I cannot read after changing from pdf to word.  Top of word is missing

I Purchased Adobe Export PDF and I have been unable to read anything i havew converted.
I cannot chat because when I chat with one of Adobe Reps i get cut off in the middle of the convedrsation. Your help would be appreciated.

Hi chaslouusn,
When you have a moment - would you mind sending me the docs directly? [email protected]
Regards and looking forward to hearing from you!
Stacy

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