I cannot reinstall itunes. One version cannot be removed and error message Need new data entry to include itunes.msi
Need a little help. I have had itunes forevere but can get it to reinstall.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
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Ok so I've forgotten my passcode to my Ipad. I have tried too many times so now the screen says Connect to itunes. When I try to connect it there is a error message saying: Cannot connect to itunes becuase it is locked with a passcode. I have never used this itunes computer with my ipad so I haven't synced or anything. Is there anything I can do to unlock my IPad? Thanks in advance.
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I am operating windows XP and iTunes will not open. An error message is telling me that files are missing and to reload iTunes. I tried to but error reoccurs. Tried removing the iTunes and erasing all iTunes files and re-installing but same error message occurs? Has anybody had the same problem?
Hello Roadster44,
Thank you for the details of the issue you are experiencing with reinstalling iTunes. I recommend following the steps below:
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components, may have unintended affects.If you encounter an error while uninstalling, try repairing the affected component:
2. Verify iTunes and related components are completely uninstalled In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. To fully resolve these issues, manually remove any remaining iTunes-related folders listed below.On 32-bit and 64-bit systems:On 64-bit systems:
3. Reboot your computer.
4. Download the iTunes installer. When prompted to select what you want to do, choose to save it to your computer.
5. Install iTunes.
Right click on iTunesSetup or iTunes64Setup.
Windows Vista, Windows 7, and Windows 8: Select the 'Run as administrator' option.
Windows XP: Select the Open option.
Finish installing iTunes.
It is important to uninstall iTunes and the related components in the order listed in the first step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I keep uninstalling and redownloading it, but it is still saying that I downloaded it incorrectly and I need to do it all again!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I can't open Itunes. It just says "new itunes library" and closes. What does this mean?
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder."
I have tried a few things but iTunes closes right after i click okay. Anyone know anything?Look in your Home > Music folder. There should be an iTunes folder there and it should have a number of files and folders including one called library.itl You want to guide iTunes to that file. If you don't see that file or folder then in your next post you will have to be very specific as to what you do see or how you have your iTunes set up because that's where it should be according to default settings.
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Trying to install update and error message says older version of itunes cannot be removed
trying to install update and error message says older version cannot be removed
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I updated my itunes to 11 and found out my phone and ipod were not compatible. I uninstalled it and reinstalled 10.7 but now I get an error message when I try to open itunes saying "the file cannot be read because it was created by a newer verison" What do I do?
Thank you for clarify I'm supposed to read the ENTIRE article. I thought I was just supposed to read the title and magically everything will fix itself. I appreciate you taking the time to help me however I do not appreciate the caps and the way you have addressed the situation. If you are not going to kindly help people/make suggestions just don't try! And for the record my conclusions are not illogical, the iOS7 thing is on the website in small font (which I got by reading the ENTIRE thing) and you should really find a new hobby because your socialization skills need some help! That goes for you too Chris. Not everyone is a tech nerd
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After having upgraded my MacBook to Snow Leopard, the following error message pops when I try to access iTunes: "The file iTunes Library.itl cannot be read because it was created by a new version of iTunes". So, now after the upgrade, I cannot access iTunes. How do I resolve this??
Thankszepel has it, but perhaps some more detail will help.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
i cannot connect to itunes my version is iphone 3gs and my iphone is disabled what will i do???]
please anwser ASAP!!!!!Hello Apple_Addict22,
Thank you for your question. iOS 7 requires iTunes 11.1. First, I recommend trying to obtain the update by going to the iTunes menu and selecting Check for Updates.
iTunes: How to install the latest version
http://support.apple.com/kb/ht5654
If you continue to get the message that iTunes is up to date, you can download the latest version of iTunes here:
Download iTunes
http://www.apple.com/itunes/download/
Once the file downloads, double click on the installation file that downloaded to initiate the installation.
Best,
Sheila M. -
Cannot reinstall Tiger : installer stuck (cannot make disk bootable)
Good afternoon experts,
I am writing to you here as I have a problem with the Tiger installer which suddendly stops when trying to install on a prepartioned disk.
First, some background information : I have a 20' iMac Intel machine which I bought on February 06 (well designed machine, happy with it so far). The thing is, I have had serious crashes and lockups using the UB version of VLC (media player) which led me to hard reboot the machine several times. Despite the journaling on the disk, some of my filesystem was corrupted, seemingly beyond repair (some apps did not even boot, nothing happened when I plugged in an external disk, etc). Scanning for disk errors and permissions problems revealed that a lot of files had been damaged ("extended allocation" error) in both the system and in my applications.
