I cannot remove an older version of Bonjour

I cannot remove (find) an older version of Bonjour to remove

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyBonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

Similar Messages

  • Cannot remove a older version of bonjour, and when i tunes installs it says it wont because of invalid signature

    cannot remove an older version of bonjour and invalid signature are two messages i receive when tryin to install a new itunes

    cannot remove an older version of bonjour
    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • When trying to install itunes on my PC, I get the message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update). Please advise how to proceed.

    Please help with this problem. When trying to install itunes on my HP520 PC, I get the error message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update).

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
    Next, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • ITunes will not install because it cannot remove an earlier version of Bonjour...HELP!!!!

    When I try to install iTunes 10 it cuts in about 3/4 of the way saying that "Cannot remove and earlier version of Bonjour"....PLEASE HELP!!!!!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

  • I have just downloaded itunes. I cannot install QT as an older version is in place. Cannot remove the older version using CP. Any ideas?

    I have just downloaded itunes. I cannot install QT as an older version is in place. Cannot remove the older version using CP. Any ideas?

    Many thanks.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?
    Message was edited by: b noir

  • I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

    I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • Cannot install itunes-older version of Bonjour stuck

    I am trying to install Itunes v8, and install aborts saying "Older version of Bonjour cannot be removed."
    How can I repair this?

    I get the same problem. All I know is I'm trying to install the latest version of iTunes, but old Bonjour can't update, therefore iTunes can't.
    I get the messages:
    The file 'Bonjour.msi' is not a valid installation package. (I simplified it)
    So, I try installing iTunes, and it says it can't get rid of Bonjour. So I find it, and try to delete the culprit, mdnsNSP.dll, but I can't. I disabled the Bonjour service from the service list, but still cannot be uninstalled, even in safe mode, even as Administrator.
    Any solutions?
    [Contacting Apple now...]
    Bonjour error message: http://i43.tinypic.com/69p7pt.jpg
    Location: http://i43.tinypic.com/31628lt.jpg
    mdnsNSP.dll error message: http://i41.tinypic.com/9zvm21.jpg

  • TS3212 I cannot reinstall I tunes, I keep getting amessage saying cannot remove the older version of I tunes even though the older version has been removed

    I have tried to uninstall i Tunes but although it is not in the programme files anymore it is still showing when I use the control panel to to try and uninstall it.When I click uninstall I get a message "The feature you are trying to use is on a network resource that is un available" I am now in a position where I cannot use or uninstall the existing version and I cannot install the updated version because I get amessage saying "cannot remove the old version.Can anyone help?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • HT1925 "Older version of Apple Software update cannot be removed" and "Older version of Bonjour cannot be removed"

    Cannot update iTunes and was told to remove and reinstall.  Cannot remove and reinstall usint Control Panel.
    Have gotten the above responses.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Next, in the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I am trying to install a newer version of iTunes. It goes to the end of the install and cannot remove the older version. Now it does not work at all. Help!

    Trying to uninstall an older version of iTune on a PC running XP pro.  It goes to end of install and has a conflict. Uninstalls the new version, but will not reload the older version.  No iTunes will boot up.

    It goes to end of install and has a conflict.
    What's the precise text of the error message you get at that stage, please?

  • In the middle of undating to iTunes10.6.3 a window comes up saying an older version on bonjour cannot be removed.  Then further into the download a window comes up that says the download was interrupted and can not finish and try at a later time.

    I am attempting to upgrade to iTunes 10.6.3 and halfway through the download a window pops up that says "cannot remove an older version of Bonjour", then I click Ok on that and then further into the download and upgrade a window pops up that says cannot complete , itunes upgrade was interrupted, try at a later time.What do I do now?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5 I am getting the following "The older version of Bonjour cannot be removed.  Contact your tech."  I've tried a good number of remedies to no avail.  Can anyone help?

    I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed.  Contact your technical support."  I've tried a good number of remedies to no avail.  Can anyone help?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

    I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • Trying to update iTunes, get error message "The older version of Bonjour cannot be removed" How do I remove it?

    Trying to update iTunes on Windows XP, get error message "The older version of Bonjour cannot be removed." I have removed several copies of the file Bonjour in a couple of different folders but the error message persists. What am I missing??

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

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