I cannot reset my security questions I dont receive the reset email

I am not getting my reset email from Apple.  When I follow all their instructions I see that the email they are sending it to (they only show a partial) is incorrect. I looked at all email addresses associated with the account and none of them are the one they are sending it to. Its like a typo. Instead of saying my address @aol.com  it says my address @ail.com. I don't know what to do. I've tried everything they suggest but none work. I looked at my I cloud email and it isnt there either. Please help

You need to contact Apple. Click here and fill out the form; you'll most likely be told to use a nearby country's phone number.
(110507)

Similar Messages

  • The security question i dont no the answer and thereis no reset option

    hi i have proplem  the security question i dont no the answer and thereis no reset option

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How i reset the security question if i forgot the rescue email ?!!

    how do i reset the security question if i forget the rescue email ?!!

    or how do i contact apple support to help me fix this
    they said they reset them by sending an email to bxxx@.... and i've never used email like this one !!

  • I cannot answer my security questions and dont know how to change them?

    I do not have a rescue email address for itunes and would like to install one but I don't understand how.
    I cannot answer my security questions and cannot purchase anything on itunes.
    Help please?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Trying to download mountain lion, but when I try to download it, asks me security questions I dont remember the answers to, so I reset the questions, but old ones still pop up when I try to download mountain lion.  How do I change the questions for good?

    I dont get why it asks me for my password and two security questions when just buying something from the app store, but the questions wont change.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 reset security questions - i dont have a rescue email adress

    I dont have a rescue email adress set up, my apple id is like3-4 years old and i dont remember had a rescue mail. i need to purchase some apps, i dont remember my security answers ! what do i do?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103467)

  • HT5622 what if you forgot he ansers to the security questions AND dont know the email that they send the directions to reset them?

    IT sys dont know the ansewrs? we will send info to rest it to this email... but i dont remebre the email

    Go here:
    https://getsupport.apple.com/GetproductgroupList.action
    ask for assistance.

  • Forget the security questions and dont have a resque email

    i have forgotten the answers to the sequrity questions and have no rescue email. I also tried to manage my appid but it was useless. What shall i do?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I need help changing my security questions and dont know the answers to the ones i already have set

    i made my account like 4 years ago and have tried every possible answer to my questions i can think of but everytime it says one or both of them is wrong.  i tried changing them but there isnt a button that i can click to change them as far as i have seen it just keeps asking me to answer them.  i need to change them so i can buy songs on my new laptop please help.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103373)

  • I don't know my security questions as well as the rescue email

    Could someone please help me. It's an emergency

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I have forgotten my security question answers, also forgot the rescue email.

    Please help me! I have forgotten both of my Apple security question answers, worse I have also forgotten my rescue email.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94692)

  • I forgot my security questions and dont have a rescue email what should i do?

    i really do need help with this please

    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • HT201363 having trouble logging in with security questions i dont have but one email

    help please

    Check the following link to determine if your printer is ePrint supported: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
    You can go to this link for troubleshooting steps: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...
    I am an HP employee

  • I never answered the security questions, and I clicked the send email to recover account button. I have tried this many times and i have never got an email.

    I really need this resolved. I have lots of money I cannot spend.

    Click here, phone Apple, and ask for the Account Security team.
    (81474)

  • The rescue email to reset my security questions isn't one of my email accounts. How do I change the rescue email?

    Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it. When I try to buy something it tells me to go to my security questions to verify my account. Then all that happens :( please help!

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    b3nnyboyy wrote:
    Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it.
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers

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