I cannot print a jpg attachment from my PC or iphone to my HP c510a printer. I can send text tho
HP Photosmart c510a
PC windows 7 64bit
eprint.com has all my jpg attachments as pending. Not printing. Word docs print tho. just no pics. See no error messages on the zeen and I get reply emails thanking me for using the serice, do I want to participate in a survey. Doesnt print from my PC or my iphone 3gs and icloud is enabled as well as airprint. Anyone?
Hi AW51,
If you are experiencing ongoing issues with web services, you can attempt to try the following steps that may help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee
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