I cannot reset my iPhone please help!
hi, i have been trying to reset my iPhone lately, but cannot, as when i try to reset it it asks me for my i cloud password but I cannot enter that, because it has the wrong email. So i went into Settings>Icloud to try and change the email, but then it asked me to agree to the Icloud terms and conditions. So i clicked agree, and then it crashed. I tried this again and again but every time it crashed. I thought that was just a bug so i updated to the latest version (IOS 8.1.1) and tried again but still it crashed.
I thought maybe i should try it from my computer, so i plugged my iPhone into it and clicked restore on iTunes, then is said please turn off find my iPhone in Settings>Icloud. So i went into the Icloud settings again and it turns out i could not change them until i have agreed the terms and conditions.
please help i have been trying to fix this all week
yours sincerely
Unhappy Customer
Is the "wrong email" an email address that you have used in the past? Or is this a 2nd hand phone that has someone else's email address registered in iCloud?
If it was your email address you will have to temporarily change your Apple ID back to that old address at https://appleid.apple.com. You can then log out of your phone by going to settings/icloud, change your ID back to the new one, and log back into iCloud on your phone.
If it is someone else's Apple ID that you are being asked about you will have to get that person to release Activation Lock on the phone. This is an antitheft feature, to prevent stolen phones from being used.
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