I cannot reach a live representative when calling the 800-922-0204 number

My account is marked past due, I made an online payment as I always do (have not been disconnected in YEARS!!!) I keep getting recorded calls saying that I must pay my bill or service will be disconnected, yet when I try to call to find out what the problem is, I cannot reach a live rep....only automated payment options.  How do I reach a person today????

You may run into the same thing with this number, but it won't hurt to try:
Financial Services
866-266-1445
Mon - Fri:  8 am - 8 pm ET
Sat:  8 am - 6 pm ET
Sun:  closed
You also could try the chat feature via the Contact Us button at the top of the page.

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    ERROR Message
    Exception Text **************
    System.NullReferenceException: Object reference not set to an instance of an object.
       at Project1.Loadxml.Loadxml_Load(Object sender, EventArgs e)
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       at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
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       at System.Windows.Forms.Control.WndProc(Message& m)
       at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
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    Edited by: Albert Tio on Feb 16, 2011 9:55 AM

    Here is the code.
    Option Strict Off
    Option Explicit On
    Friend Class GetEvents
        Public WithEvents SBO_Application As SAPbouiCOM.Application
        Public SboGuiApi As SAPbouiCOM.SboGuiApi
        Public oForm As SAPbouiCOM.Form
        Public oDBDataSource As SAPbouiCOM.DBDataSource
        Public oCompany As SAPbobsCOM.Company
        Public RS As SAPbobsCOM.Recordset
        Public oPrev_Bank As String, oPrev_AcctType As String
        Public oLoadXml As Loadxml
        Public Sub SetApplication()
                 'Dim SboGuiApi As SAPbouiCOM.SboGuiApi
            Dim sConnectionString As String
            SboGuiApi = New SAPbouiCOM.SboGuiApi
            ' by following the steps specified above, the following
            ' statment should be suficient for either development or run mode
            sConnectionString = Environment.GetCommandLineArgs.GetValue(1)
            ' connect to a running SBO Application
            SboGuiApi.Connect(sConnectionString)
            ' get an initialized application object
            SBO_Application = SboGuiApi.GetApplication()
        End Sub
        Public Sub SetCompany()
            Dim ret As Long
            Dim MsgStr As String
            Dim Cookie As String
            Dim ConnStr As String
            Try
                oCompany = New SAPbobsCOM.Company
                Cookie = oCompany.GetContextCookie
                ConnStr = SBO_Application.Company.GetConnectionContext(Cookie)
                '//before setting the SBO login context make sure the company is not connected
                If oCompany.Connected = True Then
                    oCompany.Disconnect()
                End If
                ret = oCompany.SetSboLoginContext(ConnStr)
                If Not ret = 0 Then
                    Exit Sub
                End If
                ret = oCompany.Connect
            Catch ex As Exception
                SBO_Application.MessageBox(ex.Message)
            End Try
            MsgStr = ""
            If Not ret = 0 Then
                oCompany.GetLastError(ret, MsgStr)
                SBO_Application.MessageBox(MsgStr)
            Else
            End If
        End Sub
        Public Sub New()
            MyBase.New()
            ' set SBO_Application with an initialized application object
            SetApplication()
            SetCompany()
            AddMenuItems()
        End Sub
        Private Sub SBO_Application_MenuEvent(ByRef pVal As SAPbouiCOM.MenuEvent, ByRef BubbleEvent As Boolean) Handles SBO_Application.MenuEvent
            Dim myThread As New System.Threading.Thread(New System.Threading.ThreadStart(AddressOf LoadXmlMainThread))
            Try
                If (pVal.MenuUID = "MySubMenu") And (pVal.BeforeAction = False) Then
                    'SBO_Application.MessageBox("My sub menu item was clicked")
                    '// Create a form to be launched in response to a click on the
                    '// new sub menu item
                    myThread.SetApartmentState(System.Threading.ApartmentState.STA)
