I cannot purchase anything on my macbook or new iphone due to address not matching the credit card information, I cannot purchase anything on my macbook or new iphone due to address not matching the credit card information
I just got a new iphone and cannot download any applications or anything from itunes b/c it says my address doesn't match my information
On your computer launch iTunes. From the menu bar click Store / View My Account then select Edit Payment Information.
Make sure your billing information is correct including the expiration date and security code if you are using a credit or debit card then click Done.
Restart your computer.
Try again.
Similar Messages
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ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??
- See:
]iTunes Store: My credit card's security code or zip code does not match my bank's records
- If still problem contact iTunes by:
Contact iTunes -
When I try to buy music, I get message saying that my credit card information does not match the bank records. My information, formatting are exactly the same as the bank. Help!
Look on one of your bank statements and be sure to enter the billing address exactly as it shows on the statement. Some folks forget where they actually get the statement. They put their home address in iTunes/Mac App Store and they actually get the statement at their place of employment or vice versa.
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I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information
Hi Lukeclear17,
The article linked below details both why you may be unable to make a purchase using the credit on your account and why you may be unable to choose "None" when editing your billing information.
Why can’t I select None when I edit my Apple ID payment information?
https://support.apple.com/en-us/HT203905
Cheers,
Allen -
How do i set up my debit account information? so i can make purchases on the appstore. I keep running into errors and all my information is correct. I have read a bunch of forums saying that this is a giant problem and that i need tech support ot set up my charging information.
Hi...
Try here > iTunes Store: My credit card's security code or zip code does not match my bank's records
Billing policy is the same for both the Mac App and iTunes Stores. -
Help!
Welcome to the Apple Community.
To be able to download free apps without a recognised method of payment or gift card.
Open iTunes and navigate to the app store. Select a free app to download. A simple way to do this is to scroll down to the top free apps box on the right hand side, hover your mouse over the first item and click on the free button that appears when you hover over it.
A pop up will open asking you to sign in with your Apple ID click "create new account", click continue to create your account. Check the box to accept the store terms and conditions and click continue.
Enter your email address, password, security question, and date of birth, click continue. Now, you will be asked to provide a payment method. Note now that the last option says "none". -
Nothing on Apple's services has worked correctly since they started this iCloud c**p. Did anybody there actually think this through before implementing it? I can't get on iCloud because I only have one email account and it's associated with no less then three Apple IDs (their server hiccups and I get locked out.) Now I can't make purchases in iTunes.
If you are getting a message stating that you are not verified. Then you might have not received the iTunes Store verification email. You will need to contact iTunes Customer Support. They will be able to verify your store account. Then you will be able to sync your iPod Touch while signed into your store account. Your iPod Touch should allow you to purchase your Apps from that point on.
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I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?
You cannot use that ID without a credit card. You did not create your account correctly. There is very specific way in which you must create your account if you do not want to use a credit card. If you don't have a credit card, you will have to start all over again.
1. You will have to sign out of that ID before you can create a new one. Settings>iTunes & App Store>Apple ID>Sign out.
2. You cannot use the email address that you used for the first ID that you created. You will need to use another email address now
3. You have to download a free app in order to start the new Apple ID process.
Read this before proceeding.
http://support.apple.com/kb/HT2534 -
PURCHASE PROGRAM
When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month.
Does not this offer?
Micke at RaaSome general information... your Adobe account and your credit card details must match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-verify email https://forums.adobe.com/thread/1446019 -
Your credit card information does not match your bank's records
I just purchase iphone 5c, and I made my iturne account, in order to downloan the app I have to put my payment information. But always shows " your credit card payment information doesn't match your bank's records". and I tried three different card shows same thing.
Is anyone has same issue? Can you anyone helps me out?
Thank youHello girl from TX
Check out the article below to troubleshoot issues with adding the credit card to your iTunes. You may just need to remove all card accounts and set it to None and then try adding the account again.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Regards,
-Norm G. -
HT1918 My credit card information "does not match my bank's records".
According to iTunes, my credit card information does not match my bank's records. But, the information I filled in is all correct. How can I resolve or manage this situation?
The exact NAME, ADDRESS and POSTAL code MUST match whatever is on file with bank. Also, make sure you select VISA , MC etc. This just happened to me when I updated a new card. Also you will get a $1.00 authorization on your account that will fall off in a few days. Don't be alarmed.
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plz i want help , how can i use credit card visa , im try to fill blank no. card information when i finish appear me msg ( the payment card you entered is not valid in israel p;ease provide avalid payment card for israel , im from palestine ) plz solutio?
Oh thank god i am not the only one with this problem. It started with me on Saturday (aug 28) and still, no solution.
I live in the border with the USA so i’ve been using my itunes account with a USA debit card and then it started with that **** declined CC problem =S
The funny thing is that i’ve been trying to change countries, setting my account to Mexico and it would still say that the CC are declined. Tried 2 USA cards and 2 Mexican cards, no results =S
Wanna read something funny. I even tried to create a brand new account based in Mexico, with another email address and it still wouldn’t let me, tells me my cards are not valid……..the **** apple!!! i cannot update any app and i just got my iphone 4 on friday last week and i am dying to try new apps.
So far I’ve sent 2 emails and still no **** solution. At least i am not alone =’( -
I cannot download any apps , including free apps. I did purchase a game about a month ago using a prepaid card. That card I no longer use. The App Store declined the card. I just want to download free apps without te App Store wanting my credit card information . Help!!
i don't think you can use prepaid cards that aren't itunes gift cards for purchases in itunes anymore. if you don't see the option 'none' under payment options, then you need to add a card to the apple id. once you add it, you should then see the 'none' option and can choose not to use that as your payment method under settings > itunes and app stores > tap on your apple id and choose 'view apple id' > payment options
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Hi,
I replaced my old debit card with a new one. I tried to update my debit card number information. I'm pretty sure I put everything right but it showed that my credit card information does not match my bank's records. The bank has already verified my card is activated.How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom -
I have tried to update my billing and account information which I was able to but in the billing section it keeps saying that the info doesnt match the bank info and the only thing was that the credit card had expired and I am still using the same one but cant buy a song, keeps saying its not correct.
Ok, so I finally got help on this issue. Basically, I had tried to edit my credit card information, and it secretly locked my account. After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed. I had been previously helped by someone through e-mail, but that was a complete waste of time. Go for the chat service, it's a million times better. They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way. Anyway, I hope this helps.
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