77910000" end="0x77a37000" type="__TEXT" path="C:\Windows\System32\ntdll.dll"/><br /><binaryImage start="0x762e0000" end="0x763bb000" type="__TEXT" path="C:\Windows\System32\kernel32.dll"/><br /><binaryImage start="0x10000000" end="0x10010000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\CrashReporter.dll"/><br /><binaryImage start="0x718b0000" end="0x7198c000" type="__TEXT" path="C:\Windows\System32\dbghelp.dll"/><br /><binaryImage start="0x768a0000" end="0x7694a000" type="__TEXT" path="C:\Windows\System32\msvcrt.dll"/><br /><binaryImage start="0x77710000" end="0x777d6000" type="__TEXT" path="C:\Windows\System32\advapi32.dll"/><br /><binaryImage start="0x767d0000" end="0x76892000" type="__TEXT" path="C:\Windows\System32\rpcrt4.dll"/><br /><binaryImage start="0x75850000" end="0x75858000" type="__TEXT" path="C:\Windows\System32\version.dll"/><br /><binaryImage start="0x00170000" end="0x0017f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\LogUtils.dll"/><br /><binaryImage start="0x76ab0000" end="0x775c0000" type="__TEXT" path="C:\Windows\System32\shell32.dll"/><br /><binaryImage start="0x763c0000" end="0x7640b000" type="__TEXT" path="C:\Windows\System32\gdi32.dll"/><br /><binaryImage start="0x77ad0000" end="0x77b6d000" type="__TEXT" path="C:\Windows\System32\user32.dll"/><br /><binaryImage start="0x76280000" end="0x762d8000" type="__TEXT" path="C:\Windows\System32\shlwapi.dll"/><br /><binaryImage start="0x775c0000" end="0x77704000" type="__TEXT" path="C:\Windows\System32\ole32.dll"/><br /><binaryImage start="0x728e0000" end="0x7297b000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.143 4_none_d08b6002442c891f\msvcr80.dll"/><br /><binaryImage start="0x72660000" end="0x726e7000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.143 4_none_d08b6002442c891f\msvcp80.dll"/><br /><binaryImage start="0x00c00000" end="0x00d55000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\dvacore.dll"/><br /><binaryImage start="0x769a0000" end="0x76a2d000" type="__TEXT" path="C:\Windows\System32\oleaut32.dll"/><br /><binaryImage start="0x001a0000" end="0x00229000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\ASLFoundation.dll"/><br /><binaryImage start="0x74980000" end="0x74b2b000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.60 01.18065_none_9e7abe2ec9c13222\GdiPlus.dll"/><br /><binaryImage start="0x760f0000" end="0x760f7000" type="__TEXT" path="C:\Windows\System32\psapi.dll"/><br /><binaryImage start="0x00240000" end="0x00246000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\PRM.dll"/><br /><binaryImage start="0x6ef50000" end="0x6ef6e000" type="__TEXT" path="C:\Windows\System32\shimeng.dll"/><br /><binaryImage start="0x75fc0000" end="0x75fec000" type="__TEXT" path="C:\Windows\System32\apphelp.dll"/><br /><binaryImage start="0x6de60000" end="0x6dee8000" type="__TEXT" path="C:\Windows\AppPatch\AcLayers.dll"/><br /><binaryImage start="0x76040000" end="0x7605e000" type="__TEXT" path="C:\Windows\System32\userenv.dll"/><br /><binaryImage start="0x76020000" end="0x76034000" type="__TEXT" path="C:\Windows\System32\secur32.dll"/><br /><binaryImage start="0x733b0000" end="0x733f2000" type="__TEXT" path="C:\Windows\System32\winspool.drv"/><br /><binaryImage start="0x75bf0000" end="0x75c04000" type="__TEXT" path="C:\Windows\System32\mpr.dll"/><br /><binaryImage start="0x76190000" end="0x761ae000" type="__TEXT" path="C:\Windows\System32\imm32.dll"/><br /><binaryImage start="0x76700000" end="0x767c8000" type="__TEXT" path="C:\Windows\System32\msctf.dll"/><br /><binaryImage start="0x77ac0000" end="0x77ac9000" type="__TEXT" path="C:\Windows\System32\lpk.dll"/><br /><binaryImage start="0x764f0000" end="0x7656d000" type="__TEXT" path="C:\Windows\System32\usp10.dll"/><br /><binaryImage start="0x74ed0000" end="0x7506e000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll"/><br /><binaryImage start="0x003c0000" end="0x003d4000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\Startup.dll"/><br /><binaryImage start="0x023a0000" end="0x024dc000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\adobeowl.dll"/><br /><binaryImage start="0x024e0000" end="0x027e2000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\UIFramework.dll"/><br /><binaryImage start="0x027f0000" end="0x028d8000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\ImageRenderer.dll"/><br /><binaryImage start="0x7f840000" end="0x7fa07000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\MCDVD_32.DLL"/><br /><binaryImage start="0x74800000" end="0x74832000" type="__TEXT" path="C:\Windows\System32\winmm.dll"/><br /><binaryImage start="0x74720000" end="0x74759000" type="__TEXT" path="C:\Windows\System32\oleacc.dll"/><br /><binaryImage start="0x76a30000" end="0x76aa3000" type="__TEXT" path="C:\Windows\System32\comdlg32.dll"/><br /><binaryImage start="0x00f70000" end="0x00f9b000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\dynamiclinkui.dll"/><br /><binaryImage start="0x022d0000" end="0x02350000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\dynamiclink.dll"/><br /><binaryImage start="0x00fc0000" end="0x00fe1000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\processcoordinationclient.dll"/><br /><binaryImage start="0x011f0000" end="0x011f9000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\proce
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I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro. what do i do now?
Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
For some reason, I cannot buy premiere pro cs6. And I'm not really sure why. Did adobe stop to distribute their cs6s products? or did I do something wrong?
Since you haven't told us a single thing about what you've tried or where you looked, it's kind of hard to tell if you did something wrong.
I went to Adobe.com, clicked the Search button, and typed Premiere CS6. Two clicks later, I was here: Creative Suite 6. -
I cannot update Premiere pro on my pc
Hi guys,
I cannot update Premiere Pro on pc!
I'm still stuck on version 8.0...
Anyone has a trick for me?Are you getting an error or do the updates dont show?
Available updates not listed -
Cannot download premiere pro cc trail
I have registered Adobe member already, but I cannot download premiere pro trail (30 days).
Could you please recommend how to download this trial programme?
Thank youHi
You are using Windows 32 Bit OS and Premiere Pro CC is a 64 bit application that is the reason Premiere Pro CC is not listed in the apps list
Please upgrade the OS to 64bit and then try to download Premiere Pro CC.
Thanks.
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