I cannot remember the answers to my security questions where do I go to find a solution to this problem

I cannot remember the answers to my security questions where do I go to find a solution

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74536)

Similar Messages

  • TS2446 I cannot remember the answers to my security questions and have been locked out.  What can I do?

    I cannot remember the answers to my security questions and have been locked out for too many attempts.  What can I do?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    Contact iTunes Support:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • HT5312 I cannot remember the answers to my security questions and I do not see the option to email the answers to my rescue email, although I know I have one. What do I do?

    I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!

    Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

    My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

    You can start with http://iforgot.apple.com and http://appleid.apple.com and also use the Apple ID Security site from http://support.apple.com/kb/HT5699 for assistance.

  • HT5312 i cannot remember the answers to my security questions.  Can you please help me reset them?

    I cannot remember the answers to my security questions. Can you please help me reset them?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT4539 I cannot remember the answer to my security questions, so now I cannot purchase from iTunes

    I cannot remember the answer to my security questions, so now I cannot purchase from the iTunes store. Incidentally, I remember my password and can connect on my iPad.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.
    If you also can't remember your iTunes account's password then you can try getting it reset via http://iforgot.apple.com or by contacting support via the HT5699 link above

  • I couldn't remember the answers to my security questions.  And I couldn't find the option to reset the questions.  Now I'm locked out of my account for 8 hrs. What can I do to fix this?

    I couldn't remember the answers to my security questions. And I couldn't find the option to reset the questions. Now I'm locked out of my account for 8 hrs. What can I do to fix this?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115315)

  • I cannot remember the answers to my security questions

    How can I get the answers to my security questions if by entering the email or the Apple ID I can they asked me the same questions and I cannot remember the answers to each of  of them

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT201363 i cannot remember the answer to my security question and the rescue email is no longer in use or accessible.  what do i do now

    i have a lot of music that i bought while living in aonther country and on another computer.  hen i try and play any of it i get a message asking for my old apple id id.  it does not accept any of my attempts.  i do not know the answer to the security question and the rescue email is no longer in use or accessible.  how do i 'activate' my music on my new computer?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • My iPad is suddenly asking me to answer security questions because "it is the first time I have purchased with this system" but I cannot remember the answers to my security questions as I didn't think I'd ever need them is there any way I could reset them

    I pretty much asked it in the question, any help would be appreciated!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I'm having trouble with my account and purchasing off the store. I cannot remember the answers to my security questions and I cannot seem to link with a rescue email, if I ever had set one up. What should I do?

    Any help?

    Hi and Welcome to the Community!
    I recommend that you attempt to boot into Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
    If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
    But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HT5312 I want to delete my rescue email address, but I can't remember the answers to my security questions. What should I do?

    I wish to delete and change my rescue email address as I no longer have access to it, however I cannot remember the answers to my security questions and thus cannot change or delete my rescue email address. What should I do?

    To change the questions and answers call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • TS2446 Can't remember the answers to my security questions

    I cannot remember the answers to my security questions. Can someone help?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions.

    I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing the number for Apple  in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57

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