                    myThread.Start()
                    'Loadxml.ShowDialog()
                                End If
            Catch ex As Exception
                SBO_Application.MessageBox("1." & ex.Message)
            End Try
            'If (pVal.MenuUID = "MyGoToMenu") And (pVal.BeforeAction = False) Then
            '    SBO_Application.MessageBox("My GoTo Menu was clicked")
            'End If
            'If (pVal.MenuUID = "MySecondGoToMenu") And (pVal.BeforeAction = False) Then
            '    SBO_Application.MessageBox("My Second GoTo Menu was clicked")
            'End If
        End Sub
        Private Sub LoadXmlMainThread()
            'Dim lLoadxml As New Loadxml
            Try
                oLoadXml = New Loadxml
                oLoadXml.WindowState = FormWindowState.Maximized
                oLoadXml.ShowInTaskbar = True
                oLoadXml.TopMost = True
                oLoadXml.Activate()
                Application.Run(oLoadXml)
            Catch ex As Exception
                SBO_Application.MessageBox("2." & ex.Message)
            End Try
        End Sub
        Private Sub AddMenuItems()
            '// Let's add a separator, a pop-up menu item and a string menu item
            Dim oMenus As SAPbouiCOM.Menus
            Dim oMenuItem As SAPbouiCOM.MenuItem
            Dim i As Integer '// to be used as counter
            Dim lAddAfter As Integer
            Dim sXML As String
            '// Get the menus collection from the application
            oMenus = SBO_Application.Menus
            'Save an XML file containing the menus...
            'sXML = SBO_Application.Menus.GetAsXML
            'Dim xmlD As System.Xml.XmlDocument
            'xmlD = New System.Xml.XmlDocument
            'xmlD.LoadXml(sXML)
            'xmlD.Save("c:
    mnu.xml")
            Dim oCreationPackage As SAPbouiCOM.MenuCreationParams
            oCreationPackage = SBO_Application.CreateObject(SAPbouiCOM.BoCreatableObjectType.cot_MenuCreationParams)
            oMenuItem = SBO_Application.Menus.Item("43520") 'moudles'
            Dim sPath As String
            sPath = Application.StartupPath
            'sPath = sPath.Remove(sPath.Length - 3, 3)
            If sPath.EndsWith("\") = False Then
                sPath = sPath & "\"
            End If
            '// find the place in wich you want to add your menu item
            '// in this example I chose to add my menu item under
            '// SAP Business One.
            oCreationPackage.Type = SAPbouiCOM.BoMenuType.mt_POPUP
            oCreationPackage.UniqueID = "MyMenu01"
            oCreationPackage.String = "Unbridle Menu"
            oCreationPackage.Enabled = True
            oCreationPackage.Image = sPath & "unbridle.bmp"
            oCreationPackage.Position = 15
            oMenus = oMenuItem.SubMenus
            Try ' If the manu already exists this code will fail
                oMenus.AddEx(oCreationPackage)
                '// Get the menu collection of the newly added pop-up item
                oMenuItem = SBO_Application.Menus.Item("MyMenu01")
                oMenus = oMenuItem.SubMenus
                '// Create s sub menu
                oCreationPackage.Type = SAPbouiCOM.BoMenuType.mt_STRING
                oCreationPackage.UniqueID = "MySubMenu"
                oCreationPackage.String = "Unbridle Monitoring"
                oMenus.AddEx(oCreationPackage)
            Catch er As Exception ' Menu already exists
                'SBO_Application.MessageBox("Menu Already Exists")
            End Try
        End Sub
    End Class
    Public Class Loadxml
        'Inherits System.Windows.Forms.Form
        Public sBPpath As String
        Public sGLpath As String
        Public sBillpath As String
        Public bRun As Boolean
        Private Sub Loadxml_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load
            Me.TextGL.Text = System.Configuration.ConfigurationSettings.AppSettings("GLAcctDownloadPath").ToString()
            Me.TextBP.Text = System.Configuration.ConfigurationSettings.AppSettings("BPAcctUPloadPath").ToString()
            Me.TextBill.Text = System.Configuration.ConfigurationSettings.AppSettings("BillUPloadPath").ToString()
            Me.NotifyIcon1.Visible = False
        End Sub
    End Class

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