I cannot play a movie I just recently downloaded from the iTunes store

I cannot play a movie I just recently downloaded from the iTunes store

I purchased an album from the iTunes store VIA the wish list Purchase option.
The 2 albums and 3 songs were purchased.    However, one of my songs was stuck in the "Computer is not authorized / Already Authorized" loop.  Where it asks me to authorize a song, but then says the computer is already authorized and doesn't play the song.
I noticed looking at "Get Info" there were two key differences.
The songs that were valid and would play have:
Kind: Purchased AAC audio file
Purchased by: **********
Account Name: *****@gmail.com
The one song that would NOT play and caused the authorization loop has:
Kind: AAC audio file
Purchased by:   <this field was NOT PRESENT like it was on the other files>
Account Name: *****@gmail.com
(**** = redacted, however the two Account Name fields were identical)
As you can see, the Account name match, but the "Purchased By" field is missing and the Kind is not marked as "purchased".
THIS IS A BUG.  As the entire album was bought under the same method, same time, and same account, yet, one file is improperly tagged, and does not play.  The trouble file was found in iTunes store, added to Wish list, and purchased in the same session, no other log-off, shutdown, or iTunes restart to cause a selection of anouther account name.
This leads me to believe that iTunes is not properly tagging a file after it is downloaded that it has been purchased, thus, causing the loop.
Apple can't blame anyone else here, as only apple hardware and software were involved in this.  MacBook Pro, OS X 10.6.  iTunes 10.7 (21)

Similar Messages

  • Can the first generation iPad play an 720p HD video downloaded from the iTunes store?

    Hello fellow Apple users!
    I am just wondering if the iPad 1 could play a 720p video downloaded from the iTunes store.
    I'd love to watch a movie in HD but I don't wanna waste money on something I can't consume.
    Thanks a lot!

    1. Double-click the Home button to see all Inactive Apps in Task Bar
    2. Hold the Apps down for a second or two until you see the minus sign
    3. Tap the minus sign to close App
    4. Tap center of screen to return to Home Screen
    5. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo. Ignore the red slider

  • My itunes downloads from the itunes store stop   I cannot get them to resume

    Twice now I have been unable to complete download installations of music purchased from the iTunes store. 
    I just received the preordered Beatles album, it is in my itunes downloads, indicates the download arrow moving at the top of the screen but nothing is happening.  It has been 10 hours now and nothing is working.  It shows up in albums, but is light gray and does not play, it shows up in downloads, has as circle next to it, again...nothing.   I tried to troubleshoot following the support suggestion that instructs to shut down the computer.  Itunes won't allow this to complete.  I receive the messsage "THE ITUNES STORE IS DOWNLOADING - ARE YOU SURE YOU WANT TO QUIT"? 
    NOTHING IS WORKING...HELP....PLEASE?

    The very first thing that I would try is to restart your iPad and try again. Hold down on the sleep/power button until the slider appears on the screen and slide to the right to power off. Hold down on the sleep/power button until the Apple logo appears on the screen to resetrt the iPad, after it starts up, try the download again.
    Another thing to try is to reboot your router. I realize that your WiFi is working, but sometimes this can kick start problematic downloads. Unplug it from power for about 30 seconds and then plug it back in again. Try the download again after the router starts up.
    Something else to try that involves a few more steps ..... Close the iTunes Store app. Sign out of your Apple ID. Reset the iPad and then try again.
    Double tap the home button and swipe up on the iTunes Store thumbnail preview window to close the app. Tap the home button. Go to the home screen. Go to Settings>iTunes & App Store> Apple ID. Tap your ID and sign out. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen and then let go of the buttons and let the iPad start up.
    Go back to Settings>iTunes & App Store>Apple ID. Sign in. Go back to the iTunes Store app and try to resume the download.

  • A number of songs I downloaded from the iTunes store are not playing the whole way through.

    Some of the songs are only playing for a couple of seconds, them others I have purhased around the same time are playing the whole way through. Is there any way to fix this?

    Hey maddielou2,
    Thanks for the question. The following article outlines a resolution to your issue:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    - Delete the purchased song that is exhibiting the problem from your iTunes library.
    - Click on the Purchased link in the iTunes Store to view your previously purchased music.
    - Download your previously purchased song from this list.
    Thanks,
    Matt M.

  • How come I cannot rid of my downloads from the iTunes store?

    I had pre-ordered an album a few days ago which was released yesterday, however I was not at home and wanted to download it wirelessly from my phone. I downloaded the majority of it and now there are 3 songs which seem to be forever stuck in the "Processing..." stage. I've since then returned home and tried plugging in my phone to the computer hoping that syncing it might wipe out the downloads, but the downloads only seem to be impeding the syncing process instead. So now I cannot open up my music or iTunes Store applications without them freezing which renders me inable to at least try buying another song to "stimulate" the download process once again, so to speak. Does anybody have an idea as to what I could do besides seeking help from the Apple store itself in person?

    Hi there DLiii97,
    You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/ht1430
    -Griff W.

  • How can i see the recent downloads from the aps store on my account?  My kids are all on one account and I want to see what they have purchased.

    I am trying to figure out how to see what the recent downloads have been on my AP account used by my children.

