I cannot print in black on either of my printers.  Why?

I cannot print in black on either of my printers.  Why?

I had one printer that I use and it was not printing anything in black from documents.  It will print colors.  I can make a copy and it will print in black.  I can print a scan and it prints black.  I called the manufacturer, LexMark and they want me to pay them to help me fix it.  I happened to think I have an old printer that was my father-in-laws, who passed away.  So I hooked upt that printer and installed it to my computer.  It is doing the same thing.  That makes me think it is not printer specific that it is computer specific.

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