I cannot reinstall the Creative Cloud Desktop Application

Yes, I have checked similar questions!
I have a CC Photography plan and am running Windows 7 Home Premium 64bit.
I wanted to update Lightroom to Lightroom CC from 5.71 but the Creative Cloud App failed to run. I attempted to reinstall it but it fails with error code 50.
I have attempted to remove the app through Windows Control panel which failed and so I downloaded and ran the CC Cleaner app. Creative Cloud app will not install
I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week.
To add to my problems, I originally had a standalone version of Lightroom 5 which I considered may be causing a conflict. I have logged out of my account and attempted to re log in and my serial number is not accepted!
I am totally confused. There appears to be several others experiencing similar issues but none of the suggested solutions that I have seen appears to work for me.
Adobes help seems somewhat lacking. Can any users suggest a solution? I have considered a total uninstall and reinstall but am loathe to go down that route blindly.
Can anyone offer a solution please?
This is the relevant content of the Creative Cloud Cleaner.lof fil:
Gen_WWCombined-en_US-20121017_1230
[Sun May 03 15:16:54 2015] Please enter (y) for Yes or (n) for No. ... >>
[Sun May 03 15:16:56 2015] Choose from one of the following options to clean up :
[Sun May 03 15:16:56 2015] 1. All
[Sun May 03 15:16:56 2015] 2. Adobe Flash Player 10.2
[Sun May 03 15:16:56 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Sun May 03 15:16:56 2015] 4. Creative Cloud 2014 only
[Sun May 03 15:16:56 2015] 5. Creative Cloud only
[Sun May 03 15:16:56 2015] 6. CS6 only
[Sun May 03 15:16:56 2015] 7. CS5-CS5.5-CS6
[Sun May 03 15:16:56 2015] 8. CS5-CS5.5
[Sun May 03 15:16:56 2015] 9. CS3, CS4
[Sun May 03 15:16:56 2015] 10. Adobe Id credentials
[Sun May 03 15:16:56 2015] 11. Quit
[Sun May 03 15:16:56 2015] Choice :>
[Sun May 03 15:17:02 2015] User selected: Creative Cloud 2014 only
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\pdb.db"
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\Media_db.db"
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun May 03 15:17:02 2015] List of products installed on this machine
[Sun May 03 15:17:02 2015] Listing products for cleanup:
[Sun May 03 15:17:02 2015] 2. {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core
[Sun May 03 15:17:02 2015] 3. {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Adobe Lightroom
[Sun May 03 15:17:02 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sun May 03 15:17:05 2015] response 1
[Sun May 03 15:17:05 2015] The following product will be removed: Adobe Creative Cloud Desktop
[Sun May 03 15:17:05 2015] The following Product has been selected for removal : Adobe Creative Cloud Desktop
Please confirm that you want to remove the selected product from Installer Database .
[Sun May 03 15:17:05 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Sun May 03 15:17:08 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun May 03 15:17:08 2015] OSVersion : 64-bit
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AAM
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] CoreSync custom hook not found
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Retry deleting the folder since folder still exists
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun May 03 15:17:08 2015] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702 folder as backup of PDB and MediaDB for this session.
[Sun May 03 15:17:08 2015] LOG FILE SAVED TO: C:\Users\Bob\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun May 03 15:17:08 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Sun May 03 15:17:08 2015]
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------
[Sun May 03 15:17:08 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------

kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob

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Does not complete processing of "Home" of the Creative Cloud desktop application

Someone know the way to fix the following issue?
After installed some Creative Cloud Software, I had uninstalled Adobe application manager manually and installed Creative Cloud desktop application manually. because automatic upgrade of creative cloud desktop application from adobe application manager does not work.
The creative cloud desktop application setup had been completed successfully. but, seems that it does not complete processing of displaying the history if I chose "Home". The progress Icon will stay in continuity. And any contents does not show on it.
Regards,

I'm posting this in a few threads to try to catch everyone having the problem.
The good news is that I found a way to fix this.
The bad news is that it involves uninstalling everything. (Note that reinstalling over the old installs won't cover it, I'd tried that one once too. You'll have to fully uninstall each program before redownloading/reinstalling.)
I spent many hours with tech support yesterday running through options unsuccessfully, and can very thoroughly assure you that uninstalling the desktop app, renaming any number of folders, and new user accounts all will not help you. From doing a lot of research on various similar problems, it appears that it's possible for this to spontaneously resolve within a couple of hours. If it doesn't, though, you're stuck with fixing it yourself.
The best theory I found was that it's caused by updating or installing a program without doing it through CC. If you've downloaded an installer and run that or clicked "Check for updates" in the help menu inside one of the other apps, this is you. Other people have noted that if you know which app you did this with, you can uninstall that one to fix it. If you have no idea, the simplest path is to just uninstall everything. You can try doing things one at a time, but you'll need to reboot every time the uninstaller tell you to do so and then see if it's fixed. (Personally, I got sick of that by the second time through.) I do remember clicking "Check for updates" right around the time this started for me, but I don't know which program it was in, just that I knew it would trigger the updates I knew existed but CC wasn't acknowledging.
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does your computer meet specs?
System requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor
Microsoft® Windows® 7 with Service Pack 1, Windows 8 or Windows 8.1
2GB of RAM (8GB recommended)
2.6GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 recommended) with 32-bit video card
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Mac OS
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2GB of RAM (8GB recommended)
2.6GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024x768 display (1280x800 recommended) with 32-bit video card. Supports Retina display.
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I'm on Mac OS X Mavericks 10.9.2.

kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob

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THanks, Sheena
I did most of the list, and i could not fix it.
All the problems began when i tried to update After Efects CC to After Effects CC2014, yesterday... The update did not progress, with a error message, i followed help doc to fix that too, but i couldn' t... Today when i ligth the Mac, i surprise with this new problem.
IN the desktop Aplication i can see the activs (type, svc, etc, i hace download previouisly) without problem, and the historial...
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I would greatly appreciate help with this, I have scoured the adobe forumns and google and am unable to find a solution. I am trying to download Adobe Edge Animate from the creative cloud desktop application (PC) and it gives me this error
!Installation Failed - Learn More
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Installation failed
Errors encountered during installation.(7)
More information
However the more information button does not do anything when clicked. I have had no problems installing my other application, updates and trials with the creative cloud desktop app.
I have ignored this issue for weeks but I have reached the point in a work project where I need to use the program. The Desktop application is up-to-date and I even tried disabling my firewall/antivirus but it made no difference.
Few other details:
I ran the adobe cleaner for CS6 programs before installing the creative cloud.
The program fails at 51% Installation.
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Thank you Jeff, I followed your directions and may have found the issue yet I do now know how to resolve it.
Some Background:
When I first installed the Creative Cloud Desktop Application a couple weeks ago I had my main hard drive partitioned into C: and D:.
Because of limited space of my C drive I changed the application install directory (in the Desktop App preferences) to D:. Despite this it was still installing all the programs to the C:/default path.
I had posted concerns about this on the forumn after trying restarting and reinstalling yet nothing worked. Despite it listing D: as the install directory it would not install there.
So finally I just decided to unpartition the drive back to only C: Prior to the unpartition I was transfering the conents of D to a seperate hard drive and I changed the preferences back to C: in the Desktop app.
As I was waiting for the files to transfer I decided to start a trial install (as the transfer was taking a while.) Pushing me over the line of frustration into amusment it then proceeded to install to my D: drive. At this point it was just doing the opposite of what I wanted. Regardless I continued with the unpartition and all the applications I have downloaded installed fine since then to my new larger C drive.
When I looked into the error log for the Edge Animate I noticed this
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | - 0 fatal error(s), 1 error(s)
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Win OS version: 6.1.0.0 64 bit Type: 1
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Please search the above error string(s) to find when the error occurred.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | These errors resulted in installer Exit Code mentioned below.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | -------------------------------------------------------------------------------------
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Exit Code: 7 - Unable to complete Silent workflow.
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Please see specific errors for troubleshooting. For example, ERROR: DW041 ...
This issue just wont leave me alone.
As I mentioned before the install directory has been set back to C since before the unpartition and all the other programs have installed fine. Are there somewhere that secret preferences are stored? This is all the more unbelievable as I prior to reading your instructions I uninstalled the creative cloud desktop app, ran the adobe cleaner for any pre-CC applications as well as a registry cleaner and reinstalled the Desktop App and tried again.
Thank you very much for directing me to the reason for the error, can you help me figure out why the CC Desktop App is doing this?

"You've been signed out" error every time I try to sign into Creative Cloud desktop application.

I keeping getting a "You've been signed out" message everytime I try to log into the Creative Cloud desktop application.
I have tried the following to no avail:
Uninstalling and reinstalling the Creative Cloud app.
Renaming the OOBE folder to OOBE-old.
Deleting everything in the SLCache.
All of the above were suggested either on these forums or by support. None have worked.
I am on a team membership.
I am currently using Adobe Creative Suite CS5.5.
I am on a Mac running Mavericks (OSX 10.9).
Nothing seems to be working and I have been passed from department to department on the support chat window thing.
Someone, for the love of God, please help.

CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:
1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the adobe folder.
7: Please rename it to AAMupdaterold.
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9: Then launch it, sign-in and click on Apps tab.
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I am definitely connected to the internet and have disabled the firewall but still have them same issue. I have also uninstalled and reinstalled the creative cloud desktop.
Operating System: OS X 10.8.4
Any suggestions?

Hi Penny,
Welcome to the Community!
Please check the hosts file in your Mac and delete all the Adobe entries from the hosts file. Location is as follows:
Finder>> Go>> Go to folder>> /etc>> Hosts
Open the hosts file with Textedit and delete the Adobe entries (If available)
Once you have deleted the Adobe entries from the hosts file launch Adobe Creative cloud.
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Ankit

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