As I did not know what to do (I should have asked first here whether it was possible to reinstall only parts of the OS using, maybe, a package manager), I synced my backups and went for a reinstall.
The thing is, the disk is already partitioned, as I also run Linux on the machine (updated firmware and repartitioned the disk w/ BootCamp; worked well). It contains, in that order : the hidden EFI partition (fat32), the macOSX HFS+ volume (where I want to install), Linux swap partition, HFS+ partition (for use w/ rEFIt, the EFI bootloader), and two Linux ext3 partitions.
The install starts fine (booting from the DVD which came with my machine), the macOSX volume is formatted but the installer just then stops. Looking at the logs, I can see that it is because it cannot make the volume bootable (this is what the error message says). Note that it correctly read the partition table/EFI partition scheme as it gives me the correct partition types I have presented above. Also note that I cannot do an "archive and install" procedure, seemingly because I have insufficient space (6GB free on the volume); the installer does not give me any choice. Finally, I can still boot into Linux holding the 'Alt' key and using the builtin volume chooser to start on the second HFS+ volume.
I am asking for help to you gurus, to know what to do here. I was think maybe something like using the shell to do a manual 'bless' would solve the issue; I would like however to be sure before proceeding. Otherwise, is there a manual installation procedure (as there is for instance on the Debian installer, allowing to skip/redo some install steps)?
Thanks for your help experts,
Vincent
PS: I am going to see whether I can collect the logs and post them here.Hello back,
As I did not find a way to attach my logs, I am posting the most relevant parts of it here.
This is where the installer erases the volume and fails at make the disk bootable :
Jun 27 12:04:56 localhost : Preparing volume "Macintosh HD" for installation
Jun 27 12:04:56 localhost : Erasing volume for OS Install
Jun 27 12:04:56 localhost : Original Disk Layout
Jun 27 12:04:56 localhost : partition map from /dev/disk0:
Jun 27 12:04:56 localhost : #: type name size identifier mountpoint
Jun 27 12:04:56 localhost : 0: GUIDpartitionscheme *232GB disk0
Jun 27 12:04:56 localhost : 1: EFI 200MB disk0s1
Jun 27 12:04:56 localhost : 2: Apple_HFS Macintosh HD 70.0GB disk0s2 /Volumes/Macintosh HD
Jun 27 12:04:56 localhost : 3: Linux Swap 503MB disk0s3
Jun 27 12:04:56 localhost : 4: Microsoft Basic Data 18.6GB disk0s4
Jun 27 12:04:56 localhost : 5: Apple_HFS rEFIt 190MB disk0s5 /Volumes/rEFIt
Jun 27 12:04:56 localhost : 6: Microsoft Basic Data 143GB disk0s6
Jun 27 12:04:56 localhost : Preparing disk for erase
Jun 27 12:04:57 localhost : Erasing volume.
Jun 27 12:04:57 localhost : Erasing
Jun 27 12:04:58 localhost : Initialized /dev/rdisk0s2 as a 70 GB HFS Plus volume with a 8192k journal\n
Jun 27 12:04:59 localhost : Mounting Disk
Jun 27 12:04:59 localhost : Done erasing volume.
Jun 27 12:05:01 localhost : Final Disk Layout
Jun 27 12:05:01 localhost : partition map from /dev/disk0:
Jun 27 12:05:01 localhost : #: type name size identifier mountpoint
Jun 27 12:05:01 localhost : 0: GUIDpartitionscheme *232GB disk0
Jun 27 12:05:01 localhost : 1: EFI 200MB disk0s1
Jun 27 12:05:01 localhost : 2: Apple_HFS Macintosh HD 70.0GB disk0s2 /Volumes/Macintosh HD
Jun 27 12:05:01 localhost : 3: Linux Swap 503MB disk0s3
Jun 27 12:05:01 localhost : 4: Microsoft Basic Data 18.6GB disk0s4
Jun 27 12:05:01 localhost : 5: Apple_HFS rEFIt 190MB disk0s5 /Volumes/rEFIt
Jun 27 12:05:01 localhost : 6: Microsoft Basic Data 143GB disk0s6
Jun 27 12:05:01 localhost : Waiting for volume...
Jun 27 12:05:01 localhost : Configuring volume "Macintosh HD"
Jun 27 12:05:01 localhost : Preparing Disk for OS Install
Jun 27 12:05:01 localhost : Cannot make disk bootable at this stage.
