I cannot play Pogo games for the past two days, get various reasons and cannot talk to someone who will help

I am a member of Club Pogo and the past two days have been unable to play the games by using Firefox. The most frustrating thing is that I am old, cannot follow ALL of the instructions and feel I need to talk to a real live person to take me step by step to the proper categories so I can once again play my games without all of this hassle. PLEASE send me a phone number so I can enjoy my games.

Pogo games usually use the Java plugin.
Do you otherwise have problems with Java?
*https://support.mozilla.org/kb/Using+the+Java+plugin+with+Firefox
*http://kb.mozillazine.org/Java
*http://www.java.com/en/download/help/testvm.xml
*http://www.java.com/en/download/installed.jsp
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
There are other things that need your attention.
Your system details list shows a very old Flash plugin that you should remove.
*Shockwave Flash 10.0 r45
*https://support.mozilla.org/kb/Managing+the+Flash+plugin
*http://kb.mozillazine.org/Flash
Latest Flash player versions here:
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

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com.apple.driver.AppleHWSensor    1.9.4d0
com.apple.filesystems.autofs    3.0
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com.apple.driver.AGPM    100.12.42
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Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
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Serial ATA Device: MATSHITADVD-R   UJ-8A8
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USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
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