I cannot play videos in Firefox, can someone help me with this

== Issue
==
I have another kind of problem with Firefox
== Description
==
I cannot view videos within Firefox. I have uninstalled and reinstalled it. I have deleted plugins and reinstalled some plugins, I do not know what else to try. Could someone please help? My telephone number is, (***) ***-**** Name is Pam Harbison. Thank you
<br/> <br/>''(Edited by Moderator: phone number removed - c)''<br/> <br/>
== This happened
==
Every time Firefox opened
== I downloaded some plugins
==
== Firefox version
==
3.6.3
== Operating system
==
Windows 7
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
== Plugins installed
==
*-np-mswmp
*Default Plug-in
*Shockwave Flash 10.0 r45
*3.0.50106.0
*Office Live Update v1.3
*NPWLPG
*6.0.12.732
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*RealPlayer(tm) HTML5VideoShim Plug-In
*RealArcade_NPAPI_Plugin
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Hello Pam.
Go into Tools > Add-ons > Plugins and see if Flash is installed. If not, install it ( [http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin] ). That should let you watch YouTube videos.
If you already have Flash in your Firefox, make sure it's up to date. If it is and it still doesn't work on YouTube, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons, except Flash (just to check), to see if Firefox goes back to normal?

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    fffff800`b7cbb568 ffffe001`39f402a0 : ffffe001`39dfd000 ffffe001`39fb2ef8 fffff801`13ce0900 ffffe001`39f3e048 : 0x392cf816
    fffff800`b7cbb570 ffffe001`39dfd000 : ffffe001`39fb2ef8 fffff801`13ce0900 ffffe001`39f3e048 00000000`00000001 : 0xffffe001`39f402a0
    fffff800`b7cbb578 ffffe001`39fb2ef8 : fffff801`13ce0900 ffffe001`39f3e048 00000000`00000001 fffff801`13ce08b8 : 0xffffe001`39dfd000
    fffff800`b7cbb580 fffff801`13ce0900 : ffffe001`39f3e048 00000000`00000001 fffff801`13ce08b8 fffff800`b7cbb600 : 0xffffe001`39fb2ef8
    fffff800`b7cbb588 ffffe001`39f3e048 : 00000000`00000001 fffff801`13ce08b8 fffff800`b7cbb600 fffff800`b7cbb6a0 : SynTP+0x61900
    fffff800`b7cbb590 00000000`00000001 : fffff801`13ce08b8 fffff800`b7cbb600 fffff800`b7cbb6a0 00000000`0026a75a : 0xffffe001`39f3e048
    fffff800`b7cbb598 fffff801`13ce08b8 : fffff800`b7cbb600 fffff800`b7cbb6a0 00000000`0026a75a ffffe001`39fb2f04 : 0x1
    fffff800`b7cbb5a0 fffff800`b7cbb600 : fffff800`b7cbb6a0 00000000`0026a75a ffffe001`39fb2f04 ffffe001`3b820000 : SynTP+0x618b8
    fffff800`b7cbb5a8 fffff800`b7cbb6a0 : 00000000`0026a75a ffffe001`39fb2f04 ffffe001`3b820000 ffffe001`39fb2f04 : 0xfffff800`b7cbb600
    fffff800`b7cbb5b0 00000000`0026a75a : ffffe001`39fb2f04 ffffe001`3b820000 ffffe001`39fb2f04 00000000`00000000 : 0xfffff800`b7cbb6a0
    fffff800`b7cbb5b8 ffffe001`39fb2f04 : ffffe001`3b820000 ffffe001`39fb2f04 00000000`00000000 00000000`ffffffff : 0x26a75a
    fffff800`b7cbb5c0 ffffe001`3b820000 : ffffe001`39fb2f04 00000000`00000000 00000000`ffffffff 00000000`00000000 : 0xffffe001`39fb2f04
    fffff800`b7cbb5c8 ffffe001`39fb2f04 : 00000000`00000000 00000000`ffffffff 00000000`00000000 ffffe001`3b96c1f8 : 0xffffe001`3b820000
    fffff800`b7cbb5d0 00000000`00000000 : 00000000`ffffffff 00000000`00000000 ffffe001`3b96c1f8 00000000`00000000 : 0xffffe001`39fb2f04
    STACK_COMMAND: kb
    FOLLOWUP_IP:
    SynTP+61584
    fffff801`13ce0584 0fb75502 movzx edx,word ptr [rbp+2]
    SYMBOL_STACK_INDEX: 3
    SYMBOL_NAME: SynTP+61584
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: SynTP
    IMAGE_NAME: SynTP.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 52cf661a
    FAILURE_BUCKET_ID: AV_SynTP+61584
    BUCKET_ID: AV_SynTP+61584
    ANALYSIS_SOURCE: KM
    FAILURE_ID_HASH_STRING: km:av_syntp+61584
    FAILURE_ID_HASH: {36b9db56-29d5-132e-b1f4-da85f980edaf}
    Followup: MachineOwner
    Wanikiya and Dyami--Team Zigzag

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