Jun 27 12:05:01 localhost : partition map from /dev/disk0:
Jun 27 12:05:01 localhost : #: type name size identifier mountpoint
Jun 27 12:05:01 localhost : 0: GUIDpartitionscheme *232GB disk0
Jun 27 12:05:01 localhost : 1: EFI 200MB disk0s1
Jun 27 12:05:01 localhost : 2: Apple_HFS Macintosh HD 70.0GB disk0s2 /Volumes/Macintosh HD
Jun 27 12:05:01 localhost : 3: Linux Swap 503MB disk0s3
Jun 27 12:05:01 localhost : 4: Microsoft Basic Data 18.6GB disk0s4
Jun 27 12:05:01 localhost : 5: Apple_HFS rEFIt 190MB disk0s5 /Volumes/rEFIt
Jun 27 12:05:01 localhost : 6: Microsoft Basic Data 143GB disk0s6
Jun 27 12:05:01 localhost : Install failed: Couldn't prepare volume for installation.
Now, this is what Disk Utility reports of the volume. You can see that the partition scheme on the disk is the correct one :
Jun 27 12:09:05 localhost : Disk Utility started.\n
Jun 27 12:09:05 localhost : \n
Jun 27 12:09:18 localhost : Name : WDC WD2500JS-40NGB2 Media\n
Jun 27 12:09:18 localhost : Type : Disk\n
Jun 27 12:09:18 localhost : \n
Jun 27 12:09:18 localhost : Disk Identifier : disk0\n
Jun 27 12:09:18 localhost : Media Name : WDC WD2500JS-40NGB2 Media\n
Jun 27 12:09:18 localhost : Media Type : Generic\n
Jun 27 12:09:18 localhost : Connection Bus : SATA\n
Jun 27 12:09:18 localhost : Connection Type : Internal\n
Jun 27 12:09:18 localhost : Partition Type : GUIDpartitionscheme\n
Jun 27 12:09:18 localhost : Device Tree : /PCI0@0/SATA@1F,2/@0:0\n
Jun 27 12:09:18 localhost : Writable : Yes\n
Jun 27 12:09:18 localhost : Ejectable : No\n
Jun 27 12:09:18 localhost : Mac OS 9 Drivers Installed : No\n
Jun 27 12:09:18 localhost : Location : Internal\n
Jun 27 12:09:18 localhost : Total Capacity : 232.9 GB (250,059,350,016 Bytes)\n
Jun 27 12:09:18 localhost : S.M.A.R.T. Status : Verified\n
Jun 27 12:09:18 localhost : Disk Number : 0\n
Jun 27 12:09:18 localhost : Partition Number : 0\n -
HT1926 my itunes will not update due to an error message saying cannot find itunes.msi
I need help to resolve the fact that my computer will not update. It gives me a message about 95% way through the update that it cannot find itunes.msi and I also went to just uninstall the program completely off my computer and it gives me the same message. Help please!
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I recently loaded OSX mavericks on my Imac. I now find I cannot open any Adobe products from CS5. The error message reads " to open Adobe illustrator CS5.app, you need to install a JAva SE 6 runtime. Would you like to check and install one? I try to install but get the error" download error". As far as i know I'm using Adobe Java 7. None of my CS5 suite works anymore............and i really dont want to upgrade to a monthly cloud service fee as i hate this policy with a passion.
This goes for Dreamweaver CC on Mavericks!!!!! THANK YOU!
I couldn't launch Dreamweaver CC. An error told me to install "java se 6 runtime". But when I clicked OK I got another error telling me there is a network problem! I found this forum post on CS6 products, so I tried the download link, installed java 6 and presto, it worked! Thanks! -
Hi All,
I have Citrix VDI (Virtual Desktop Infrastructure) Implemented
in my company and installed few Applications on App Server lets say.... MS Office 2013, filzialla, putty, etc...
I assigned these apps to the users through CITRIX STUDIO, when I try to use these apps. on VDI everything is working fine only when i tried to open Word, Excel or Powerpoing, outlook it throws error as
""This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on
a terminal server"" and apps gets closed.
Please help me on this ASAP.
Thanks & Regards,
Sachin ShindeHi,
As mentioned in ths article below, run for Office 365 products on to a Remote Desktop Session Host server is not supported. You can install Office products for Office 365 to a virtual desktop, but the virtual desktop must be assigned to a single user.
http://technet.microsoft.com/en-us/library/jj219423(v=office.15).aspx
Regards,
Melon Chen
TechNet Community Support
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