    Just go into the app store and down the bottom of the screen press purchased and u will b able to view everything that has been purchased

  • I have just purchased a new pc and when I try to play 2 separate albums that I bought from the itunes store I get a message that my computer is not authorized. I then follow the steps to authorize it and the same thing happens when I attempt to play this

    Just purchased a new pc with windows 8. Transferred over my itunes. With 2 different albums in my library, when I attempt to play this music I get a message saying my computer is not authorized. I then sign in to authorize the computer, itunes  tells me it is indeed authorized, I attempt to play this music again and I get the same "your computer is not authorized" message again, and again....
    Any help out there on this one would be appreciated. If my question is not clear enough I will attempt to help.
    Thank you,
    mike

    Delete and redownload them if doing so is free in your country.
    (106637)

  • *HELP* Some audio tracks I just downloaded from the iTunes store don't play all the way through, they stop in the middle!!

    *HELP* It's like they didn't download right, why are the tracks not playing?? I might have been transferring my music library to an external hardrive at the same time, would that affect the files downloading properly? (but I'm pretty sure I did that after the tracks were done downloading). Can anyone help???

    http://http://support.apple.com/kb/index?page=search&src=support_site.kbase.sear ch.searchresults_suggested.search&product=&q=itunes%20download%20wont%20play
    Maybe you can find something here, you can also call Apple Support, or try online support.

  • Just Updated my iPod Touch operating system to 6.0.1, but it no longer downloads from the iTunes store or syncs apps!

    Earlier this week I updated my Ipod to 6.0.1 and since then I have tried to download several videos, songs, and apps, and on the download screen it just says "waiting..." .
    Also, it won't let me sync apps from my PC, it just shows them loading, then underneath says "waiting.." - though it must be sais  I have had no problem with music or videos.
    Could Someone please explain how I can get items to download to my ipod again!
    Thank You!

    Try:
    Downloading apps stuck on waiting...: Apple Support Communities
    Waiting applications: Apple Support Communities

  • HT1386 my classic ipod did not sync all of the recent downloads from the ipod store?  how can i fix?

    i just downloaded a complete album.  when i sync my pod it only downloaded half of the songs.  they are on my laptop library.  they just won't sync to my pod.

    See Recover your iTunes library from your iPod or iOS device.
    You can't merge iTunes accounts, but iPods & iOS devices can hold protected content from up to five accounts, so you shouldn't really need to.
    tt2

  • My iTunes will no longer play videos/music videos (bought from the iTunes store) since the last update? (Win7 64bit)

    My iTunes will no longer play videos/music videos (bought from the iTunes store) since the last update? (Win7 64bit)

    Guys I have the same problem.
    Since I installed iTunes 10.5 I can't play any of my music videos downloaded from the iTunes store.
    I can play music ok but no videos. I just click on the videos and nothing happens!!
    Help..... is there a remedy???

  • I recently downloaded music from the iTunes store but it doesn't play on my iPod

    I recently downloaded music through the iTunes store and synched it manually to my iPod nano (5th generation) and while it shows up on my iPod when I scroll through my list of artists/songs/albums it will not play any sound if selected and will not play through at all. At the very best all it will do is skip ahead 1 to 2 songs. What do I need to do?
    I think it's also worth noting that the songs work on my other devices (laptop and iPad mini) absolutely fine with zero issues.

    I had some time finally figuring why I could buy and download from the Itunes store, but could not load it on my IPOD. What finally worked was plugging my IPOD in to the computer, as I would when "syncing", and, after loading, it would show my device in the side bar. You have to go to VIEW in the top Tool Bar and click on SHOW SIDE BAR in the drop down menu. "SUMMARY' tab, on top, is what I clicked on to show an option of restoring my IPOD to the factory defaults. It erases everything on the IPOD, but gives an option of AUTOFILL afterwards, which it does from the computer. This is one solution of many you could try. Good luck.

  • Downloading a movie from the iTunes Store after it has been deleted

    I accidentally deleted a purchased movie I was downloading from the iTunes Store. Now when I click on the movie by going to Purchased and clicking on the movie I don't get a button that lets me download the movie from iCloud; instead, there is a button that says "Watch." How can I start downloading the movie again?

    Does anyone know how to do this?

  • HT1657 i recently rented a movie from the itunes store in hd and closed itunes on accident and after reopening itunes i cannot find my movie rental. ive searched in my  library, movies, etc. and i cannot find it anywhere

    i rented a movie from the itunes store in hd and closed itunes on accident after letting it download and after reopening itunes i am un able find my movie rental. ive searched in my  library, movies, etc. and i cannot find it anywhere. i did start it... but i have atleast another 20 hours to watch it before the rental expires.

    Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?

  • I recently downloaded an album from Amazon (a gift) directly to iTunes.  I also recently pruchased a song from the iTunes store.  In both cases, the songs in the album appear in a lighter print on my iPod and won't play when selected.  Will play on comput

    I recently downloaded an album (a gift) from Amazon, one option of which is to download directly to my iTunes library (which is what I did).  I also purchased a song from the iTunes store shortly after this.  In both cases, the music shows up on my iPod touch in a lighter print than the other music on my iPod.  When I select it nothing happens.  I only plug into the computer a couple of times a month, but I perform all updates as are indicated and I synch my iPod.  Note that when I have iTunes up on my computer, the music WILL play directly from the library, just not on the iPod.  Any ideas?  Thanks.

    Hello zayasva
    I would delete the songs and download them again, or plug it into iTunes to resync them back on.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

Maybe you are looking for