I cannot purchase a subscription to Adobe Photoshop in Creative Cloud

Hello my account is at [email protected] for Adobe Creative Cloud. I have been using a few apps on iPad and Andriod and wanted to move to a full subscription of Creative Cloud with Photoshop as my first online application. But each time I try to purchase the subscription in the store durring the shopping cart process I get an error that the purchase type is not availible at the moment in the very 1st step of the confirmation process, the error prompts a toll free number I can call, I have called the number but I could not reach a representative that speaks English and when they attempt to transfer me to a rep that does speak English the call is droped. (I am in Switzerland the only language options are German, French or Italian). I would appreciate help with this issue either via online or on the phone.
Best,
Duncan Pond

Industry standard files such as JPEG are compatible with many brands/versions of programs
Proprietary files such as those created by InDesign are often not backwards compatible, due to new features in newer program versions
This is not unique to Adobe... MS Word DOCX files are not backwards compatible with earlier versions of MS Word

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There you go. How can I change the language of my Creative Cloud installation?
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Adobe’s desktop apps, including Photoshop, were previously known as Creative Suite® (CS), and will now be branded CC to reflect that they are an integral part of Creative Cloud. Adobe Photoshop CC will be available, exclusively to Creative Cloud members, in June....
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I am not able to activate my subscription of adobe photoshop cs 5.1

while installation, adobe accepts my key but when i have to enter my adobe id, it says "we cannot activate your subscription for adobe photoshop cs 5.1" ans says try again.
i have tried again and again but i am unable to do so.

You could be facing this issue because the software is unable to contact the Adobe servers. This could be due to several reasons: The time set on your computer may be incorrect, your computer might be behind a firewall. You'll find some details in the following document. Could you go through this document and let us know if you were able to resolve the issue. http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#id _78979

About a week ago, I purchased a subscription to Adobe CC Photoshop and Lightroom. I can access Photoshop but this screen still comes up asking me for the license number or if I want to continue the trial. The same thing happens with Lightroom, only it mak

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Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition. I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, but it says my serial number is invalid?

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I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.
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Creative Suites can only be upgrades to other Creative Suites.
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57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
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Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
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Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR

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JoeLib wrote:
You type way faster than me Gene.
Well, not necessarily in this case.
According to the time stamp, Gene posted his answer a bit over three hours before you did, Joe.
Gene's post: Dec 29, 2014 5:54 PM
Joe's post: Dec 29, 2014 8:57 PM

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For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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Why does it say "We can not start subscription for Adobe Photoshop CS5 Extended Subscription Edition"?
I have closed it and restarted it, but it constantly comes up after I have pressed the serial number and my e-mail.
What's wrong?

contact adobe support: http://helpx.adobe.com/contact.html

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Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
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-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
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I cannot purchase a subscription to Adobe Photoshop in Creative Cloud

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