I cannot print pictures using the photo tray and 4x6; 5x7 paper

I have tried everything to make my new printer print photos on my hp notebook onto photo sized paper using the photo paper tray on the printer.  I am not a novice and don't understand why it doesn't work.  BUT I have heard from other that they have the same problem.

c-j-r-
Welcome to the HP Community Forum.
I am sorry you are having problems -- it is perhaps a problem with the printer - it can happen, although it is rare that a new printer just won't print photos at all.  There may be something that can be done.
I just replaced a nice Photosmart 7520 with a new Officejet 8630 - the 8630 is a great printer; like your 7640, the Officejet 8630 lacks a separate photo tray.  I do miss that photo tray.  Sigh. 
Your printer should do this -- assuming that there is not something actually wrong with the printer -- and that you have the Full Feature Software installed -- that you have the Printing Preferences set up properly -- and that there is not something else odd going on.
For example, it may be something as simple as the Printing Preferences not being able to detect that the Paper is the right Media type, that the paper is in the right location - tucked into the temporary "photo tray" with the paper guides shoved against it - or that paper is in the right orientation.  Something...
I can offer the following:
The basics on loading the paper and prepping the printer come from the User Guide:
HP Envy 7640 e-All-in-One User Guide
See Page 11 and Page 21
If you have not yet done so, install the Full Feature Software for the Printer.
Help and Instructions:
Install the Full Feature Software
You might find the following helpful:
Printing Preferences
Print Photos – Three Methods: Photos Creations, Windows Photo Viewer, Word
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP. 
Kind Regards,
Dragon-Fur

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