I cannot open the the Screen, the screen is locked

Dear Apple Shop
In the last couple day, I cannot unlock the Screen protect, The screen is locked all the time. I am not sure which verion of IOS, that I am using?
I uesed the 1 phone more than 3 year, this is the first time,
Patrick Wong

Have you tried resetting your iPhone?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost.
Note that you are not talking to Apple Support here. This is a user-to-user technical help forum hosted by Apple. We are all just other users here.

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I cannot open the the Screen, the screen is locked

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