I cannot re-install my PSE10 even though I have the disks, here is why
These are the following error messages that I am getting when I try to re install PSE10 Premiere after it DID not install correctly the first time.
On the first installation the actions with the triangles (such as the eraser ikon with the triangle) which when clicked show more choices did not happen after the initial instalation. I found the so-called help pages so opaque that I decided to reinstall the program after uninstalling it.
Here are my messages
WARNING: DW034: WARNING:{3F023875-452-4605-09DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level) payload is being installed.
WARNING: DW34: Warning:{52411D2C-81DD-442F-81C7-D867F6D73491} Photoshop Cmaera Raw for Elements 10 6.4.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning:{3F023875-4A52-46605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
---------- Payload:{68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW036: Apple Package failed to install successfiully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premier Elements 10: Failed due to Language Pack Installation failure
ERROR: DW050: - Adobe Premier Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed.
So.... What am I to do now?
I have found the so called help pages for Adobe to be so dense and so cryptic it is impossible to resolve this matter.
I only wish the president of the company could see this. I wonder if he or she knows just how bad the customer service is when things go wrong.
David
Hi Jeff,
Thanks for following up.
Slowly I am learning about what is going on with my problem. I need to first further clarify my problem for you. I am new to both my iMac and its Version 10 of Photoshop. When I bought the CD set I thought that the term "premiere" referred to both Adobe Photoshop (stills) and Premiere (movies). Now I understand that it only refers to the movies. So, my problem rests with Photoshop. As just mentioned have just acquired my iMac and it does not seem to have a screen shot application. However, would you please take a look at the Tools panel in Photoshop? The icons for the brush tool, the eraser tool, and the smart brush tool all have a tiny black triangle in the lower right corner of the icon. It is my understanding that when I click on the eraser tool and should see three more icons pop up. They do not. So what is wrong? That is the source of my frustration with the product. I can't duplicate some of the instructions that I see in my book.
Again, thank you for your follow up.
David
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